About Business
Jim Burke Ford Service is a leading Car Repair specialist serving the Bakersfield, CA, Bakersfield area. They provide a wide variety of solutions, including Auto repair shop, Auto tune up service, Car repair and maintenance service, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 586 verified reviews, their reputation precedes them. As a locally-owned business in Bakersfield, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Bakersfield, CA.
Google Reviews
WolfBlade7
★★★★★
2 months ago
They where respectful and found the problem. They also let me know about other problems they found but since I didn't want it done they just put it on the dignostics list but didn't fix. which is good so when I can I can get those fixed and I kinda know what to get fixed later.
Adrian Giovanetti
★★★★★
6 months ago
Kristin in customer care was most accommodating. Her up beat attitude and willingness to go beyond to take care of our service issue. And I also appreciate Mike, the General manager going out of his way to accommodate our schedule. Reminds me of “old school” service back in the day in a high tech world….Thank you
Ken Bell
★★★★
☆
2 months ago
It was a recall service done on a 2017 Ford Explorer l. We took the car in at the appointment time very knowledgeable took care of the vehicle and delivered it back to us with no problem.
Nick Carlyn
★
☆☆☆☆
Edited 5 months ago
Worst service experience we have ever had. I will never go back to Jim Burk Ford. Elias was rude to me when I was questioning a repair he wanted to do on my car, then my wife went to pick up the vehicle and they tagged on a few hundred dollars to the bill when we where not even explained this charge in the beginning. Gilbert was super rude to my wife when picking up the car and getting questioned about the charge. No thank you from Gilbert to my wife after paying the bill. DO NOT Bring your vehicles here. The best part was of my experience was the mechanic that was super friendly, without Elias or Gilbert with us.
Marilynne Mattos
★★★★
☆
2 months ago
Service was great! Gilbert kept me apprised of situation and my vehicle is back on the road! Thank you! Wasn’t sure how the extended warranty would work be they handled it
Carlene Wiegel
★★★★★
5 months ago
I called a Ford dealership in a different location first. Very disorganized and didn't return my call. THEN I called Jim Burke Ford. Total different experience. My call was fielded immediately with an appointment set up for a mobile service to come to my home! Right on the dot, a very professional, friendly, courteous man appeared and did a full inspection along with the required recall update. I was so impressed I will definitely use Jim Burke Ford in the future for any maintenance on my Explorer. The mobile service that comes to your door is AWESOME! THANK YOU!!
Gino Aragon
★★★
☆☆
6 months ago
My experience at your dealership was a 50-50 split. Had almost 0 customer service. Service call started with a call to your dealership to get a quote for repair. Which took one week. In this week, I had to initiate calls to the dealership multi times. Dropped off vehicle to the dealership, called ahead of time but no response. Got a timeline when truck would be completed but when called to reach out to see if it was completed, no response left multi. As far as the mechanical ability of the technician, excellent work. Work was checked against my technicians in the shop. Kudos to whoever worked on the service truck.
Rick Patton
★★★★★
3 months ago
Ford issued a safety recall notice to update the software for the instrument panel cluster display. It took longer than expected. I appreciate the technician coming to the waiting room and updating me on the repairs. I discovered that he is going to retire next year after 48 years there. I am sure they are going to miss him.
James Ignacio
★★★★★
a month ago
Won't get into detail but there was an issue during my visit but Ralph took care of my car like it was his own. Sometimes things happen, but it's how it's handled that matters and they handled it right. Thank you Ralph and team for the amazing service and for taking care of my car.
Barbara Brown
★★★★★
5 months ago
My car needed a major brake repair done all four rotors plus brake pads, they also did a quick fix on my air-conditioning that was blowing hot air and replaced a part that it needed to be able to toggle between cold and warm air, and they took care of my tires because 19 lug nuts were worn out completely and they worked it in so that They fixed it and if I needed to change my tires, the lug nuts would work so I really appreciate that they did such a great job and took such good care of my car. Although the brakes were expensive, the rotors were rubbing metal to metal and it doesn’t matter where you go when that happens it’s gonna be expensive anywhere you go so I’m really very pleased with the service. They had my car done in Two days because they had to order all the parts and I will definitely be returning for the next item on my list for my car’s maintenance.
