Jack Gardner's 10 Minute Oil

Brooke Baldridge

★★★★☆

Edited 4 months ago

My husband and I have been going here for over a decade without any complaints until this week. We got our oil changed and then noticed the oil was leaking. We went back and they said they fixed the plug, but it was leaking again this morning. Now they are saying it is our problem. DO NOT GO HERE Update* The owner checked our car again and was able to determine that the oil change was not cleaned up properly afterwards. He cleaned everything and the car is no longer leaking oil.

Shawn Lanclos

★☆☆☆☆

4 months ago

Make sure to have brand new tires before you get a vehicle inspection. I've been getting my vehicle inspected over here for years. Never had a problem before Never will come back to this place. He needs a change of employees. They are rude. They don't care about you.

Brian Huval

★☆☆☆☆

5 months ago

If I can give no stars I would. Manager is rude, these employees dont care about someone personally belongings and hanging all over your vehicle while your oil is being changed out. They dont have cameras in the place to view anything if something happens to you vehicle. When you bring up something to your attention the Manager wants to get hostile with the customer vs seening their point of view. Also never attempted to even look at the damage your reporting from where people are all over your vehicle. Poor customer service never will I recommend them nor use this place again. Straight garbage.

Patricia Gerard

★★☆☆☆

Edited 5 months ago

Had my oil changed here then had to bring it to a different mechanic because it was acting funny. Come to find out the wrong oil was put in. Luckily it wasn't in long and no real damage was done. I've been coming here for years and the service is great and fast. But that could have been a way. Worse problem.

Leo Udeji

★★★★★

6 months ago

I did my vehicle inspection here yesterday, and it indeed took less than 10mins. I was very impressed. I almost didn't go here due to some bad reviews. I am glad that I went.

Canaan Romero

★☆☆☆☆

a month ago

Awful service put the wrong oil in my 2024 Ram 3500. My truck is still in warranty at this time but they having to replace a rocker arm and a push rod. They do this to company vehicle and that don’t give a crap. Terrible

phoebe mouton

★★★★★

9 months ago

If you are a Lafayette local and this isn’t your family’s oil change spot… What are you doing? Their prices are unbeatable. Their customer service is top notch, and you can be in and out of there in five minutes sometimes. These other quick oil change places are screwing us! Thanks jack gardeners !

Alex Habbit

★★★★★

9 months ago

I've been going to Jack Gardner's ever since I started driving 30+ years ago. I have always had a wonderful experience. Super fast and friendly. Recently I did have a small issue. Once the issue was brought to management's attention they promptly remedied the situation without any hassle.

Josiah Bilke

★☆☆☆☆

3 years ago

As of a week ago today, I came here to get an oil change and the mechanic broke my window! None of my windows roll down, and I tried to tell him that before he started to roll down my driver side window, everything just happened too fast and he opened my door and stuck his hand in before I could finish my sentence. Once he did that I had a feeling it was cracked. He proceeded to tell me he could put my window back in place, even though he did my window had a huge spider web crack from it falling inside the door. I asked him if a manager could handle this but then he told me there was nothing they could do and that I needed to “fix it when I got home”. I was so angry I left because I wasn’t getting anywhere with this guy, so I called them back as soon as I got home and asked to speak to the manager. I spoke to someone who sounded concerned about the situation but has yet to do anything to redeem his company and the stress they’ve put me through. He told me he would return my call and to no avail, I’ve heard nothing. I’ve been calling them back consistently since this happened, and like I said still nothing. I DO NOT RECOMMEND THIS PLACE. I guess now I have to handle this situation a different way.

Chuck Doucet

★★★★★

6 years ago

We have been using Jack Gardner’s for years for all of our personal and fleet vehicles. Conveniently located, reliable, friendly people and super fast service. Highly recommended!

Dana Saucier

★☆☆☆☆

2 years ago

They forgot to put oil in my car (2021 chevrolet traverse, less than 20k miles) and played it off as if it was a bad filter. As I was getting into my car, the dash said “low oil pressure, add oil” and it sounded like an idling 18 wheeler. When I brought it to the techs attention, he immediately freaked out and said to himself, but out loud, “oh my god did I not put oil in it!?”. The owner Michael Gardner sprinted to my car, threw it in drive and drove it back around to the bay. There was a small puddle of fresh (but old) oil on the concrete right under where my car was idling. When he got out of my car, he never said a word, like it was a daily occurrence at this place. I walked back in the waiting room. When it was ready (for the second time), I walked out and told Michael they obviously forgot to put oil in my car, he said “oh no, it was a bad oil filter, there was two gaskets on it and it was causing air to get in” - I asked him to document that he drove my car with no oil in it. He wrote down some chicken scratch. I said that wasn’t good enough, and I asked him again to document that he drove my car with no oil in it. He continued to blame it on the filter / gasket. As he was pecking away at his keyboard to give me a paper saying what happened, the tech yells out “I’m so sorry” several times. Why would he apologize so profusely if it was just a bad filter!? I said “did you just forget to put oil in it?” And as he was going to answer, the owner cut him off and repeated the same story about the filter. I told him that I’m not an idiot, and that small amount of oil on the ground wouldn’t cause low oil pressure or the knocking sound. There was clearly NO OIL IN MY CAR!!! Before submitting this review I asked two other mechanics (one at a local dealership and another that owns his own shop an hour from here) and both said the exact same thing: “if it was the gasket, there would have been way more oil on the ground. They clearly forgot to put oil in it.” Also, the girl working the counter needs to find a new job cause she is about a friendly as a box of rocks. Walking around in her slipper shoes with her bad attitude is extremely unprofessional. But when the owner can care less about his customers, I can only assume he can care less about who he has taking care of his customers (or lack there of). I did get a refund after asking for one, although I shouldn’t have had to ask.

Nick Richert

★★★★★

Edited 8 months ago

As far as quick oil change places go, Jack Gardner's is far superior to Take 5! They also are quick with state inspections.

Jeremy Dobler

★★★★★

a month ago

Came highly recommended, and agreed service was quick.

Cari Theriot

★★★★★

9 months ago

I’ve been using Gardners 10 minute oil change for almost 20 years! always great friendly professional service.

Sharon Catalon

★☆☆☆☆

2 years ago

Sent my son to have an oil change here. Have been coming here for years. Got home several hours later there's an oil leak. Called to say that he was on his way please stay. He has a Dr appointment in New Orleans in 3 hours for his 10th surgery. No help nor sympathy...I will not be coming back to this place based on this one experience....1 terrible experience supercedes all others. Spoke to the owner himself no apology.Did not feel valued. I will take my business elsewhere

Kris Charpentier

★★★★★

a year ago

Excellent customer service. They take care of your vehicle in a fast efficient manner without cutting corners. My first time there they immediately went above and beyond. This week be my place from now on.

hella plants

★★★★★

2 years ago

Always fast, kind and courteous, and priced very fairly. Was quoted $170 in opelousas for synthetic blend in my F-150, and Gardners got it done for $77. I barely had time to go inside and sit down to scroll Facebook before they were finished. They also did my vehicle inspection, and check tire pressure if I have a light on. Good people!