Innovative Auto Solutions

Ryan Clapp

★★★★★

9 months ago

Brought in a '95 F-250 due to a leaking transfer case, they suggested having it rebuilt and new seals on the transmission side. Estimated price ended up being almost exactly the same as the actual invoice, and they called and emailed to communicate about what needed to be done and what it would cost. Truck now gets 6 more MPG than it did before, sounds better, feels better. No complaints, would recommend to others and will be back in the future.

Jason Gurule

★★★★☆

Edited 6 months ago

Update: My car has worked incredibly. There was an initial problem the next day with the replacement turbo charger, but they quickly handled it and were incredibly helpful through the process. They apologized for the experience I had with them up to that point and were very regretful I had it because it was not a representation of them. I believe them because everyone else has had great experiences. They ended up leaving a very positive impression on me. I will take my car back there instantly if I ever have another problem. ########################### I just recently moved back to NM from Seattle. I have a 2012 Range Rover Evoque with less than 70k miles on it. I’m the original owner. My car started down shifting really hard and would need to be jumped a couple of times. I took it in on June 19th. The woman helping was amazing. Very professional, personable, and empathetic. They were going to do a diagnostic test to find out what was wrong. She called me later and gave me the results. It wasn’t the greatest news, but it made sense. They had replace my battery with a different kind specific for my car and they found a leak in the manifold. It was going to be $7k. Ouch, but fine. She said they would need to order the turbo charger and it would take a couple of days and wouldn’t get to it until Tuesday because they are closed on Sunday and Mondays. Sounds reasonable. She said that they might be able to finish it on Tuesday, but it would most likely be Wednesday but they would let me know. I hadn’t heard anything by late Wednesday afternoon so I called. The woman I had been speaking to was not there and a guy in a very breathy voice answered. He said that they hadn’t started on it yet and the guy that was going to be working on it was going on vacation Friday and wouldn’t start on it until he returns on the following Tuesday. Ummmm, WHATTT???? I was so confused. I had never heard of such a thing If I went on vacation, I either had to finish my work or transfer it to someone else so deadlines wouldn’t be missed and clients wouldn’t fire us. I pushed back saying I was told it would be ready today at the latest and that I got a car rental up until the day they told me it would be ready. He put me on hold and then came back to tell me that they were going to get the owner to come in and work on it so hopefully it would be done by Saturday but he would call me and let me know. I extended my rental until Saturday. I never received a call. So it was basically him telling me a flat out lie so I would get off the phone. The owner never worked on it. I was never called. I had to call yesterday (7/1) to get up update. He said they started working on it that morning and should be done later that day or early the next day. At this point I didn’t believe a word coming out of his mouth. I told him one of the main reasons I came here instead of the dealership is because they are way more expensive. But with the need to keep extending my rental daily, the cost pretty much is the same but I innovative Auto Solutions caused me more stress. He finally called with an update. The first one since they did the diagnostic test. It wouldn’t be ready that day (yesterday), but will be ready today. I got a call this morning it was ready. This is my review of their customer service. I’m hoping the work done on my was is good. Don’t worry, I’ll let you after about a week with it. I’ll post another review. I’m hoping it’s a 5-star. We shall see. Long story short: they suck at keeping commitments, they suck at communicating (I would have been so much calmer had my expectations been met or at least adjusted as needed), and they suck for parking my car while the guy was on vacation (so thankful he only took like two days). II had to call when they went past the timing they gave me. If they would have told me from the beginning that they are really busy and have someone going on vacation so it will be a bit of a delay then I could have decided to keep it there or take it elsewhere. This was shameful.

Wagner

★★★★★

a year ago

I took my Lincoln to Innovative Auto Solutions after noticing a front-end bushing had gone out. They gave me an honest and thorough assessment of the issue. Turns out, I had that same control arm and bushing replaced back in January by another shop—who charged me nearly double what Innovative quoted for the repair. Instead of just taking my money, they let me know that the previous repair should still be under warranty and suggested I check with the original shop. I truly appreciate their honesty and integrity. Despite their busy schedule, they took the time to diagnose the problem without pushing unnecessary repairs. From now on, Innovative Auto Solutions will be my go-to for any vehicle issues. They’re not only more affordable than the other shop, but they’re also straightforward and no-nonsense. Highly recommend!

