About Business
Herb Chambers Honda Service Center is a leading Car Repair specialist serving the Boston, MA, Quincy area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 213 verified reviews, their reputation precedes them. As a locally-owned business in Boston, MA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Boston, MA.
Google Reviews
sandy ramdeo
★★★★★
7 months ago
It was good my agent Jean was very knowledgeable. Very helpful. He also do follow up call check on me how I’m doing in my new car and he told me give me a personal phone number and told me to call him at any time if I have any questions and any concern that he can help me, he’d be more than happy to do so and I think that is so wonderful of him to give me his personal phone number. And also, I love working with him. He was a very good listener and it was very good interaction. I enjoyed my time at Honda.
Najma Ali
★★★★★
6 months ago
Sean was the sales advisor I worked with for my regular maintenance and he took great care of me. He took the time to explain everything being done. He was very communicative about the process and saved me so much time. I would recommend working with him.
Melida Amaya
★★★★★
5 months ago
Sean I appreciate your help with the oil change on my car, tire pressure and all the other fluids as well. Your expertise and promptness made this work quick and easy. Left the dealership earlier than expected. Thanks for a great customer service.
Mrs Smith
★★★★★
4 months ago
I feel like my car is well cared for here. Sean, my advisor, is always wonderful to work with. I appreciate his friendly professionalism and efficiency. I will not take my car anywhere else.
Jordan Alexander
★★★★★
11 months ago
Jean was extremely kind throughout the whole car buying process. He helped me get the exact car I wanted and even included all season floor mats for me. Buying a new car can be stressful but Jean explained everything in detail and made it a quick and enjoyable experience for me. Couldn’t be happier with my new Honda HRV EXL. Thank you Jean!!!
Tisa Charles (Bajan kween)
★★★★★
a month ago
Sean went above and beyond with his customer service, they actually see you as people! Genuine caring people. Would recommend them to anyone.
sandra ortiz
★★★★★
5 months ago
The service was amazing Keith Banks the salesman was very respectful. He listened to what I was looking for and did not try to change anything I was saying. I couldn’t be more satisfied with Keith and the staff at this establishment. I would recommend this place to ladies and anyone needing a car in their budget. I’m extremely grateful I picked herb honda.
Stephen Clements
★
☆☆☆☆
2 months ago
Had a horrible first experience when purchasing my car, but decided to give them another chance & regret it. Made a 1:30pm appointment for an OIL CHANGE, it's now 3:40pm & I'm finally leaving. I'm not sure if it's poor communication between the service garage & the advisors inside or if the garage is taking on more than they can handle, but it's extremely frustrating as a customer. Everyone in the waiting room was also frustrated. I heard a lady say she was told 1.5 hours and she was there for 3. Upper management should really do better.
Choon Yong Tan
★★★★★
4 months ago
I always dread going to car service centers because I've always met with poor customer service, service upsell and long waits. Well, that was not what I experienced here. Even though I was a little confused at first at the line of cars by the service center, I was greeted politely by a staff member and helped by a tremendous service advisor who exceeded expectation in every way. Sean DeSilva managed my expectation superbly and professionally, and exemplified what a great customer service should be like. He answered my questions politely and patiently, and went above and beyond to make sure I can get to the service center safely. He treated other customers with the same professionalism and it is no wonder this place (and Sean) earned the stars and accolades they deserved.
Zenaida Peterson
★★★
☆☆
5 months ago
Jeremy and staff were nice. BUT We agreed to a year of oil changes (with Jeremy’s boss) with the purchase and they didn’t put it in their system or give me an IOU so there’s conveniently no record. I have talked to folks about it and there’s “nothing they can do about it” so I am not going to be getting my car serviced here. I need to be able to take my car some place that won’t play games with me that I can trust.
Tyrell Maiden
★★★★★
3 months ago
Every time I come to the dealership they take care of me. The employees give me good notifications for what I need when doing maintenance on my car. The people are nice and straight to the point with services and educating you on options and deals.
Elizabeth Patterson
★★★★★
a month ago
Great service from Sean DaSilva and team. Sean explained the services for which my car was due and communicated with me throughout the time my car was in the shop. I didn’t feel pressured into any additional services, which I appreciated.
Angel Soto
★★★★
☆
4 months ago
Nelson was by far the best service advisor there!! Helping me down to everything from general maintenance to realizing that i had Warranty on something i needed. Amazing communication and good customer service and care. Definitely made the experience there worth the wait. Remember everyone Nelson !!!
Peter Forssell
★★★★★
4 months ago
I am very pleased with the service at Herb Chambers Honda. It was easy to schedule a service appointment online with convenient date and time. The texts from my service agent, Robert Hall, were timely and accurate. When I picked up my car, Robert Hall spent several minutes with me, helping me reset my car's information system so I could regain the use of my Android Auto app. Thank you, Robert. I have used this service department many times and have always obtained the same fine service.
Morgan Davis
★★★★★
4 months ago
Sean and Rick were incredibly patient and helpful while handling several technical alerts on my vehicle. They kept me informed every step of the way, and their professionalism and genuine care made the whole process easy and stress-free. Would highly recommend them to anyone in need of vehicle service.
L spence
★
☆☆☆☆
a month ago
Appointments are not respected at this location. I had a 10:15 am oil change which should run no more than 30 minutes lasted until after 1 in the afternoon. This location has overall poor customer service and unprofessional timeliness. If there was a negative star rating, this location would deserve it. Try a different Honda if you can because the one on Morrisey Blvd has given up on making quality service a part of their goal.
Ingrid Crawford-Shelton
★★★★★
10 months ago
If I could give them 10 stars I would. I had an amazing experience at Herb Chambers Honda! Makayla was so patient, knowledgeable, and very kind. I had a horrible experience at CarMax prior to my visit and they made the process so smooth for me. I would highly recommend Makayla at Honda to ANYONE looking to purchase a vehicle! I’m so happy with my new 2025 Honda Civic!
james silva
★★★★★
3 months ago
Robert Hall was very helpful in the service department. I needed a part ordered for my car and he was able to source it from another Honda that day and make all repairs the following day. This process could have taken a lot longer but he acted quickly to ensure I had my car asap. He also had the mechanics install an anti-theft bracket I purchased online on my radar sensor. Robert was great and I am happy with my service.
Paul Czarnowski
★★★★★
2 weeks ago
I had the misfortune to have my sunroof blown out in Prestige Car Wash. Based on my past experience with having work done at a dealership I got an estimate to have the window replaced at a local auto body shop. No glass shops wanted anything to do with it. The estimate was for 4.4 K to fix it. I had heard in the past that Herb Chambers was different. Their estimate was for 3.4 K for the same work. Well this was first. The technician and the service advisor worked hard to minimize my payment and they were able to replace the glass without having to replace the window motor or window rails. The cost came in at $1600. I was thrilled. Can't thank them enough.
Nicholas Fusco
★★★★★
2 weeks ago
Last weekend I unfortunately got a flat tire, and already needed to have all four tires replaced due to wear. Tatiana and her team were incredibly helpful and professional in ensuring my car was properly serviced. The communication was perfect and I was able to pick my car up later that same day. I would gladly go back next time my car needs to be serviced. Thank you again Tatiana and Herb Chambers team for the tremendous customer service!
