Jiffy Lube

Michael Smith

★★☆☆☆

a month ago

Not great experience. Felt like they didnt care that I was having trouble with my hood latch plus unprofessional

Kenya McCarter

★★★★☆

4 months ago

Cool people. Very helpful. Know what you may want or need done beforehand. Car stuff can be expensive, and they have to make living. They may ask to upsell you on an air filter, fluid, etc, but otherwise good service.

Shauntia Woodall

★★★★★

a month ago

The mannerisms of the team members was very respectful. The service was quick and efficient and the waiting area was clean and comfortable. I will visit this location again.

Artem Fomenko

★☆☆☆☆

2 months ago

During the service, the technicians damaged my car and never told me about it🤬 They stripped the heads of both skid plate bolts and didn’t inform me at all! After I discovered the issue myself, I returned to the shop, but the staff did nothing to fix it and even lied, claiming the knocking noise was caused by rocks stuck in the skid plate. The manager is completely unreachable and refuses to respond. Drilling out just one bolt now costs $300. It’s absolutely shameful for both management and employees to create a problem for a customer and then take zero responsibility for it. Terrible service! Completely unprofessional!

L Fountain

★★★★★

4 months ago

Jiffy Lube on Western is my go-to location! Luis is absolutely amazing — he’s honest, knowledgeable, and only recommends what’s truly needed. I really appreciate his professionalism and the trustworthy service every time I visit.

kareem stevenson

★★★★★

2 months ago

My experience at the jiffy lube located on western was by far one of my best Customer service was top tier . Very respectful and helpful Car running like a champ and all my dash lights are gone thank u to that team

Y

★★★★★

2 months ago

I absolutely like this place. The manager here is incredibly cool. He’s very friendly and always willing to assist with any questions or concerns you may have.

Daniel Banuelos

★★★☆☆

5 months ago

I love going to this location. Great group of guys that do good work. The battery that was recommended to me cost $350. Plus installation and battery terminals. The total was $450 and change. This seemed ridiculous to me but I was in a precarious situation and didn’t have time to weight my options. I’d greatly appreciate some kind of explanation and coupon because that is double what most batteries go for

Crystal Marie

★★★★★

5 months ago

Great team at this location. Every one of the crew were friendly and helpful. , making sure I got the best deal possible when I noted how strained my budget was. I’ll definitely come back for my oil changes and maintenance in the future.

MT

★★★★★

a month ago

The team went above and beyond to help me resolve some issues I had with my car. I only came in for an oil change, but they addressed other issues without charge. They’re awesome!

Анастасия Фоменко

★☆☆☆☆

Edited 2 months ago

01/13/2026 UPD: Why do you list a manager’s email if no one ever responds??? This is ridiculous. You don’t even try to help your customers when your own employees create problems. Absolutely terrible service!!!! Avoid this place at all costs. What was supposed to be a simple oil change turned into a complete nightmare. Their technicians destroyed my car by completely rounding off the bolt head that holds the skid plate. Now the bolt cannot be removed at all — there is absolutely nothing left to grip. Because of their incompetence, the only fix is to have another mechanic drill the bolt out of the threads, which costs over $200. So instead of a basic oil change, I’m now looking at $350, wasted time, and unnecessary stress — all thanks to this shop. When I came back to explain the problem they caused, they refused to take responsibility, offered no help, and denied any refund. This is careless, unprofessional, and unacceptable service. They clearly don’t respect customers or their vehicles. I will never return and strongly warn others to stay away. There are plenty of shops out there — don’t risk your car at this one.

kim wilburn

★★★★★

3 months ago

Very good service!! It was just me and my mother in the waiting room then all of the sudden it got very busy. Those service guys work very diligently with moving you in and out. My car needed full service and they work hard to service me. I was told the supervisor service my car! I will make this my home place in serving my vehicle. Thanks Jiffy Lube

Phillip Sanov

★★★★★

4 months ago

The service coordinator was very helpful and directed me to online coupons I could use during the visit. Although they were a little crowded when I drove up, everyone free drives timely service. I will definitely take my cars to this location for oil change and related services.

Michael Kwon

★☆☆☆☆

a month ago

All I wanted was an email of my invoice. I called on two different occasions and they told me they couldn't email it to me and that I needed to come in person to get the invoice. Says it takes "too much time to do it over the phone". Still on hold with them over 30 minutes later and called corporate from another phone. Got the invoice in 4min. I don't understand what's so hard about sending an email. Let's see how long they end up keeping me on hold. Will post a screenshot later to show how long it took for them to get back to me. Edit: Waited 1hr 48min for someone to get to me

Joe H

★☆☆☆☆

3 months ago

SCAM! READ THIS! 1. Quoted $120 for full synthetic oil change for my 2011 Silverado 5.3, charged $140 he said $12 was for an additional quart of oil that my truck required and the rest a handling fee. Then what was the estimate given to me at the door? 2. I asked to see the dipstick when the truck was "finished" he then went to get AT LEAST a quart or more oil, added to the engine oil and then showed me. "He knew exactly how much oil he shorted me"! Don't forget I was already charged $12 for 1 additional quart! 3. During oil change I was informed my antifreeze was low and it would cost 10 additional dollars to top off, of course it was no where near the low line in the reservoir and I declined the extra service! Not a single honest employee in this entire Jiffy Lube when I was there! 4. Showed me a 1 month old air filter and simply asked if I wanted to replace it. So not dishonest enough to advise me to replace it, but also not honest enough to say the air filter looks just fine! I will never go back here!

Anayely Saucedo

★★★★★

3 weeks ago

Awesome service. I love the service at this location. I was in and out today. They made my day just before my work day. Highly recommended.

V

★☆☆☆☆

2 months ago

Came in for a simple oil change and left frustrated. The service felt rushed and unprofessional from the start. Staff tried to upsell unnecessary services without clearly explaining why they were needed, which felt pushy rather than helpful. The waiting time was much longer than promised, even though the location wasn’t busy. Communication was poor — no updates, no transparency, and I had to ask multiple times what was going on with my car. After the service, I noticed things that should have been checked weren’t addressed properly. For a place that specializes in quick and reliable service, this location missed the mark completely. I’ve had better experiences at other Jiffy Lube locations, but this one seriously needs improvement in customer service, honesty, and attention to detail. I won’t be coming back.