Tiffany Aragon

★★★★★

Edited 4 months ago

Great service, vehicle is running very well. Always keeping you informed. Took a little time, but rather have service done right!

Erika Padilla

★★★★★

2 months ago

Professional, kind, knowledgeable, trustworthy, excellent team ! They've got my business and recommend everyone else to use innovative auto solutions.

Sherri Haynie

★★★★★

4 months ago

The controller on my air conditioner/heater was sticking on high. The guys were able to order the part and replace it under warranty. They're always awesome here.

John Cunningham

★★★★★

4 months ago

Great place to do business this was my second visit…. The mechanics and front desk folks are super professional, knowledgeable, and personable! Highly recommend. Thank you!

Karen Meoni

★★★★★

3 months ago

Innovative Auto Solution got us in right away when other places were weeks out. Their quote was more reasonable, and they finished when they said they would. We will call them first if we ever need help with our cars.

Andrew Schenkel

★★★★★

8 months ago

Thank you for the "Fast" accurate repairs. Great customer service. Clean and comfortable atmosphere. I will be back for any further service or repairs. My van is back to being a great, reliable daily driver.

K T

★★★★★

Edited a month ago

First time customer, I was pleased with the service provided. Staff was friendly, accommodating, the price was better than anywhere else. I will continue to take my car here for all future needs.

Gilbert Juarez

★★★★★

6 months ago

I couldn’t be happier with the service I received! From the moment I dropped off my car, the team was professional, knowledgeable, and honest. They took the time to explain the issue clearly, gave me upfront pricing, and completed the repairs on time. My car now runs smoothly, and I feel confident knowing the job was done right. It’s rare to find a shop that combines excellent technical skill with outstanding customer service, but these folks truly do. I’ll definitely be coming back for any future work and will recommend them to family and friends without hesitation.

Tricia

★★★★★

Edited 5 months ago

Each time I bring my car to Innovative, I receive thoughtful, respectful, informative feedback that concurs with the research I've done on my own, and helps me make my decisions. I've both bought the products I wanted installed on my car, and accepted Innovative stock. Each time, Innovative mechanics installed the products in the time they said they would, while I waited comfortably on their couch. The tv is on, but is silent and can be completely ignored, which makes my visit that much more pleasant. Kindness characterizes the store-wide ethos; each of The People goes above and beyond. Thank you Bo, Manny, Cris and Marisol! I walk away knowing the job has been done well each time I visit, which is incentive for me to return again. See you soon... but not too soon :))

D

★☆☆☆☆

2 months ago

Don't take your vehicle here yes prices are cheaper than some other shops but my time is more important. These people lied and said my vehicle would be finished on a certain day and that day came they didn't have my vehicle ready and they never started on it. The guy at front is a cool dude and needs to work somewhere else he's too good of person to be surrounded by people that just don't care.

Monica Silva

★★★★★

2 months ago

This place was great. I took in my oldie but goodie 89 F250 because it was leaking. They found the leak was coming from 2 places but fixed the one of major concern and gave the other as an option and didn’t try to sell me on an expensive fix for a vehicle I don’t drive very often. Chris was extremely helpful and provided very detailed information about the entire process.

Sophia Tapia

★★★★★

2 months ago

Great customer service! Bo was so helpful and understanding. Reasonable prices, they saved me $500 compared to what the dealership wanted to charge me. I will be going to them from now on!! Thank you Innovative!! Services I got done: installed oil filter housing unit and a switch

U.S. Army Combat Medic

★★★★★

Edited 3 months ago

Took my Mazda CX-5 in to get the brake pads and rotors changed out. They were able to get my car in for an inspection when I walked in, they told me I could actually wait on the front pads if I wanted, and there was no up-sell. I decided to just do all 4 at the same time. The price was extremely fair, and we added on a fluid flush because it was time. Since they offer a military discount, it brought the price down to where I felt like I was getting a very good price given what other shops would charge for the same work. After a few days of driving my car now, I can say I am very satisfied with tbe work, and will be back should I need more work in the future!

David Avalos

★★★★★

2 months ago

I would highly recommend Innovative Auto for any and all your vehicle maintenance and repairs. Cris was very informative throughout the whole process of my repairs. He kept me informed on everything that was being done and any extras that were needed. Bo was also helpful throughout the process. These gentleman are very friendly, courteous and helpful. Explained everything in great detail so I could understand exactly what was needed in my vehicle. Thank You both very much for everything you did.