Just Fix It Auto Care

Stephanie Keith

★☆☆☆☆

5 years ago

I took my truck last Monday in to get a proper fix from the diagnostic report errors that I had received. I let them know the situation and told him that my truck had been feeling a little delayed while driving on the freeway. I also gave them the diagnostic report that I had already received 2 days before. They insisted that they would need to get another diagnostic report but I told them they didn't need to because I already had the report and I gave it to them so they wouldn't need to do it again. When I left my truck they said they would check to see if anything was wrong with my transmission and let me know. After four hours of my vehicle being there I went ahead and call to get a status. I then was told over the phone for them to fix the errors on the diagnostic report it would cost $500 to $700 to repair. I of course. Thought that was ridiculous and let them know that I was going to pick up my truck. When I got there to pick up my vehicle I was told it was $89.99 for the diagnostic report that they did again. I didn't need another diagnostic report because I had just given them the diagnostic report and their report pulled up the same errors that my original one have pulled up. I paid that $89.99 because I was upset and didn't want to have to deal with it at that time I just wanted to get my truck fixed. I called around and found a mechanic who is at his home who I took it to and within 15 minutes he was able to fix my vehicle. It ended up being just a little connection that needed to be connected and since then my check engine light has been off and it has not came on and I've had no problems driving my truck. Because of this mechanic I was able to save 500 to $700.

Jacob

★★★★★

a year ago

Friendly front counter folks! They fixed my Duramax (2019) coolant leak. The leak hasn't come back and I'm confident that if it does, within a year, they will honor the 1 year guarantee.

adam murphy

★★★★★

9 years ago

This place is great! Omar hooked me up with a quick turn around water pump fix on my Chevy 2500HD before I left. Took the guys two days and the work was outstanding! Hard to find good mechanics that won't screw you these days. Reasonable prices, honest work and friendly staff, what more could you want?! Definitely recommend! Thanks for the help!

Jonathan Fernandez

★★☆☆☆

2 years ago

Have taken my vehicle there 4 times. Friendly workers. Terrible service time. Be prepared to leave your vehicle overnight, maybe a couple of days. Do not take it in on Fridays as they will not work on it until Monday. Took in my truck as soon as they opened at 8am. Just needed oil change and full inspection. I asked if they would have it done that day as I was needed the truck for the evening. Was told it should be done but that they would call me to confirm. I had to call at around 12:30pm since they never called back. Was told the mechanic was out for lunch and would get a callback when he returns. I HAD to call back at around 2pm since they never returned the call. Then I was told they hadn't checked and that my truck was up next, they would have it checked by 5pm and that they would call as soon as they did. I had to call around 5:30pm only to be told 20 minutes later it wasn't checked at all and that I could leave it overnight or pick it up before 6pm; mind you, it was already 5:55pm. Was promised they would work on it first thing in the morning and should have it done by 11am (still 3 hours after opening). They did fix a metal bar that was loose. Edit: They still didn't have the job finished. It's 1pm at the time of this edit. The labor charge was almost $200 more than standard, though they brought it down by $65. Still more than standard plus no compensation for the wait time. Unless you do not need the vehicle for a couple of days, I suggest finding somewhere else for same day services. They do a good job with the actual mechanic work, but service is terrible otherwise. The price is a bit high given the bad service. In my previous visits, they were also slow at communicating and had to keep the truck overnight, but I understood the work they needed required ordering parts and they were short on mechanics due to COVID. No excuses for this time here.

Sebastian Mims

★★★★★

6 years ago

First mechanic shop that I felt I was treated honestly and with respect. My air conditioning and check engine light came on the same day. Prior to this location I tried 3 locations and the best quote I received was a little over $1,000 for just the AC. After a diagnostics, Just Fix It quoted me $480 at the most and I agreed to this price. To my amazement, after my vehicle was repaired they charged me less than what they originally quoted me. NEVER does a mechanic shop do that especially after I agreed to a higher price. Where I was looking at spending over $1,000 for one repair they did BOTH repairs for half of that price! Along with the honesty, the staff were professional and bilingual. They took the time to not only show me the issues but explain how they would repair them. Everything was transparent, communication was fluid and the waiting area was great and kid friendly. Only shop I trust in El Paso and the only one I will be using in the future.

Zach Pickle

★★★★★

5 years ago

I came into this shop looking for someone or at this point anyone to install the trailer brake wiring system on my truck because my truck didn’t have them installed from factory. After I spoke to the gentleman up front (Omar) and also the owner (Moroni) to explain what I needed they said they could do it. We set up an appointment for me to bring in my 20’ trailer and my truck to get started. The turn around was the same day with everything I asked for. It was the most painless process with my truck ever. I highly recommend this place for any automotive needs.

