About Business
Hawk Volkswagen of Joliet is a leading Car Repair specialist serving the Joliet, IL, Joliet area. They provide a wide variety of solutions, including Auto repair shop, Auto parts store, Volkswagen dealer, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 1632 verified reviews, their reputation precedes them. As a locally-owned business in Joliet, IL, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Joliet, IL.
Google Reviews
T. Smith
★
☆☆☆☆
3 months ago
I purchased a 2025 Volkswagen Cross Sport from this location on 11/14/25 and have had nothing but problems with it ever since. On 11/15/25 the car began disconnection from my car. I had to reset everything and link it back to the app. It continued to have this problem so I contacted support. I was told that the car was still connected through their fleet system and they had to send out a request to disconnect from the Volkswagen location at Joliet. Since it was a Sunday 11/16/25, I was told to give it until Tuesday for it to work correctly. Monday 11/17/25, I was driving my son to school and all this alerts went off on the truck for the back and the rear. It stayed on until I turned off the car and then restarted it again. 11/18/25, Tuesday, the suv was supposed to be fixed of the connection issue and that wasn't the case. I connected the suv again including the regular setup that is needed once you get a new car. Such as putting in the VIN number and scanning the QR code so that it can be connected. It has been downhill ever since. The truck also has a gas mileage issue and doesn't read it accurately. It either doesn't move at all or drops downs severely when you drive less that one mile. Also the steering wheel stopped heating. The car system randomly disconnects from the car and you have to reconnect daily. I contacted the service department to make an appointment to bring the SUV. 11/29/25 on Saturday, I brought the SUV in. I stated all the issues to the associate. They kept the truck for about 4 hours. In the midst of that waiting period, I never received and update of what was occurring. (I also noticed while sitting there that all the men in the waiting room received and update, but the ladies did not. But that's an whole entire other issue of discrimination.) After I got up to go and check and see what was going on, I was told that they were almost done and was trying to address all the issues. Once they were finished, I was told that my steering wheel needed to be replaced and that they reset and updated the system in the car and it should be fine now. Of course, that wasn't the case. I drove from Joliet IL to Arlington Heights IL in a snow storm that took me 1h and 40 min to get to. During that time, the gas gauge never moved. It stayed at 295 miles for almost 2 hours. I called the repair service department immediately and spoke the same service I previously had. He told me that that was normal and that It just gives really good mileage. I stated that is inaccurate as I have rented this same SUV before in Florida and had NONE OF THESE PROBLEMS. He then stated if it keeps happening they would have to file a case with Volkswagen. I stated this is a reoccurring thing and can the claim be sent now. He said no, they would need to have the physical truck in their possession in order to do. Then, he told me to take pictures on the mileage and gas. Later that night, the SUV system disconnected from my phone again. NOTHING WAS RESOLVED. Mind you, in the midst of this the support department for the system put in a ticket and they told me it would take 21 days to be contacted about this issue and in order for it to be escalated, it would have to not work at all for 23 days straight. I've never heard of such a thing. Why would a 2025 have so many reoccurring issues with the electrical system? Why would the entire wheel need to be replaced on a 2025? The whole point of me getting a new SUV was to NOT have these problems. it has been nothing but an inconvenience since I got this truck and now it feel like it is nothing but a LEMON.
Bri Mesenbring
★★★★★
5 months ago
Mario made the whole process of interested, test driving, and purchasing a CPO a breeze. They even gave me a great deal on my trade-in. I feel like they went above and beyond for me which made me feel comfortable and confident as a buyer. I would definitely recommend this dealership to my family and friends. Best experience I’ve had with a car dealership.
Mercedes Laws
★★★★★
2 months ago
Just got my new 2026 Atlas! Worked with Argenis and Denzel. I couldn’t have asked for a better experience. They were helpful, knowledgeable, and patient. I will be scheduling all of my service with them moving forward. They definitely made me feel like family.
