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About Business
Metro Auto Repair is a highly-reputable Car Repair service provider based in Boston, MA. Metro Auto Repair covers all facets of the Car Repair industry, with a focus on Muffler shop, Auto electrical service, Auto repair shop. With over 14 reviews and an average rating of 3.2/5, Metro Auto Repair is a trusted name in the industry. Their presence in Boston, MA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Sarah Horton
★★★★☆ I set up my Peddle car sale with Metro. While at first there were some glitches in scheduling, Nicole made up for it in customer service. She handled my issue with a good sense of humor and went out of her way to help me gets things back on track! Phew. She deserves a lot of credit for her efforts. 👏 Also, the town truck driver (Kevin) was punctual, friendly and courteous. He really made the process easy and with a great attitude as well. Kudos to him for a job well done! I would definitely hire Metro Towing for any future needs and highly recommend them for any towing service. Thank you, Nicole & Kevin!
Mustapha Elkadiri
★☆☆☆☆ ⭐️ Bad Review – Metro Towing Very bad and stressful experience with Metro Towing. My car was towed because I was parked in a no-parking area that day. I understand the ticket and the tow — that part is not the issue. The real problem started when I went to look for my car. I checked the system and my car was not there. No record. No information. I honestly thought my car was stolen. I spent hours stressed, confused, and worried, not knowing where my vehicle was. What makes this even worse is that Metro Towing did NOT notify the police that they had my car until about 95 days later. For more than three months, my car was in their lot without being properly reported, which caused serious confusion, fear, and wasted time. When I finally found out that Metro Towing had my car and went there, the experience was terrible. They told me I had to pay around $3,500 to get my car back. The staff were rude, impatient, and not helpful at all. No one clearly explained: •\twhy the amount was so high •\thow it was calculated •\twhat the exact process was Every time I asked questions, I received cold answers and attitude instead of help. This situation was already very stressful, and instead of acting professionally, they made it much worse. ❌ No clear information ❌ 95 days without notifying the police ❌ Very bad customer service ❌ Extremely high fees ❌ No transparency I do not recommend Metro Towing. If your car ends up there, be ready for stress, confusion, and a very unpleasant experience.
Jane Griffiths
★☆☆☆☆ A black guy who looks like a thug tried to tow my car in grove hall. He followed me into the grove hall parking plaza and illegally tried to tow my car and was not listening to me. I got in my car and he lifted up the car with me in it and said “I’m going to take you for a ride” I said I’d call the police and I was running late to go somewhere. I was forced to pay him cash to let my car go as it was raining . The security guys in the Mecca tried to help but said that towing company does this all the time and it isn’t right. I got no receipt and had to get help to get down from my car and get cash to give the guy. They are unjust and wicked
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