Jory Sappington

I had the absolute worst experience with JB Automotive. My car broke down in billings and with AAA towing, it was one of the few options to drop my car off at. They kept it for four months— Every time i called to get a time estimate, i was told they would find out and get back to me-which they never would. It was four months with zero communication. I was then told it would be done and I had to request the day off of work to be able to get to billings and the day before, i was notified it wouldn’t be done and they would contact me about a different date. the date it was done, i was not told but instead, only sent the invoice. When I finally got it back, the interior light fuse was blown- the lightbulbs were missing, and they lost the interior light lenses entirely. As if that wasn’t bad enough, they had the audacity to inform me no one knows where or why they were removed and denied fault. They also removed my steering wheel cover for no apparent reason, threw it on the floor and never put it back. They also felt the need to empty both of my sun visors, shoving it all in my glove box-including funeral programs and personal/important notes which are now tattered. Another item in my visor was a $20 bill my boyfriend had written our names on is now missing. I’m honestly speechless. I would never trust these people with my car again. I feel overwhelmingly taken advantage of and they are completely unapologetic. They clearly don’t respect their customers or their property. Do yourself a favor and avoid this place at all costs.
★☆☆☆☆ 2 weeks ago

Udip

I recently had the opportunity to visit J B Automotive in Billings, MT, for urgent car repairs while traveling from out of state. The situation was critical as I was dealing with a broken wheel, which is no minor issue. I chose J B Automotive based on their reputation and was not disappointed. The staff at J B Automotive were professional and efficient, handling my emergency with the utmost urgency and care. Despite the stress of being far from home with a significant mechanical issue, their team ensured that my vehicle was attended to promptly and with great expertise. I appreciate their commitment to service, especially when it mattered most. Highly recommend J B Automotive for anyone needing reliable car service, particularly in times of need.
★★★★★ 4 months ago

Haley Kelley

Went here off a recommendation from the tow company that helped me, the Staff was friendly and helpful and they have an awesome waiting area with couches and board games BUT they WAY overcharged us. Called around to a bunch of other shops in the area after I got back home and the highest quote, parts and labor, was OVER $200 LESS than what we were charged here. They made it sound like they were staying after hours and all that just to help us so we wouldn’t be stranded in billings but we were done and out of there before the closing time listed on google. Won’t go back.
★☆☆☆☆ 11 months ago

Penny Erhart

AAA recommended, but can’t figure out why. Had to re-tow my car to a place that can actually call me when they say they’re going to. This worthless shop took two days and never called me or even took a two second glance at my car. Even the tow truck driver said they were unnecessarily rude to him. Don’t waste your time or money.
★☆☆☆☆ 11 months ago

Nikki Drury

I recently was passing through Montana when my front wheel came off at 2 in the morning. The tow truck driver “Doug” recommended JB Automotive for my repairs. He actually called the owner at 2 am and they answered their phone. The next morning they were on my truck and got me back on the road by 4 pm. Awesome people,awesome service 100% recommend. Thank you very much!
★★★★★ a year ago

Kg3003

These guys are amazing I got home from a trip yesterday my car wouldn’t start had it towed there late last night and they were done with it by 11 today without even having to schedule an appointment! Fair pricing and friendly service!!
★★★★★ a year ago

Eileen McDonagh

We were on our way home to Chicago after a long road trip. Our car started overheating and leaking fuel. We tried three other places before calling JBs. They squeezed us in at 3:00 on a Friday. Really nice folks with a super sweet dog as well greeting us at the door. We went to dinner and two hours later we were back on the road. Super grateful for their help.
★★★★★ 2 years ago

Meghan Searcy

We have been going here for years. We totally trust them. Always honest and professional.
★★★★★ 3 years ago

Jonathan Barraza

Super helpful. Great kind people work here. Speedy repairs that hold up
★★★★★ 3 years ago

Cynthia Barraza

When picking up my husband from work, the front brakes gave out and we thought we would be stranded as most automotive businesses were already closed. By luck we found this place and slowly drove there. Although they were about to close, they took the time to quickly diagnose the issue on our F150. They wouldn’t be able to fix it until the next day, so they went above and beyond and booked us a rental and Kayli even took us to pick up the rental. They fixed our truck the next day at a very affordable price. Great service all around by good folks!
★★★★★ 3 years ago

Ozzy life

called about leak from my car, said they would look at asked if it would cost anything they said no, got my car back they charged 110$ for looking at it
★☆☆☆☆ 4 years ago

charlie elliott

Many thanks to John, Kaylee, the mechanics, and staff at JB Automotive. I was stranded with a broke transmission and drivr-shaft. They all went above and beyond to insure a safe trip home for me. Fair price and great work. Awesome and professional people. Tha ks again.
★★★★★ 4 years ago

C Morrison

Broke down 20 miles outside Billings. Everyone put forth great effort to get me back on the road. Fast, friendly and reasonably. I was so thankful for this company and the staff. What a great group of people. I highly recommend.
★★★★★ 4 years ago

Carson Root

Awesome and very friendly staff! Very knowledgeable and helpful. Would definitely recommend bringing your vehicle in to JB if you need any work done.
★★★★★ 5 years ago

Tyler Cross

★★★★★ 5 years ago