Anna Rippy
★★★★
☆
4 months ago
My car had several recalls that I was unaware of. They repaired everything except the backup camera, didn't have the parts and unsure when they would be available. So no back up camera. The other repairs appear to be good. I had to replace my tail pipe and muffler? Appears to be running better
Benjamin Bumgarner
★★★★
☆
3 months ago
The delivery people were amazing to me. But for my service advisor Nuncio, it was a different story. He barely kept me updated forcing me to call and text multiple times to get a response from him. The only reason I give it a 4 stars is because of the delivery people. They helped me so much by picking up and dropping off my car and were able to get me the awnsers I needed. In short, Nuncio was terrible but eveyone else was amazing.
Crispina M
★
☆☆☆☆
Edited 6 months ago
My car had a leak in the compartment for the Air Conditioner. Needed to be replaced with a special tool and needed to be fixed by a specialist. Waited 3 weeks while my service advisor Nuncio continuously told me it would be ready by the end of each week. $3k bill at the end with the single repair and a smog check. The car is worth $4,500. Update: 1 week later the A/C is out again and I have to take it back to be fixed!
Shannon Sheets Boren
★★★★★
9 months ago
Amazing! We were looking for a very specific bronco and not only did they scour the nation for it. They ended up building the exact one we want and had it here in the very specific limited time we needed it. Everyone from the sales department to the service department has been excellent. We are so thrilled with our purchase and can’t be grateful enough to Jim, Burke, Ford and Chad for all their help.
Dudley Baker
★★★
☆☆
a month ago
Took the vehicle in for the surface protectant treatment. Couple of things Ford service needs to communicate with the customer more effectively in regard to what is provided as far as rental or some kind of transportation options. Second customer service is just that serving the customer. Everyone has a job to due, if you are is service you are there to be of service to the customer. Treat others as you want to be treated when you bring your car in for service! Not just another number to check off and leave after your 8 hours is done.
Dan Ellison
★★★★★
a month ago
Staff were very friendly when I called to set up an appointment for an emission recall. The service technician came out to my house on time and my pickup reprogrammed in about 30 minutes. Everyone I interacted with was polite and professional.
Don Cole
★★★★★
2 months ago
Service department did an awesome job. 35,000 mile service and tire rotation. They used a torque wrench on lug nuts and had me come back after 100 miles to recheck. They didn't jam them on with an impact gun that makes it damn near impossible when you are off road and need to change a tire. I highly recommend and will definitely be back in the future. Shout out to Ida, Ashley and the service manager.
Tracy Albert
★★★★★
a month ago
After my hybrid died on the side of the road, the Jim Burke team were accommodating and supportive. They found the issue and helped me find my warranty to have it repaired at no cost. Their customer service was top notch and I highly recommend their service department.
Cornel Diaz
★★★★★
a month ago
I had a great service experience with Jim Burke Ford when I brought my Mach E for 10,000 miles Maintenance Service and recalls. Frankie is very attentive, friendly and pleasant to do business with. Thank you for the free Lyft ride home and back to pick up the car. Thank you JBF for a wonderful experience.
mario ortega
★★★★★
a month ago
I took my vehicle to Ford cause it would intermittently not start. They held on to it for 2 weeks trying to get it to do what I said it did and it never did it to them not once. I think it was great of them willing to try for 2 weeks. And the whole time Jose would keep me updated. Ultimately the vehicle didn't do what I said it did and I picked it up. I also found it great that they didn't charge me for their time looking at it cause I know they have had to spend some time on it with a scanner and trying to diagnose it even though it was running. Thank all of you for your time and excellent service.
