J & M Auto Service - 41st St

John Samis

★★★★★

a year ago

Excellent customer service! From the moment I walked in the door, I was greeted, and they were eager to help. The newly remodeled - new location looks incredible! The waiting area is comfortable and exceptionally clean. The advisor was great, and Jake (technician) was ready for my truck and had me in and out efficiently. I will be back for my next service and highly recommend. Great job to the J&M team!

William bauer

★★★★★

2 months ago

Amazing customer service. Alex was phenomenal and very understanding, definitely earned returned business.

Aftan Koopmans

★★★★★

2 months ago

Great same day service! Kept us informed in a timely manor and great customer service. Made the day a lot less stressful!

Rockwell Tornow

★★★★★

11 months ago

Had some issues with my Jeep Cherokee so I brought it into J&M. I was leaving town for the weekend and they still made sure to call and update me on everything they found and got my approval on every charge! Zero suprise charges and very fairly priced for the quality work they do. 10/10 would recommend!

Erica Nordling

★☆☆☆☆

6 years ago

This place is a joke. If you want your vehicle in worse condition bring it here! My vehicle was in and out of this shop for past 4 months and I have had nothing but issues after issues with my vehicle. They are very unprofessional and leave dirty work rags under your hook. Dont place parts in correct area and zip tie them under your hood. After returning my vehicle in worse condition this last time and telling me to continue to drive it I parked it. Made a new appointment at a different shop they got it in and called to inform me it was a mess. They had Transmission control module in wrong spot and zip tied, as well as pins bent, and wires messed up. They were nice enough to let me know that it's so bad now it needs to hit a transmission shop. Here are the pictures of the messes this screwed up place left me. STAY AWAY!!!!

Rayechael Ford

★★★★★

10 months ago

I took my car in thinking I had one problem, it turned out that I had multiple, one of which being a blown head gasket. The time they had my car and the price I paid for the repair was fairly reasonable. The next day I had to take my car in again due to my coils needing to be replaced, and they repaired it without cost and within an hour, even though they had a very busy schedule that day. The customer service was fantastic, and they were so helpful in every step of the way. I called them every few days to get updates on my car and not once did I feel as though I was being a burden. Thank you J&M. You made this process so easy and manageable!

Flois Martinez

★★★★★

8 months ago

I use them for my vehicle services and would recommend them to anyone. They are very attentive and friendly and answer all my questions about any service I may need. They also provide me with rides to and from work when I need a ride and their drop off and pick up services are outstanding and timely. Thank you for your great service to my Discovery Sport! I also appreciate the service personnel all around.

JJ Hufford

★★★★★

Edited a year ago

Took my truck in to figure out what was wrong with it. Sioux falls ford said it needed a new motor but wouldn't work with me on payments, j&m auto helped me out with finding company's to help out with the money and even let me make the final remainder payments to them. I now have my truck back and she runs better than ever. I will be going back to j&m for any and all work on my truck. You guys are the absolute best. And a very big shot out to Joe, greatest example of customer service I've ever seen.

I Me

★★★★★

4 months ago

Amazing service! I love that they update you every step of the way and notify you for the next step so you are aware. Mine was a walk-in service and they took me in right away. Clean waiting areas and very accomplished. Will definitely keep this place as my go to for my car needs!

Shelly Eaglehorse

★★★★★

a month ago

I had a fantastic experience at J& Ms auto shop I was impressed with the friendly staff/atmosphere my car is running so much better, Thank you for detecting the cracked oil pan and thank you so much for the warranty! I will definitely be back this is my new go to auto shop.

Brian P

★★★★★

3 months ago

These guys are legit; always warm and friendly on the phone. They keep their appointment times and they don’t run behind. They’ve made it happen for both of my vehicle vehicles when I couldn’t get them into the dealership which it seems like every time I need a dealership for oil changes or routine things I just can’t get them in J & M makes it happen! I’m pretty particular about customer service and testing a businesses acumen and I have to save these guys deliver hands-down time after time

Tateum Moss

★★★★★

2 months ago

Whether it’s the J&M in Tea or now after my first visit to the location on 41st they are AWESOME. The waiting rooms and amenities while you wait are perfect and the customer service is top notch. I was kinda sad I didn’t get my treat on the seat this time, but that’s ok. Keep up the good work

Becky Mamboleo

★★★★★

3 months ago

I feel confident in the advice and work J&M provides. Not all auto shops are run the same and it's important to be able to trust the person you're working with. Also love their courtesy service!! Makes things so much easier!

William B

★☆☆☆☆

a month ago

So the service is good, they'll promptly repair your vehicle. I'm sure they do it properly, as well. However, they're overcharging by hundreds of dollars for repairs. They don't adequately itemize your receipt either, so it's impossible to tell what factors into that inflated price. I've used them a couple times, but they're really not worth your time or money. It's cheaper to tow your vehicle from their parking lot to a mechanic shop that respects their customers more.

xavier bailey

★★★★★

a year ago

Me and my wife both use j&m Auto service for our cars and we are very pleased. We have had great experiences every time going there with the great staff and I'd like to give a shout out to the mechanics. Those guys work even though they're behind the scenes and don't get seen by the customers. They are much appreciated and thank you for Joe for being with me every step of the way throughout the process of my car getting serviced.

Jaden Miller

★★★★★

3 months ago

I’m so impressed with my first experience here. As someone who works in marketing and customer experience, I think J&M nailed it. I got a direct mail piece from them with a clear incentive, and their customer experience during my appointment was fantastic. The team was friendly, dressed nicely and professionally, and seemed to enjoy their job. I especially appreciate the list of potential issues in my vehicle that they sent home with me. They provide a rank for concerns with cost estimates so I know what’s priority and what to plan for. This is such a great way to build trust and transparency because so many shops try to sell you on repairs right away and it’s hard to know if you really need them or not. Then, they left a small gift in my car with a thank you note and QR code to leave a review. From first touchpoint to the thoughtful review ask, this place knows how to gain a customer! I will definitely be back.

Joshua Gratton

★★★★★

3 weeks ago

Great service!! We take all of our vehicles for work here and they do a great job! I was in a pinch with a flat tire on my trailer... I had a spare but didn't have the best tools to change the tire on my own and they fit me in at the end of the day to get me back on the road. Highly recommend!