Honda of Vallejo Service

Rick Kravitz

★★★★★

4 years ago

I had my oil changed with an appointment and was there about an hour and a 1/2, but I did get there a half hour early too. (I forgot and left a 1/2 oz of blue dream in the front seat and the guy didn't even take it) I appreciated that they rotated my tires too.

L G Gasteiger

★★★★★

7 years ago

I was helped by someone to fix my driver's seat after being rear-ended in an accident. I was advised to choose the cheapest option, and I appreciated the honesty and assistance by the Avery Greene service rep.

Lynn Gabrick

★★★★★

4 months ago

Very helpful and explained my concerns

Shauna Chappell

★★★★★

7 years ago

This is where l purchased my CR-V. I get my maintenance work performed here. My service tech is Sharon. She is always professional and courteous. She goes above and beyond to ensure that all my concerns are addressed and she is a great asset to Avery Greene Honda.

Danielle Grissom

★★★★★

2 years ago

There isn’t enough words to express my gratitude for the Honda Service department. I received help by Alex. He went above and beyond to help us with our honda accord. We were having problems with our vehicle and could not figure out what was wrong. But Alex did not give up on us until our car was fixed.I would highly recommend to anyone.

Susan Jama

★★★★★

3 years ago

Employees know their stuff! Always a smile and always Professional! Just like anything else that is good quality wise,... it is a wait and higher priced, but is more than worth it...! A business that is ran for achieving their customer's satisfactions. They should be a "Role Model" for all other Honda businesses throughout. Keep up the great/hard work! Yea! Avery Honda!

Kim

★★★★★

4 years ago

The service is pretty good. I'm always able to show up a little bit before my appointment. That way I can get out earlier and back on the road. Plus I got a prepaid plan which is really helpful since I've had to do a lot of driving as of late.

Brenda Smith

★★★★☆

4 years ago

Had a routine oil change today, but after running a few minutes late we were promptly accommodated. Service was fast professional and friendly. We waited for our car, it took less time than we expected. My only concern was the upsale on over priced add on services, but that's management move...more reasonable pricing would mean more business.

RJ

★☆☆☆☆

2 years ago

Received pretty bad service today. The time that was promised to me went over 40 mins. I had a coupon for an oil change that also stated I would receive 10% off all other services needed so I decided to get my air and cabin filters changed, I never received it, also I called back and spoke to ALEX because they were a few recommendations for service that Don ( Don was good ) recommend and before I booked it I asked if the prices were the same as a cooperate owned store and he said no that all Honda dealership have different prices. So I asked directly "so are you guys higher?" He said in lamen yes. Next I usually get a complementary wash after service ( I usually do from a cooperate dealership and I believed I received one before from this establishment last time I changed my oil but I may be mistaken ) and I didn't get that either. Though I see ( because drove by wash and they were washing people's cars that were serviced. ) other people were getting a complementary wash. There is a famous saying in the car industry: They don't sell cars, They sell service. I truly believe that is the case and people should pay for good service. You get what you pay for. Maybe because I had a coupon they discounted the service they were supposed to provide? I started going to this place because I had a really great experience with the car detail service department. Because of that I recommend friends and family to go to Avery Greene. ( Literally every single one of my family members own a Honda ) and I started going here to get service. The last time I went was a great experience also. Theyyyyy really dropped the ball this time around. I even heard them telling an elder filipino lady that for an automatic she should change her transmission oil every 30k miles or risk having to buy a new transmission for 2-3k. I thought you change it every 60k-100k for an automatic? And even let's say I'm mistaken.. ( which I don't think I am.. you can Google this ) this guy was really doing a scare tactic to this poor lady. She was really shaken up. No need to experience it a second time around. Once shame on you... 2x shame on me. Not going to fall for it. I see the "service they give"

Eric Osen

★☆☆☆☆

2 years ago

If zero stars were possible, that's what they'd get. Avery Green uses a telemarketer to scam customers. here's the scam - they call you saying something like, 'we miss you and haven't seen you in a while',, and go on to say that they're offering 50% off any service. I say ok,, sign me up for an oil change. They book the appointment in the Honda system. I show up, and the service attendant says they have no record of such a promise. When you try to call the telemarketer back - number is dead. No supervisors available at this service department until 9 am,, so I had to leave. Be warned about this bait and switch tactic.