Ashley Principato
★★★★★
a year ago
I recently had the pleasure of working with Aaron during my car purchase, and I cannot recommend him highly enough! From the moment I walked into the dealership, Aaron made the entire process smooth and stress-free. He was incredibly knowledgeable about the various vehicles and took the time to understand exactly what I was looking for. What really stood out was his genuine, no-pressure approach. Aaron wasn't just trying to make a sale—he wanted to ensure I found the car that was right for me. He was patient with my questions and offered helpful insights that made my decision easier. His transparency and professionalism throughout the process really set him apart. Thanks to Aaron, I drove away with a car I love and feel great about the deal I got. If you’re looking for someone who is honest, attentive, and truly cares about your experience, Aaron is your guy!
Sabreen
★★★★★
7 months ago
Went into this dealership thinking, “theres no way im getting a car today” Jose was the one helping us look at the new 2025 jetta s (ended up loving it) and made the whole process fast and simple, he was able to answer all of our questions and concerns which made us feel confident in getting this car. I ended up getting the new jetta and loved it so much! All the employees made the experience of getting my first car so much more exciting. Everyone was super kind and patient with my family as-well and I was able to get my car in no time! Highly recommend.
Frank Cacciato
★★★★★
4 months ago
One of the easiest processes of buying a car from any dealer I have ever delt with. Jose was friendly, accommodating, and knowledgeable on the vehicle and my concerns. He was prompt answering my questions and never left me hanging. Chris was very good at handling my financial concerns as well. These guys are top notch and I will do business with them again for sure.
Allison Nodes
★★★★★
3 months ago
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10/10 Service! I was in desperate need of a tire rim, and this team went above and beyond to help me get one shipped all the way to Wisconsin. Cameron and Jeanie were absolutely fabulous—patient, helpful, and genuinely kind throughout the whole process. They definitely deserve a night out on the boss for the incredible service they provided! Highly recommended!
Saul Castro
★★★★★
11 months ago
The service at Hawk was Great! Argenis helped me purchase a new atlas cross and I couldn’t be happier with how helpful and friendly he and the team treated me and my wife. He was not pushy or trying to sell us things we did not want, they came back to offer a great and fair price for what I was looking for. Definitely the best experience I’ve had at a dealership. I would recommend if your in the market for a new vehicle.
Giovanni Robles
★★★★★
6 months ago
I recently went to Hawk VW to buy out my lease early and had an excellent experience. From start to finish, the team was professional, patient, and genuinely helpful. Charlie (Sales), Matt (Sales Manager), and Alex (Finance) all took the time to fully understand my situation and worked with my financing through Chase to make the deal possible. Unlike Bill Jacobs VW, they listened, communicated clearly, and never pressured me into unnecessary steps. Instead, they focused on making the process smooth and stress-free. Because of their effort, what could have been a frustrating situation turned into a positive and seamless transaction. I truly appreciate the way they handled everything, and I’ll definitely return to Hawk VW for future business. Highly recommend this team!
Marcus Domont
★★★★★
3 weeks ago
I've taken my 2017 VW Golf here for service a couple of times. Hillary, the service advisor, is extremely kind and an excellent communicator. Highly recommend for anyone who needs their VW serviced!
Chancey Taylor
★★★★★
3 months ago
This was the most simple car buying process ever. I was able to negotiate my deal through text and just show up and sign papers. They made numbers work that every other dealership told me was impossible and no nothing was hidden. I asked every single question imaginable and they handled it with grace. It didn't feel like they were trying to pull one over on me. I have trust issues from previous dealerships and experiences but it really was THAT simple. Alex was my salesman and he was amazing. Chris the sales manager was also so helpful. They found all the incentives possible and gave me the highest number for my trade to make the deal happen. I have bought/leased several cars and this was hands down the easiest, least stressful car buying process. Super happy with my 2025 Tiguan!
