Integrity 1st Automotive

Jay

★★★★★

2 months ago

Integrity 1st has become my go to mechanic. They are quick, honest, and thorough and pricing is very fair. I will definitely be back whenever my car needs work done!

Tamara M

★★★★★

2 months ago

I absolutely love Integrity 1st auto. It’s a convenient location with very nice and knowledgeable staff. The waiting room is so cozy I never mind waiting for my vehicle to get serviced. I would recommend them to anyone needing their car worked on.

Ehab Abdeldayem

★★★★★

2 months ago

My all-time favorite shop. I work five days a week and can’t make it in during normal business hours, so I called and explained my situation. They went above and beyond—picked my car up from my house, completed the service, and returned it when they were finished. If I could give 10 stars, I would. It’s always a pleasure working with Don and the rest of the crew. They are professional, extremely convenient for busy working families, and most importantly, honest. “Integrity first” truly isn’t just a slogan for them—it’s how they operate.

Linda Swann

★★★★★

3 months ago

I went in to have my air conditioner looked at and the price quoted was so high I left to go somewhere else. The new manager Dan had overheard some of the conversation and came out after me. We talked and I told him what happened that it was to much money. Well he corrected the worker and said that it wasn't that much and told me what they would do to check it out. It was a much much better price so I stayed. They worked on it and said if it lost freon again to bring it back and they then could find the leak as they put dye in it. When I went to pay they said that would be no charge as we had been a good customer and didn't want to loose us. We had used them for repairs for years before. I was very thankful and happy and will continue to go there for car work and will continue to refer them to others. Linda Swann

Brendan Keefer

★★★★★

2 months ago

Had a great experience here! I had a major repair needed on my 2011 Odyssey and called around to get a few different quotes. Integrity 1st stood out for their reasonable price and warranty. Communication throughout the process was great and the car is running well! Will definitely be coming back here in the future.

Kelly Burch

★★★★★

2 months ago

Integrity First in Sachse truly went above and beyond with our service. I’m so used to being taken advantage of, overcharged, or sold services I don’t actually need—but this experience was completely different. They genuinely live up to their name and showed true integrity every step of the way. They even went the extra mile to help look into tires my car will eventually need, without any pressure at all. We will absolutely be back, and I will confidently refer others to them. Don the manager even followed up the next day and wished us a safe trip! Highly recommend 110 %!!

Luke Allen

★★★★★

3 months ago

I had a great experience at this auto shop. The staff was friendly, honest, and straightforward from the moment I walked in. They took the time to explain what was going on with my car without any pressure or upselling, and the pricing was very affordable! The repair was done quickly, and the difference in smooth, quiet, and reliable again. I also appreciated how clean and organized the shop was; it really shows the pride they take in their work.

Giana Alcocer

★★★★★

a month ago

Tyler at Integrity 1st car pros was so nice and professional to work with. It was my first time bringing my car here and it was a great experience working with them. I didn’t feel like I was being ripped off or being lied to as most mechanic shops you kind of feel like. They provided excellent customer service and i’d absolutely recommend!

Caden Grammer

★★★★★

3 months ago

Integrity First Auto truly lives up to its name! From the moment I walked in, the staff was friendly, professional, and genuinely focused on helping me instead of trying to upsell or pressure me. They took the time to explain everything clearly, answered all my questions, and made sure I felt confident about the work being done. The service was fast, honest, and reasonably priced, which is hard to find these days. My vehicle was ready when promised, and the quality of work was excellent. It’s clear they care about their customers and take pride in what they do. If you’re looking for a trustworthy auto shop that treats you with respect and delivers great results, I highly recommend Integrity First Auto. I’ll definitely be coming back and referring friends and family!

