Hyundai Service - Priority Hyundai

Rating: ★★★★★ 4.6 / 5 (1345 Reviews)

Hyundai Service - Priority Hyundai is a Car Repair located in Hyundai Service - Priority Hyundai, 1499 S Military Hwy Suite #100, Chesapeake, VA 23320

You can reach Hyundai Service - Priority Hyundai through the contact information provided on our page. You can also access our location using Google Maps.

Working Hours

Monday: Open (7:30 AM–5:30 PM)
Tuesday: Open (7:30 AM–5:30 PM)
Wednesday: Open (7:30 AM–5:30 PM)
Thursday: Open (7:30 AM–5:30 PM)
Friday: Open (7:30 AM–5:30 PM)
Saturday: Open (8 AM–5 PM)
Sunday: Closed

Reviews

Sherron M

Currently trying to change my own oil. My oil plug was dang near impossible to get off. Had to kick it loose. Now I am waiting on my coworkers to come over and help remove my oil filter. 2 car enthusiasts that live near by walked by tried to removing it with screwdriver trick, belt, and tools. Pretty confident to say the wrong filter was put onto my vehicle. Now I’m going to be late.
★☆☆☆☆ a month ago

Mike Phillips

Service department is absolutely horrible. My car has been in the shop for a week now (car dropped off 26 Nov), with the last communication that I have received from them being the day we dropped the car off. I have called multiple times (4 to be exact) and left messages for my service technician to call me back for an update, to this point I have received no call backs. We are without a vehicle and are relying on neighbors and friends to get us to appointments and work, this is absolutely unacceptable when you pay over 50K for a car.
★☆☆☆☆ 2 months ago

Tanna Hackett

This is, without a doubt, the worst car I have ever owned, and the service department only makes the experience worse. Save yourself the frustration and buy something else. While the dealership offers free oil changes for life—a seemingly great perk—actually scheduling one is a nightmare. It takes months to get an appointment, and they keep your car the entire day. My 2019 vehicle has had repeated issues, including the knock sensor being replaced *twice*. After the second replacement, I picked up my car only to find it reeked of vape smoke, and there was a purple vape left inside. Most recently, my car broke down again, wouldn’t go above 20 mph, and had to be towed back to the dealership. Two days later, I received a call claiming nothing was wrong with it—despite being stranded on the side of the road. This dealership is an absolute joke. Spare yourself the headache and go elsewhere.
★☆☆☆☆ 2 months ago

John Philpotts

Great
★★★★★ 4 months ago

Aesia Toliver

Extremely disappointed with my experience with the service center. I originally came here for an engine replacement over a month ago which was a long process with bare minimum communication. Shortly after my recall engine replacement, my car wouldn’t start. I got it towed back there to see if it was something that wasn’t connected correctly when the engine was installed. Two weeks later I hadn’t received any updates about just a diagnosis. Ive now tried for 3 days in a row and counting to get a hold of someone, anyone, service advisor/manager. The woman who did answer the phone said she didn’t have access to my account. And that the manager must not have been at his desk. And that my service advisor was off. The whole process has been beyond exhausting. I am now working on getting it towed out of there and to an auto center who cares.
★☆☆☆☆ 5 months ago

James Davenport

I had an extremely frustrating experience with the Priority Hyundai service department. Initially, they identified an issue with my vehicle, only to backtrack and claim that the problem no longer existed. This inconsistency was confusing and unprofessional. To make matters worse, after one mechanic identified the problem, another mechanic was unable to find it, which raised serious doubts about their diagnostic capabilities. Throughout the entire process, communication was abysmal. They refused to keep me informed about the status of my vehicle, leaving me in the dark for days on end. On top of that, when I called for an update, I was informed that my service advisor was unavailable and, shockingly, no one else was willing to provide any information. This lack of customer service and follow-through is unacceptable. I would strongly advise against using Priority Hyundai for any service needs based on my experience. Which is a pity, because the car buying experience was extremely pleasing. Service department is purely incompetent.
★☆☆☆☆ 5 months ago

Paula Mollette

Very friendly and nice
★★★★★ 5 months ago

Felicia Matthews

This has been the worse experience with a dealership that I’ve ever had. Haylee was the ABSOLUTE WORSE!!!!!!! If you communicate with her only communicate via text so you have proof. As she is not true to her word. My car went in with clean interior and came out with stains all on the seats. Will the supervising manager has tried to make it right and brought me back in to have it cleaned.
★☆☆☆☆ 6 months ago

