Is this your business?
Get listed as a verified member and unlock these powerful tools:
About Business
Hock's Japanese Car Specialists brings expert Car Repair solutions to the local community in Pomona, CA, Pomona. From Auto repair shop, Auto tune up service, Mechanic to complex Car Repair projects, they maintain high standards of service quality. Local residents in Pomona, CA appreciate their attention to detail, leading to a consistent 4.8/5 rating from 58 reviewers. By focusing on the specific requirements of the Pomona, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Pomona, CA and beyond.
Map is ready to load
Click the button below to display the interactive map.
Google Reviews
bread o life
★☆☆☆☆ I came here for a few jobs in the past and the prices were average. They replaced my front struts and brake pads about 5 months ago in may 2024. About a week after they replaced my pads they started squeaking. I didn't think anything of it until they started grinding quite loudly in the last few days. When I went back here for the problem to be addressed they told me the pads were under warranty. I asked if they were defective and then he responded an hour later on the phone telling me that the pads were completely worn and it was metal on metal. The rotors would of course have to be replaced as well. I asked how they could have worn put completely in a few months. He responded that it must have been my driving habits or how much I drove. Thus he wouldn't honor the warranty. How on earth would brake pads completely wear out in 5 months? I drove a bit more than average but not the incredible amount of driving it would take for pads to completely wear out! He refused to make it right and acknowledge that something is seriously wrong on their part. My guess is that the pads were never replaced in the first place. I would like to give the benefit of the doubt to the owner that he didn't know the work wasn't done by one of his mechanics. My advice is to make sure the work is done to your car after you leave. I am writing additional information after I see the owner replied to my review. He claims that I didn’t say anything about the brake noises after they did my front brake pads. I said something when I came back to their shop on the fallowing visit. They were squeaking shortly after the prior visit which didn’t seem like a huge issue as I know brakes can sometimes make a little noise for various reasons. However when the grinding noises started I knew there was something serious wrong. That was when I decided to come back so that the issue could be addressed. He claims that he explained to me that the brake caliper got stuck which was the reason for premature wear on the left brake. He never spoke a word of this to me anytime that I saw him. Even if that was true, it wouldn’t explain why it was also almost completely worn away on the right brake pad after not driving the car anywhere near enough to completely go through front brake pads in 5 months. I understand he is trying to uphold his shop’s integrity but he is flat out lying now.
jose placencia
★★★★★ I took my daughters black 2004 Honda pilot to replace the Engine and got a fair price,good work good people and verry good knowledge of cars not like other places . I'm going to give them all .my business from now on.
Loan Nguyen
★★★★★ They fixed my malfunction alerts on my Prius when I was told only the dealer or body shop can recalibrate the software. Great price too! They earned my business. 👍👍
Visitor Reviews
No reviews yet. Be the first to review this business!
