Joyce Automotive and Towing

MJ Adams

★★★★★

5 months ago

The service was excellent! From the tow truck operator to the estimate referral from Brandon, the service advisor, to C. Bryant who is a very competent technician. All the repairs were completed in a day. What peace of mind to find an honest, reliable, fair priced and friendly auto repair center. I will definitely be a repeat customer. I highly recommend Joyce Automotive.

Jim Ryan

★★★★★

3 months ago

We were visiting Lakeland on a Sunday and our vehicle would not start. Tow arrived in less than 30 minutes. Exceptional young man diagnosed problem and did his best to get us on the road. It was not possible so towed to Joyce's facility and with his kind help ordered an Uber. Vehicle problem diagnosed and solved quickly and fairly. These folks are polite, customer driven and honest. Highly, highly recommend. Jim Ryan Parrish FL

Marcy Saint

★★★★★

3 months ago

They were so sweet they popped my hood took a look at my car and it was a good like fixed in about an hour. They didn’t have the part they ordered it for me. It was delivered on the same day talk about what 20-25 minutes to get it delivered they was nice and they gave me a good cup of coffee, so I’m very satisfied with everything very much appreciated them go to them and I didn’t have to pay whatever else everybody was trying to charge me for a simple light change.

Dylan Maiani

★★☆☆☆

2 months ago

Made an appointment for an oil change a week ahead of time. Brought my car and sat out front for an hour and 20 minutes only to finally decide to walk around the parking lot and see my car is still not in a bay. I didn’t have anyone to follow me so I could just drop the car off. I had to wait for it. So I asked for my keys to leave as I didn’t want to wait another hour possibly longer. Customer service was 6/10.

Stephen Treverton

★★★★★

7 months ago

The Joyce tow truck driver was great. He assessed the situation which wasn't very good a 600 lb motorcycle with a seized rear wheel and transmission and got my motorcycle loaded correctly and delivered to my house in a short time. AAA however took forever to contract Joyce, gave wrong location for pickup and delivery.

Ashley salgado

★★★★★

6 months ago

The driver arrived very fast. He was very courteous, respectful, and professional. I needed to be towed to charge my tesla and he allowed me to sit in the truck with him and was down to earth. It was the fastest tow i’ve ever had honestly and I’d choose this company over and over again.

Alba Marcos

★☆☆☆☆

9 months ago

I consider this company to be the worst I have ever dealt with they scout out people and very unlawful manner. To tow your car in a parking lot that is not properly marked. I am very devastated with the attitude that I received. I was told I was gonna be charged $100 to drop my vehicle then ended up charging me 105 and they were happy to tell me that if they would’ve taken the vehicle that it would’ve costed me $250 to get it back here’s a photograph of the vehicle in the place that it was parked and as you can see, there is no sign that says that I cannot park there. I’m seeking to take them to court.

James Richard

★☆☆☆☆

2 weeks ago

Great towing service, unfortunately the mechanic department was slow to diagnose a simple repair, changing the alternator, they quoted a price of almost 1600. Dollars! I had a shop in plant City install a almost New engine for that amount. I overheard the tech tell this lady, replacing her fuel pump was about 562 dollars, so clearly they were overcharging. I guess they saw a old disabled service connected veteran as a mark to take advantage of. A friend of mine said that's a ridiculous charge so he did it for 650 dollars, he is a master mechanic and hates to see elderly disabled veterans being taken advantage of.

Yanelis Sanchez

★☆☆☆☆

2 months ago

*First time customer* Needed an oil change, a simple repair. Booked an appointment and at 12pm they said it should take no more than an hour. Called an hour later to confirm it was ready for pick up. Tyler said it wasn’t even lifted in the air yet at the hour mark when it was supposed to be finished. The oil change was supposed to come with an inspection and the service was taking so long I didn’t even receive the service. I did distressed before the service that I did need my car as soon as possible that’s why I booked an appointment slot prior to the appointment. Long story short an oil change should not have taken close or over 2 hours and it what of the purpose of booking an appointment when it was not honored. Never received an apology. Will not recommend if you are expecting your appointment time to be honored or getting a simply oil change in a timely manner. Poor service. Never coming back