Vickie Clark
★★★★
☆
4 months ago
Our experience at Hawk was great. I would give it 5 stars if it weren't for the long wait time to see the finance person. However, Mario gets 5+ stars for being so kind, patient, knowledgeable and non-aggressive. He took his time showing us cars and answering all our questions, all the while being respectful and considerate. Much appreciated. Buying a car is a long process and dealers need to figure out how to make the customer feel comfortable during that wait.
sunjae davenport
★★★★★
3 months ago
I had such a wonderful experience purchasing my ‘25 VW Jetta! The trade in experience didn’t feel so daunting. My salesman was Jose and he was super helpful with getting me the best deal i could with my circumstances. I appreciated all the effort put in! Definitely would recommend this dealership to someone.
Jamnes Cameron
★★★★★
5 months ago
I had a great experience at Hawk VW in Joliet! I took my VW in for service, discovered that necessary repairs far exceeded the value of my car. Tony in Service patiently explained the condition of my car. I decided to buy a new car on the spot. Arenis Reyes helped me with the vehicle I wanted. He answered all of my questions regarding the vehicle, or found someone who could. He patiently walked me through the loan process and offereda fair trade in value for my car. I then worked with Rafael in Finance to finalize the deal. Tony, Argenis, and Rafael all deserve 5 stars! Each of them was accommodating, answered my questions, and treated me like family. This was the best car buying experience I've ever had! Highly recommended!
Laura Milistver
★★★★★
2 months ago
I had a great experience at this place! My salesman, Charlie, was very nice and made the overall process very easy! It was my first time buying a car and I could not have been happier with the experience. Would definitely tell everyone to ask for Charlie because he was very helpful and got me a great deal!
Danielle Lyn
★★★★★
2 months ago
This dealership was great ! They had a great selection of cars they were upfront and honest. I went in just knowing I was going to trade my old car in. It didn't take all day they are were quick. My salesmen Argenis was so helpful and I felt like he was on my side and I didn't feel pressured. Matt also helped me find a car within budget ! And Alex I believe in finance I was also amazing. Everyone here was truly wonderful and now have a customer for life! Recommend this dealership if your looking !
Joe
★
☆☆☆☆
3 weeks ago
Horrible customer service. They’ll do anything to get you to buy a car and then treat you like crap afterwards. Maintenance department lies about price of repairs and rudely dismisses questions. Would never purchase a VW again, especially from this “dealer”. You are better off purchasing from their competitors. Only VW dealers can work on VW vehicles for the simplest of repairs. I would not recommend this dealer if they were the last dealer on earth. I’ve had better customer service at a junk yard. Quoted me $30,000+ for new engine and wouldn’t even do the work. All they want is your money. Horrible dealership. Buyer beware!
Kaylene Perez
★★★★★
a month ago
This is my third time buying a car from this dealership, and it has always been a great experience. My salesman, Charlie Mark, has consistently been amazing and makes the entire car-buying process smooth and stress-free. He always works to get me a great deal and genuinely cares about his customers. I will 100% continue to go to Charlie for future purchases he truly gives his all every time. If you’re ever in the market for a car, I highly recommend asking for Charlie Mark. He’s a fantastic salesman.
Flor Ambrosio (Fambrosio)
★★★★★
a month ago
Our process was easy they have a great customer service, Ivan and Juan made the process easy. I would recommend buying here your car, even going with kids is not stressful. They have areas for kids and drinks to keep them entertained. Bought a Tucson 2020.
Swathi Pa
★
☆☆☆☆
a month ago
I purchased a preowned Honda Civic car through Hawk Volkswagen by trading Jetta on 26th January its been just a week while the purchased car and with in a week had some issue with car and it popped up with some sensors on screen, while this happened gave car for servicing on 9th February and as its been more than week for car being taken for service still there was no update many promises were given and informed being available anytime at time of purchase but now if checking with service team , got yelled and was reminding about the issue being unseen by my end for not showing up at 1st appointment , I agreed for my mistake of not showing up at 1st place but the response was very terrible from the entire team working there, neither Loaner car was given and if asked , team denied completely stating no availability for next coming weeks or months!!!!!! Feeling upset for choosing them