Monica Charter

★★★★★

4 years ago

This place came highly recommended by neighbors, and I can see why. They are located close to the Westside, and have excellent service- from phone calls to in-person, as well as the towing service they use. I found their prices to be fair, and I'm happy to continue supporting their business. They were also very upfront and honest about their availability and worked quickly once they did have my car in their shop. Professional all around.

Sylvia Adriana Sanchez

★★★★★

a year ago

This is a place i would highly recommend because they fixed one of my cars, and we all know the stories about shops, but not this one they fixed my car, and I never had to take it back. I only returned because of another car I own, but I highly suggest trusting them is your best choice, in my opinion.

William Briseno

★☆☆☆☆

10 months ago

Over price ! 2.5 labor hours for a transmission oil change . VAG haus is only1.5 labor hours . Shop around for better price . Definitely not a good idea to have it service here.

Daniel Carrera

★★★★★

a year ago

This is my second time taking a vehicle here (I’m a happy return-customer) and they never let me down! They are trustworthy and very reasonable in price. They will give you an honest opinion and they are very fast. I took my mother’s vehicle this morning for AC issues and it was ready by 5pm!! Instead of giving me the easy answer of the new vehicle needing a new compressor, they went above and beyond with their diagnostics and the solution was all electrical. It got fixed at a fraction of the cost of what we initially thought. They won me over and will be my go-to moving forward. I’m sure there are other great places in El Paso but if you’re looking for a trustworthy place in west El Paso, take your vehicle here!

Mark Jensen

★☆☆☆☆

Edited a year ago

Would not do a simple radiator hose replacement on my truck because I had purchased the part from the dealership. I purchased the part from the dealer because another shop told me the part was only available from the dealer because the truck is so new. Update: the owner’s response below tells you everything you need to know about this business. There is no “warranty” reason to refuse to use OEM parts still in the packaging from GM. It just means the mechanics can’t sell you marked up or aftermarket parts. A competitor did the job with no qualms in under an hour. Steer clear of this place.

Leilani Carrasco

★★★★★

a year ago

Outstanding service and friendly staff. I'm traveling from out of town and was so thankful to find a trustworthy, knowledgeable mechanic in Canutillo to take care of my oil leak. They had me in and out the same day and for a great price. Just go here! You're in good hands.

Veronica Rios

★★★★★

11 months ago

Maroni is honest in what your car actually needs. Great professional service, pricing very reasonable. Maroni always comes through as to when your car will be ready. Highly highly recommend!!

Jerry

★★★★★

Edited 7 years ago

The hardest thing to find in El Paso is an honest mechanic so when I found that here at Just Fix It it was like finding a gold mine. Best work in town and most importantly you know the job will be done right and they are 100% honest about it. I have recommended several people here and will continue to do so bc I feel confident that they will get the best service possible. Just recently had my 2016 Ram 2500 diesel truck serviced and I must say I am very happy with the service I recieved. Never disappoint!

Liliana Tinajero

★☆☆☆☆

11 months ago

I’m not one to leave reviews but this one I must to save someone a headache. I took my car Audi A4 because the ENGINE LIGHT was one and they kept it for a few days and charged me over 1,200$ and said it was fixed, a few mins after driving it ENGINE light comes on, so took it back and AGAIN stayed there for a few days and just picked it up yesterday and again my ENGINE light is on again. Now I need to take it elsewhere minus 1,244.38$ How can a mechanic even give back a car to his customer WITH THE ENGINE LIGHT ON!? And still take away money!?

ISR MMC

★☆☆☆☆

6 months ago

The people here are polite and communicate well, but the prices are simply unrealistically high. The parts are about twice as expensive as at the dealer, and the labor cost is over the top. I do not recommend this place — you will lose too much money. At a regular service shop, you can get the same job done 2–3 times cheaper.

Jean Castillo

★☆☆☆☆

4 months ago

Called to inform if they fix outside car door handle. Yes says lady then proceeds to say it would be $145.00 to just look at it. I know they charge that amount to diagnose mechanic problem Wow, really it not a mechanic thing I say. She says well that is how much for us to look at door handle. To me that seems like an outrageous price but she sounded condensing so I wouldnt recommend going there for simple job because it seems it doesn't problem is simple a looking at it from just a view from outside you still get charged as if they would need to go into car motor for diagnosis computer, etc. Forget that! It looks to me like it just has to be snap back in which I am unable to do my self been a senior citizen.