Hyundai Service - Priority Hyundai

Tonya Yancey

★★★★★

3 weeks ago

The gentleman that assisted us was Sean Yancey extremely helpful and very knowledgeable would definitely recommend people to come in for service like that

Robert Burkholder

★★★★★

a month ago

My service advisor, Janelle Robinson, is fantastic at her job. She listens, is proactive in communication, and is simply a pleasant person to interact with.

Kellie Z

★☆☆☆☆

a year ago

This Priority seriously has to be the low point of Priority. We have been buying from Priority and have had our autos serviced by Priority for 15 years. This Priority Hyundai looks like a deserted medical clinic and service is awful. Is that the difference between buying a Toyota or Ford and buying a Hyundai? I don’t know but we are not happy with the service our daughter is receiving on her new Hyundai. It has been impossible to make a reservation by phone and by walking in. I was finally allowed to speak to scheduler face to face. Not happy with the leaky headlights of this brand new car. Neither Hyundai nor this dealership stands behind their product or service agreement. Very disappointing.

Jacqueline Yancey

★★★★★

3 weeks ago

Sean Yancey is the best service advisor I’ve ever worked with! He’s very knowledgeable and considerate which are very much appreciated.

Eli Mazin

★★★★★

2 months ago

Ashley was excellent ! I really enjoyed her customer skills That is a new breeze of professionalism at your dealership plus the time it took for oil change life time promise ! Keep the good work

Robin Harrell

★★★★★

3 months ago

Ashley was great and she went the extra mile to help me with the paint on my Sante Fe cracking off. Now I can go to the collision shop and get it fixed at no cost. The service on my car was done in a timely manner and my car is running great. Thanks Priorty Hyundai

Wes Hunley

★☆☆☆☆

Edited 4 months ago

I had the worst customer service experience of my life at Priority Hyundai. My son was having car trouble on a Friday evening and after a quick Google search I found Priority Hyundai to be the closest dealer to drop his car off. I was called the next day and told they would run a diagnostic on it that day and get back to me. I didn’t hear anything, so I called back the following Monday and Wednesday. I was told the same thing both days with no call back. After that, no one would take or return my calls for almost 3 weeks. Being over an hour and a half away I couldn’t just pop in. I left multiple messages with my service advisor and the service manager. One time I called the service advisor answered and put me immediately on hold. I was hung up on 15 minutes later and no one would answer when I called back. I finally was able to make it back there to move the car to another dealership and in 5 days the car was repaired. Find somewhere else to take your vehicle.

Daryl Alm

★★★★☆

2 months ago

Great service. They kept the vehicle one day extra for a software update and didn't complete the update. Gave the car back to me and told me to come back. Well, I live 30 minutes away.

Monique Davis

★☆☆☆☆

4 months ago

I purchased my Hyundai from Priority back in 2010 and have always had great experiences with the service department — until now. They’ve had my vehicle for nearly a month, and the only time I get any sort of update is after leaving multiple voicemails and following up myself. How do you keep someone’s car this long without providing regular updates or even offering a loaner vehicle? It’s beyond inconvenient and completely unprofessional. After this experience, I will never use this service center again, other than for my free oil changes and inspections. And to think, they had the audacity to request payment up front. Unbelievable.

Richard

★★★★★

a month ago

I would like to express my grateful gratitude towards Janelle. Robinson, one of the service people at Priority Hyundai. She did a great job in representing me with the cares of my vehicle with the service that she provided and the knowledge of knowing what exactly I needed. I really appreciate her service and look for her to continue to be a great service person when I bring my car to Priority Hyundai.

Karen Hanawalt

★☆☆☆☆

a month ago

We bought a new 2023 Palisade Calligraphy and were very happy but it started having issues within the first year. It would not start if the temperature dropped below 40 degrees. The lights on the door panel would begin to blink if the car got colder than 43 degrees. We took it in and the technician could not replicate the issue, which makes sense since the car was in the temperaturw controlled service bay. I was asked to send a video of it, which I did, still no help. Since this cold spell, I was stranded at work because the car died. I finally got it jumped started and drove around for 20 minutes and then the battery was drained by Tuesday morning. We have tried calling and requesting to speak with the service manager and we are still awaiting any contact. This is frustrating and disappointing.

Jam Yancey

★★★★★

Edited a month ago

Sean Yancey demonstrates exemplary customer service every time you need vehicle care. It’s overwhelming coming to a dealership, and Sean provides reassurance and engages honestly about what you need immediately for your vehicle, and what to prepare for later. I will follow Sean wherever he goes, his trustworthiness is valued.