Lindsay Q.

★★★★★

5 years ago

Always pleased with services here...I had received great customer service with Ton... and received great service with Rick the other day since Ton was not available.. I love their friendliness each and every time. But most of all I would like to praise them for their honesty to customers... I had left my I phone 11 in the shuttle I placed it on the chair.. I remembered tying my 👟 and it was still there thank you so much to The shuttle driver who picked me up and also got out the 🚙 to knock on the door to get me as well .. I was not able to get his name.... thank you Rick for checking appreciate overall honesty and professionalism...Please give them my praises and will be coming back for services!!!! Avery Greene Honda is overall the best for purchases and services...We had purchased our Honda Pilot from them as well.. Consider them when purchasing a new or used vehicle and services that is needed...... Thank-you all again!!! God Bless!!!

Joshua Muratalla

★☆☆☆☆

2 years ago

The worst service ever. Don not make a appointment it's pointless. They run a first come first serve system. When I called to make an appointment I had chosen 7 for a reason, I have other appointments to attend to later. The receptionist said it was going to take a hour and a half for the service. Today I showed up, they couldn't guarantee me that the car was going to be done in time. What a waste of time, don't take your car there. If they had zero stars I would've rate the zero.

Pat Ainsworth

★★★★★

a year ago

Thank you to Ashley in the service department. I was very concerned about the service under the new ownership. I’ve been going here for 10 years. I must say that the service was great. Ashley was wonderful and really took care of me today. Looking forward to continue going to Honda of Vallejo under the new ownership. Such a great way to start the New Year. Happy New Year!

Ernesto Godoy

★★★★★

10 months ago

Service was good. Our service advisor was great, he didn't push any additional services like I've had in the past. He was very friendly and explained everything thoroughly

Pedro H

★★★★★

2 months ago

Brought in my 2016 Honda Civic and received 2 consistently great experience. Great service and especially great technicians.

victoria greenslate

★★★★★

2 years ago

I was looking for a pre owned vehicle on the lot. I was looking for a car with low mileage and had my type of interest in vehicles. My "co-pilot " and i were greeted on the lot promptly by Trent Clevenger. He was very efficient in asking me the detailed questions about what I was looking for in a vehicle. Offered great insight to the vehicles that fit my specifications. We narrowed down to a few options, and quickly but effectively stepped into the sales floor to sit down and look at the specifics of option. Shortly after sitting down, while Trent was getting my copilot and I some refreshments one of the new bright blue Civic sports caught my attention. I wondered off to admire the 2024 beauty, Trent noticed my intrigue and let me know that a few fresh off of delivery truck arrive earlier that day. Long story longer, we stepped out to the back lot and I found my dream car. A similar car that I previously test drove at another dealership. I felt zero pressure to dive in over my head, Trent was simpling helping me find the right vehicle and weigh the logistics in a very supportive manner. We talked numbers a bit more and went back in to sit down, was greeted by Mike Garcia in financial services. Mike took my In and Out dinner order, they so kindly bought for us. Trent gracefully helped me iron out what the financial situation would look like, current vehicle trade in value and came to a terrific deal Best decision I could have made, 2024 Honda Civic Sport. A short time later and a full belly was further assisted by Mike nailing down the Financials, warranties options etc. Mike was much like Trent and was simply helping me explore and find the most appropriate option for my life with out overwhelming or hard pressuring me. Sales staff was absolutely delightful and the dealership building is beautifully equipped and efficient. %1000 recommend heading down, ask for Trent and make your dreams come true in the most efficient, respectful and supportive manner.

Martin Bernal

★★★★★

7 months ago

My advisor was Werner A., I had great experience and he was really straightforward. I put my advisor online for Ton S. because my cousin had great things to say about him. When I pulled into the service bay even 10 minutes early, it was really busy so I understand that some advisors may have been switched around. It seems that the whole team is friendly and helpful either way. There is coffee, water, and wifi available so I brought my computer to work freely. I went in for a suspension diagnosis and was able to get a quote and parts list. Will be getting the parts and having the installation done by their technicians soon. Recommend going to Honda of Vallejo.