Jesse Britts Automotive

David Keyston

★★★★★

6 months ago

I’ve been here many times and have had SUPERIOR service at a very fair, even amazing, price. Today, just an oil change at the most readable place in town. Look at my other reviews here for Jesse, as there is one where they stood by their complete integrity and saved me well over $300. I’m a customer for life.

Mason Carpenter

★★★★★

7 months ago

I can’t say enough good things about Jesse Britt’s Automotive! From start to finish, they went above and beyond to help me. Not only did they work with me on the pricing, but they also made sure my F-150 was running perfectly before I left. You can tell they truly care about their customers and take pride in their work. The entire team is knowledgeable, respectful, and incredibly professional. They treated me with kindness and made me feel valued every step of the way, no matter the situation. It’s rare these days to find a shop that’s this honest and dedicated to doing the job right the first time. If you want a mechanic you can trust and a team that will go out of their way to make sure your vehicle is safe and reliable, I highly recommend Jesse Britt’s Automotive. They’ve definitely earned my business for life!

phil BetterMan

★★★★★

3 months ago

I got a standard oil change. The Reps at the front desk were very friendly and helpful. As I waited for my vehicle, I observed some true hospitality and heard some great, informative conversations and recommendations with every customer that came in. It was easy to see they believe in excellent customer service!!

Jonathan Brooks

★☆☆☆☆

a month ago

Took my car back almost 10 times to get a/c fixed and they kept patching up my system telling me problem after problem. Spent 4200 and problem still not fixed. Now, it don’t seem like it should be hard to figure out a a/c system 4 components make the system and that’s the compressor, condenser, evaporator and metering device (expansion valve) they didn’t get back with BBB. Then yesterday brought my car back again because I’m still under warranty and was told that they don’t have to fix my car because i reported them to BBB. Im trying to figure out why they couldn’t explain why my car still ain’t fixed. Who would give up 4200 under warranty and let a bootlegged crooked company take their money without legally fighting for what’s right. There is no excuse for the company to be mad at a customer for spending this type of money and having to ride around sweating in hot weather. Horrible company very disappointed

T R

★★★★★

a year ago

Got my oil changed here. I brought my own oil and filter and they gave me a GREAT price to drain and fill my oil and replace my filter. They squeezed me in when they were booked solid because I was about to go on a road trip. Great service! Trustworthy! very friendly workers and a more than welcoming atmosphere.

ck76711

★★★★★

Edited 10 months ago

Was pulling my trailer and lost brakes. Last minute before the holiday weekend, and they got me in to diagnose the issue. New brake booster, and master cylinder replaced without a hitch quickly.. Same Day Service! Love this place great techs, and friendly honest service. Best in Town you will not be disappointed!

Ethan Carpenter

★★★★★

4 months ago

This is THE place to get honest, reliable, and considerate service done by certified technicians. The professional employees are passionate about what they do, and it shows in their quality of service. Jesse Britts Automotive was able to correct the previous neglect by the local Kia dealership. Their precise diagnosis was fast, honest, and accurate. They even saved me money because the tech knew how to fix the alignment issue without needing special hardware installed. I'm thankful there's still honest, reliable, and professional mechanics in town. A+ would recommend!!!

Elijah Meeks

★★★★★

3 months ago

AMAZING customer service. Very knowledgeable men. They even have a shuttle to help customers get back home after dropping off their car. Sometimes mechanic shops are intimidating and rude but Chris in the front had a welcoming smile and I felt heard and cared about as a customer about my vehicle. Even though I waited to long for an oil change because of my schedule, he still was very respectful and nice about informing me and not embarrassing me. 10/10 across the board !

Macy Clayton

★★★★★

a month ago

I needed a transmission fluid exchange, and they had the most competitive price! Excellent customer service, and expectation management. It’s a longer service, and I appreciated how they communicated that to me beforehand. Very friendly!

Ralph Badtram

★☆☆☆☆

a month ago

A one star is the lowest rating I can give. Took my truck in because the dealer could not get to it quickly. I told them it was running rough again, both other times code showed misfire on cylinder 7, dealer thought it was a fuel injector. They stated they can fail on and off as they go bad. Jesse Britts came back and said it was a bad ignition coil for cylinder 7. They changed that and all 16 plugs (why not just 2?). I picked up the truck , $1,350. A few days later the problem returned. Called them and they said sometimes you have to change parts till you find out what the problem is. I asked for the manager or owner, was told he was not in but would call me back, never heard from anyone. Took it to the dealer, they changed the fuel injector on cylinder 7 and it runs great.

Enrique Sanchez

★★★★★

4 months ago

First time customer with Jesse Britt’s. Overall great experience and friendly. Came in for a wheel alignment. Was advised first come first serve so depending on what you need and how early you want to be in and out versus having to wait. They had a special for $54.99 for the alignment, tire rotation and visual brake inspection. Much better deal than I had with Firestone. Would recommend as my grandmother has also been using them for quite some time.

Rhonda Elle

★★★★★

3 months ago

I had an oil leak. They gave me a quote. The job ended up being way more labor than they anticipated but they honored the original quote anyway. I essentially got $175 worth of service..no charge. Highly recommend! They definitely earned my future oil change business as well as any future repairs on my car.

Mark Vinette

★★★★★

a month ago

Well looked after. I would highly recommend I brought my car from Canada. The GM dealer in Canada said they did alignment twice and the car pulled right for 2000 miles. Jesse’s identified the issues the dealer missed fixed them and now things are good again

Mike F

★★★★★

5 months ago

I came across them at the last minute. They are a remarkable team and the staff is extremely cordial. They promptly accommodated me and examined my vehicle. The pricing is also quite competitive, so there is no hidden charges upfront. What you see is what you get.

Grace Casper

★★★★★

2 months ago

I love this place! I trust them 100%!! They are so honest and kind and walk you through everything. Also they have a shuttle so if you drop off your car you have a ride home! They fixed an electrical issue in my car within the day. It was amazing! If you don’t know where to go in Waco, come to Jesse Britt’s!

mike “1n5an1ty” fuentes

★★★★★

5 months ago

Place is amazing really great customer service. Told me straight up what problems I was having and what total payment was . Would definitely go check them out if your having issues with your car or truck. Will get you in and out same day

Josiah Thorne

★★★☆☆

3 months ago

I'm torn on this review because they got me in quickly when I was in a bad spot and needed my car back on the road ASAP, but the work performed was a quickie "good enough" fix and not what I had requested. They got me in quickly and completed the work surprisingly fast (more on this later), and everyone was very courteous. The price was not even outrageous for the work I thought I was getting. The car is, for the moment, running and oil leak free. About a week and a half after my visit I found four bolts sitting in the cowl. I was alarmed since missing bolts in an engine might spell disaster. After investigating further, I found out why there were "missing" bolts: they had not replaced the entire spool valve assembly as I had requested. Rather, the tech had disassembled the new part and replaced the gasket and top half. (Note the second picture where the half with the dipstick tube is darker, aged metal and the top half behind the dipstick is brighter and newer.) While this does address the immediate issue this fix also tends to start leaking sooner rather than later, hence the need to replace the complete unit. Replacing the unit as a whole involves partially disassembling the valvetrain and is quite a bit more involved than swapping the top half. That's how I got the car back so fast, but frankly if I'm paying for something I want it done right, and not just mickey moused to get it out the door faster. I'd rather pay an extra hour or two of labor and not have to think about it again. Also they basically threw away a brand new 200 dollar part in the process, which is just wasteful to me. It really pains me to post this because I thought I'd found a decent shop that I could trust with my cars. Guess I'll keep looking.