Erik Klein

★★★★★

3 months ago

Joyce Automotive was a pleasure doing business with them. I called in the morning to set up an appointment to get an oil change and they were able to get me right in that afternoon. When I arrived I was greeted by an amazing staff and was quickly taken care of. Wait time was minimal and they had me back out on the road in no time. I would highly recommend Joyce Automotive for all your automotive needs! Thanks so much ❤️‍🔥✌🏻

Melissa Chin

★☆☆☆☆

2 months ago

If you want to lose money and have your vehicle break down multiple times, come here. My partner had a terrible experience, having initial car repairs, but his vehicle breaking down 2 times more within the same week. Joyce's would not even help him tow his car to the junkyard as a courtesy for not being able to fix his car. He was met with attitude, and horrible customer service when he was the one to pay a large sum of money to not even have his car repaired. His car should not have needed to returned to the shop if the job had been done properly the first time. He had been a loyal customer to Joyce's for years now, but after this treatment he will be finding more genuine, trustworthy, and reliable automotive experts that can guarantee a lasting fix.

K N

★★★★★

a month ago

Drew arrived within 15 minutes of calling for service. He was polite, informative, and quick. He had a portable battery charger that was able to get our daughter's car up and running again. We highly recommend this business. Everyone one we talked with was courteous and helpful.

Mommabearrr

★★★★★

a month ago

Beya is very lovely and has great customer service ! I know I’m a tough cookie, and she dealt with me just perfectly. Also, the other staff that answers as well are professional as well! Compared to 80% of tow truck companies near by, they’re an A+++! Thank you again for your service, stay safe all !

Michen Rubio

★★★★★

2 months ago

Joyce Automotive and Towing exceeded my expectations. From the moment I signed off on the repair, they handled everything efficiently and had my car ready the next day. They also arranged an Uber for me, which showed how much they care about their customers. The team truly listened, was understanding, and made the whole experience easy. I’m very grateful for their service and highly recommend them.

Bernice “Neechie” Gilliam

★★★★★

a month ago

I had a great experience with Joyce Automotive! I’m fairly new to Lakeland, and they made the whole process stress-free. My car needed ignition coils replaced, and they handled everything from towing to quoting and repairs quickly and professionally. The quote was fair, the communication was clear, and the work was done in a timely manner. Although I didn’t need it, I really appreciated that they offer different financing options, which shows they truly care about their customers. It’s such a relief to find a shop that’s honest, reliable, and efficient. I highly recommend Joyce Automotive.

Arioney Elizabeth Nucci

★★★★★

3 months ago

Andrew was super cool and professional! He towed my Nissan 350z back home for me and did it very carefully! I was extremely concerned with towing my car because I had a buddy who’s Z was totaled by a tow company but was reassured by this one that it was pure professionals! He handled my car with care! This is my baby, my price possession and was treated as such for a affordable and fair price! If you call they give you a quote right away !

William Cottrell

★☆☆☆☆

5 months ago

I truly hate that I have to write this review. I’ve been bringing my family’s vehicles—and referring friends and family—to Joyce’s Automotive for years. Until today, I believed they were honest, reputable, and trustworthy. Unfortunately, that trust is gone. I brought in my wife’s Buick LaCrosse with a bad PCM. They diagnosed the problem and repaired it, though it took about 30 days for the part to come in. No issue there—I was fine waiting. One battery, one PCM, and $2,600 later, the car was fixed. But when we got it back, the driver-side rear quarter had a huge dent and deep scratches that were absolutely not there when it was towed in (see pictures). The car is older and not perfect, but this was fresh damage caused while in their care. I called immediately, frustrated but expecting them to make it right. Instead, I was told to bring it back in, only for their team to dismiss it by pointing to a clause in their paperwork that says they’re not responsible for damages. So let me be clear: Joyce’s Auto, you’ve lost a loyal customer who has spent thousands with you (check your records under my name) and referred easily tens of thousands more in business over the years. Not anymore. Just because you have a catch-all clause doesn’t mean you shouldn’t take responsibility for damage you caused. I’ll be turning this over to attorneys to make it right. Unlike your shop, I believe in living by the principle: if you mess up, you make it right. And I have plenty of time to see this through.