Honolulu Ford Service Center

Kurt Fukuda

★★★★★

6 months ago

JJ was wonderful and courteous. He kept me well informed of the progress with my Ford. Very satisfied with his assistance

Lisa Fong

★★★★★

8 months ago

Allows me the option to drop off my car the day before the service date and leave it there overnight. Drop off and pick up vehicle services was simple, efficient, and pleasant. Like service with a smile. Transportation to and from their facility via Uber went well.

Collette Arakawa

★★★★★

4 months ago

The mobile experience was awesome. The technician was professional, courteous and efficient. We would welcome this mobile service again.

Michael

★★★★☆

9 months ago

As with all dealerships that rely on customers requiring service to their vehicles, I rate Honolulu Ford with 4 stars for the quickness by the mechanics for diagnosing and repairing my vehicle. The only setback to getting a 5 star rating and which needs to be improved upon, is the valet service and the service advisor to customer relationship and communication. Valet service isn't all that punctual (late by 40 minutes) and the drivers don't seem to know how to get from point A to point B (took 25 minutes to get the car to the dealership when it's only less than 10 minutes away). As for the advisor, being quoted a week and a half transit time for the required parts went beyond that and after being scheduled was more than 3 week after the diagnosis. Unbelievably, too long. I had to find out after texting the advisor that it was already 2 weeks only to find out that she held it back because of one missing gasket.

Nicolo Carlson

★★★★★

4 months ago

JJ is the absolute man. Great service experience. Got everything fixed and worked to get it covered by the warranty. These guys are awesome.

Jeff Hallens

★★★★★

4 months ago

Fox and the service team at Honolulu Ford is the best! Great service! Great work! And their Hospitality is top notch and tip top! Thank you

rickhawaii

★★★★★

Edited 9 months ago

Dennis and the Service advisory team (JJ and James D) were great and they got my F150 Truck w(100K+) back to me in a timely manner. Dixon (Mech/Tech) while troubleshooting for a transmission flush found the leak and repaired my vehicle as well as double checking some of my own repairs (minor) work that was done prior. Next time I’ll have to leave the intense fix’s to the professionals. See you guys in 6months. Losing Coolant - Leak / Overheating Repair Replaced - T Connector and Thermostat Housing Group

Kawena Alcos

★★★★★

3 months ago

PK Looper from Honolulu Ford helped my sister get her very 1st car all on her own! Hes such a friendly and effective person! He went above and beyond to make sure that all of her needs were met!

rodolfo vergara

★★★★★

9 months ago

JJ was a great advisor to work with super helpful and hospitable, come to find out they also offer FREE rides home! yes I said FREE!!! NOW THAT RIGHT THERE IS QUALITY SERVICE TAKE NOTES!!!

Virgine Kanoav.

★★★★☆

4 months ago

Advisor was very professional and friendly. Let me know up front cost for maintenance works and any additional issue found by Technician. The only humbug it took 3 hours to perform services. Overall satisfied customer service.

debbie rupp

★★★★★

4 months ago

I came into honolulu ford because my tire kept losing pressure. I had gone to cutter Ford to get my oil changed and asked them to look at the tire. The female service person said the tire pressure was fine. I told her it was because I had just put more air in the tire. They didn't look at it and when Honolulu Ford looked at it there was a hole in the center of the tire and that is why it kept losing air. I will now be going to Honolulu Ford and not Cutter Ford even though it is farther away, the customer Service dept there actually LISTENS to their customers.

k-dyn gray

★★★★★

4 months ago

Theresa demonstrated exceptional professionalism throughout my service experience. She promptly communicated the vehicle diagnosis and provided timely updates on the status. Theresa also coordinated a rental vehicle efficiently while my car was being serviced. The entire process from the towing drop off to pickup went smoothly and well-organized. She is a valuable asset to the company.

scott daniels

★★★★★

4 months ago

Check in took less than 5 minutes. Roberta is awesome. The staff is way friendlier than any other service department staff I’ve ever had interaction with. I needed an oil & filter change, a recall issue looked into, and a brake issue looked into. I was offered shuttle service to and from. They did a great job.

J Peter

★★★★★

3 months ago

Good service, friendly staff, JJ did a great at making sure my car was looked after and with keeping me in the loop. Still waiting on the recall fix to get updated though, I still have a banner in my Ford App informing me it hasn’t been completed yet. I trust everything will be updated within a 24hrs though.

Adam Harris

★☆☆☆☆

2 months ago

They scheduled and confirmed a vehicle pickup for 0730. No one showed. When I called that morning to find out what was going on, I was told their drivers don’t even start until 0800. They admitted they already knew this but never bothered to call or correct the pickup time. That alone is ridiculous. It got worse when I drove my Bronco in myself since the pickup was clearly never coming. The in-person service was just as bad. I was brushed off and given lazy excuses about ‘AI issues’ and how they supposedly couldn’t fix it. No ownership, no apology, no effort to make it right. Just indifference. This was easily the worst service experience I’ve had on island. If you have literally any other option, take it and avoid this place.

Gary Asano

★★★★☆

5 months ago

I brought my car in for mainly an engine oil change and transmission fluid change. My service advisor, Theresa, has helped me a few times before, and she’s always great. She does her best to make sure things go smoothly and keeps me updated throughout the visit. When I scheduled online, I mentioned that I’d be bringing my own transmission fluid. Nobody contacted me to say it wasn’t allowed, so I figured it would be fine. When I got there, I told Theresa the fluid was in my passenger footwell. She said they usually don’t use customer-supplied fluids but could if the technician approved it. Later, she told me the tech said my fluid wasn’t compatible with my car, so they couldn’t use it. I didn’t want to make a big deal out of it, so I said okay. The fluid I brought is well-known in the Mustang community and specifically marketed for Mustangs — including my 2015 model — so hearing it wasn’t compatible didn’t make much sense to me. It was a bit frustrating since now I’ll have to find another shop to do the transmission fluid change on one of my rare weekday days off. Other than that, everything else went smoothly. I really like that they provide free Uber transportation.

De Creole

★★★★★

2 months ago

Next level! I only visit this place for my six‑month oil changes and annual safety checks, but every time I’m impressed. Customer care and service have continued to improve, even though they’ve always been excellent since I first started coming here. From the Starbucks coffee, popcorn, and large‑screen TV in the waiting area to the top‑notch communication and attention to detail from my service representative, Christopher, everything is thoughtfully done. I particularly appreciate the added convenience of their text‑message updates, which make it easy to ask questions and stay informed about any unexpected repairs. Thank you to the entire team for such professional and attentive service.