Daniel Smith

★☆☆☆☆

2 months ago

We bought our car from the dealership and took it to the Priority service center during our initial complementary oil/filter/tire rotation because it was free. Once it was not free, we took our car to our local mechanic for those simple services. It was time for our tire rotation but our mechanic was unable to find the key to unlock the wheel locks. The box that holds the four wheel locks and the key were in my trunk but the key was not. We tried reaching out to the Priority service center multiple times about getting our key back but no one returned our calls. We finally got through to someone and they pretty much told us it was too late and we would have to pay to have the wheel locks removed. So here I sit at an independent tire shop as they remove my wheel locks and throw them in the trash. We love our Hyundai but Priority won’t receive any business from us in the future. Terrible customer service.

Brenda Pipkins

★★★★★

3 months ago

Oil change inspection and tire pressure .. Ashley was helpful and the service has greatly improved since my last visit. The new owners seem to think that their automated service line that routes callers offshore with no ability to reach the actual service area where our cars are being serviced works but I can say it doesn't. I've sent an email directly to the new owners with no response. So now there is a workaround in place and I am happy about that. In the past they were short staffed and my car was there for a week and no one did anything with it. I was on and out (waited for my car this time) and it was a much better experience.

Desmond Sessoms

★☆☆☆☆

7 months ago

Last visit May oil change and Va State inspection. The service technician didn't put back on buttom underneath plastic engine transmission cover underneath my vehicle. I find this disappointing. I don't expect I have to crawl underneath my vehicle to check behind them. Plus my service interval date for the next service date is incorrect. Questions is are you going to replace this item. I expect the service technician would have the integrity to put back what they take off. Customers are supposed to be worry free and not have to check behind the service technicians done they're job correctly. Question is who is going to replace this item engine transmission cover? You would think when they saw the engine transmission cover was still in they work area realizing they didn't put it back on they would have the integrity to report it. Human beings make mistakes, but you have to have the integrity to fix those mistakes when the opportunity presents itself. My next vehicle service interval was supposed to be 08/27/2025 not November. Customers need to be able to trust the service technicians whom work on their vehicles, if you make amistake it's OK ad long as you acknowledge it and make compensation for those mistakes and not leave it on the customer. I am in the customer service business myself.

Viv W.

★☆☆☆☆

2 months ago

I have dealt with Priority Hyundai several times over the years since buying my first Hyundai back in 2012. In that time, there have been three times specifically related to their service department as to why I stopped and will more than likely not come back to use their services, free or not. On three separate occasions, simple services initially estimated to take 2-3 hours ended up taking much longer. A few months ago, I took our Elantra for a simple oil change and tire rotation, and without fail, I'm given a list of things that are recommended to be done without any explanation of why and what the actual manufacturer maintenance recommendation consists of. Although, I made an appointment, I have to call to get a status of my car, and to my surprise it's not ready. The text they send you to keep track of the status of your car does not work as mine sat in "ARRIVED" for hours until I asked about it. Go to pick up the next day, and yet again, I have to call to get the status so I can pick up the vehicle and close to closing time. Fast forward to this recent visit, I again had an appointment for simple maintenance and inspection. Yet again, I have to call and get the status, of which it took several attempts to finally get a response. I finally get a response at an hour and half before closing time, tracker had finally been updated as inspection in progress, and the list of receommendations, mind you its close to closing time. The video I'm sent of my "inspection" is useless and doesn't even show me what they inspected, only to say the state inspection was sat. Recommended a "tune-up" and "things like that." So disappointing. Instances like this is more than likely the biggest reason why I will never purchase another Hyundai from here. The service department has ZERO consideration of your time. They expect you to ask for the status of your vehicle and give you BS excuses about their "SYSTEM WAS ACTING UP." I really like their cars, and I like the affordability, but the aggravation and frustration of dealing with the service department here is not worth my time nor my peace. Free is not free when it wastes something more valuable like my time.

Becky

★★★★★

a month ago

I've had 2 great experiences at Priority Hyundai. The first one was with Gene B., the sales manager who worked with me on purchasing the car last year. He is awesome, very knowledgeable and considerate, and takes time to explain things. Thanks to Stan who helped with all the paperwork. The second experience was with Sean P., Service Advisor when I went in for an oil change. He was great to work with from check in to check out. He answered all my questions to my satisfaction and took time to update me throughout, including showing me a video of my car that showed a coolant leak they found during the oil change. The video was a nice touch and the issue was fixed. Thanks to the person who worked on my car and all others who assisted.