Kelly Jé TV

★★★★★

2 months ago

Where do I begin when it comes to Integrity 1st Car Pros??? The name itself is what speaks volumes alone. Integrity….. it is felt and seen from start to finish. I called and spoke to Tyler and when I say customer service was and has been top tier I mean just that. In a world where customer service no longer has true meaning Tyler exceeded it above all. He was able to provide me with all service details, quotes and more. I came back in and was able to get my car worked on in a timely manner and even gave a few referrals to family and friends because when you get great customer service for your car everyone who has a car needs to run to that place. Because of such great service I became interested in becoming a member. Tyler explained and broke everything down to me and I immediately had to sign up because why not! The discounts are amazing! I know this will not be my last time coming here! Yall gained a new client, friend and more with me! Integrity 1st Car Pros in Sasche is the place to be! Be sure to ask for Tyler!

Blaine Morton

★★★☆☆

a month ago

I've never been compelled to write a review about any business until this. If the team at the shop were not so nice this would be significantly lower. Please be very very careful if you decide to get your brakes changed at this shop. I got mine replaced a few months ago, but they still squeak often enough that it absolutely drives me up a wall. They said they checked it and weren't able to find any issues, but I can still hear them squeal. The team itself are very nice people and I believe they're trying to help, so just be careful if you decide you need new brakes.

Darman (Darman80)

★★★★★

2 months ago

Don, Justin and Tyler were all great! They charged me a fair price and the work was done quickly. They are all very friendly which makes the entire experience awesome! I checked numerous shops and Don gave me the best price of 6 different local shops. I also received a first time customer discount which was nice! I highly recommend them!

Destiny Vasquez

★★★★★

a month ago

I’m very impressed with the service I received. I came in to get my brakes checked, and Don—the guy upfront—took great care of everything with almost no wait time. He was honest, explained what needed to be done, and didn’t try to upsell anything unnecessary. My car feels great now, and I truly appreciate the fast, reliable service. I would definitely recommend this shop to anyone

NamaSama

★★★★★

3 months ago

Great group of guys that make sure you're taken care of whether your concern is big or small. Had an issue with my tires and they were quick to correct it. Will always come here to get my tires serviced.

Savannah Meler

★★★★★

2 months ago

Everyone was incredibly kind and professional. The manager, Don, provided excellent customer service from start to finish—communication was consistent, clear, and reassuring throughout the process. They took the time to properly address an oil leak on my vehicle and made sure everything was handled correctly before returning it to me. Overall, it was just a really good experience. I felt respected, informed, and well taken care of, which honestly goes a long way. I was extremely happy with the service and would absolutely recommend Integrity 1st Car Pros to friends and family.

Mia

★★★★★

2 months ago

I can truly say I now understand why “Integrity” is in the name, because that’s exactly what Integrity 1st Car Pros lives by. From start to finish, my experience was nothing short of amazing. I first spoke with Tyler on the phone, & he was incredibly kind, professional, & reassuring. He answered my questions & made me feel confident about bringing my vehicle in. When I arrived at the shop, Don helped me, & I honestly cannot say enough great things about him. Don took such wonderful care of me & my vehicle. He was patient, honest, & extremely knowledgeable. He took the time to explain everything, answered all of my questions, & made sure I fully understood what was going on. It was so refreshing to take my vehicle somewhere & feel complete trust that it was being taken care of with honesty, transparency, & genuine care. 10/10 recommended!

T & A Bhuiyan

★★★★★

2 months ago

If you’re having car trouble and you come to this place then look no further. Just do it. Talk to Don the manager—he is a good guy and he will take care of you. It’s so hard to find a good car mechanic shop and I found three people in this shop that I interacted with and are awesome!! I will not take my car to any other place. I used to take my car to the dealership. Every single service was done at the dealership but now I’ll come to this shop and hand it to Don, Justin my mechanic and Tyler the service consultant. Tyler called me every few hours to give me updates and I am very appreciative of it. I waited a few weeks to post this review to make sure my car has no issues and I am pleased to say I have no issues. I had a laundry list of things that they did and the pricing was fair and transparent.