Heather Harper

Every single time I make an appointment whether it is drop off or wait it takes all day just for an oil change. You get no updates during the day and no call from the service advisor. When you make an appointment its with someone who only takes appointments and cannot help with questions or pricing. You have to order your own parts and make sure they are ready for your appointment with no assistance. You ask questions and the staff is rude and condesending. I have owned this car for over two years and have NEVER had a good experience with this place. Worst service of any dealership I have ever been too. When you call they give you round about answers or provide you no updates on your car. We will not be coming back to this service center and would prefer to change the oil ourselves than to wait over 8hours for a simple oil change with zero communication and literally is never done until exactly 530. Priority Honda has a much better service department that is Terrible.
★☆☆☆☆ 6 months ago

Russell Maynard

Appointment was very easy to schedule with a quick turnaround. The amount of time I waited after handing over the key was half of what I expected. I will be returning for future appointments. Edit: After multiple visits for routine maintenance, Priority Hyundai has consistently done a great job and has a friendly staff.
★★★★★ 6 months ago

Bel Laire

Dillon was fantastic. He listened, gave me suggestions but let me make my own decisions. When I had to change my mind on my purchase, he was there for me. He found me my perfect car! Go ask for Dillon.
★★★★★ 6 months ago

Kellie Z

This Priority seriously has to be the low point of Priority. We have been buying from Priority and have had our autos serviced by Priority for 15 years. This Priority Hyundai looks like a deserted medical clinic and service is awful. Is that the difference between buying a Toyota or Ford and buying a Hyundai? I don’t know but we are not happy with the service our daughter is receiving on her new Hyundai. It has been impossible to make a reservation by phone and by walking in. I was finally allowed to speak to scheduler face to face. Not happy with the leaky headlights of this brand new car. Neither Hyundai nor this dealership stands behind their product or service agreement. Very disappointing.
★☆☆☆☆ 7 months ago

D Moon

Trust the negative reviews online and don’t trust your car to Hyundai services. If you must come to here due to warranty, make sure not to get assigned to Haylee. She’ll say she’ll give you updates. But she won’t for more than 3 hours. She’ll gaslight you to saying she never said she’ll call. She never apologized for misinformation or bad services bc nothing is her fault (she said!) Im crazy for wanting an update for my car after my car has been there for more than a day.
★☆☆☆☆ 7 months ago

Talitha Plante

★☆☆☆☆ 8 months ago

Tidewatergirl

Had a great experience buying my car at Priority Hyundai thanks to Christopher (Chris) Sharpe. I started out just looking at the Venue Limited not ready to make the commitment just yet. But thanks to Chris I decided that it was the right car and time for me to buy. Chris answered all my questions, plus more and was very understanding about my hesitations. He never made me feel bad about any questions or that I made a lot of comparisons to my old car (which I LOVEd) or that I was shopping around and comparing prices. I had several other dealerships I was in contact with. But Chris truly cared and took the time to make sure I was happy with my choice even if that meant not buying from him. Ultimately Chris won me over and I have not regretted my choice! I liked that Chris followed up but never pressured me into making a choice. He understood that I needed to compare models and prices but that it was ultimately my choice. The 2024Hyundai Venue had been everything I wanted and then some more. I truly don’t know how I drove for years without all the new advanced technology. I really appreciated that Chris texted 3 days after buying the car to check in on me and see if I had any questions or concerns. This was perfect as I hate when they ask if you have any questions when they hand you the keys because all I could think about was “I just bought a new car” and couldn’t think of any questions. Chris really knew the car well and made sure I was set up for success before leaving the lot. He helped my set up blue tooth, Sirius, and made sure I knew what each button was for. Barb also made sure I was set up with Hyundai blue link while all the paperwork was being processed.Thank you Chris & Hyundai for my new set of wheels, I can’t wait for this new chapter and all the adventures to come in my new 2024 Venue Limited❤️
★★★★★ 8 months ago

Jevon Holder

Nicole is awesome! Kept me updated as soon as she got updates from the technicians. Even recommended a good breakfast spot nearby when I had an early appointment.
★★★★★ 8 months ago

Gilda Goldner

★★★★★ 9 months ago

Susan Connors

Thank you Autumn for the very helpful information today. I look forward to having my car serviced at Priority Hyundai in the future.
★★★★★ 10 months ago

Mulugeta Gebremedhin

I dropped off my car but I told the staff that I would be staying and I was told it might take 3 hours. Four hours later I came to the desk, asked the situation but surprisingly the car not even looked at and no updates. I spent my precious time for nothing. All in all the place is not customer friendly, no respect to the customer
★☆☆☆☆ a year ago

spiritangels 22

Only had inspection...nice employees.
★★★★★ a year ago

Contact

Address: Hyundai Service - Priority Hyundai, 1499 S Military Hwy Suite #100, Chesapeake, VA 23320 Chesapeake, VA Chesapeake

Phone: +17574205450

Website: Go to website