Kaizen Collision Center - Fullerton

Cameron Kim

★★★★★

a year ago

Polite, transparent, thorough, and effective. I am very happy with my experience with Kaizen. I appreciate the job and service they provided on my car. Francisco is a good dude.

Kathleen Donovan

★★★★★

a year ago

Would definitely recommend! Everyone that works there was super friendly and helpful. Had an incident with my car while it was on their property that was no fault of theirs, but they took care of it completely and returned my car shiny and looking new! Very appreciative. Hard to find such excellent customer service these days.

Albert Herrera

★★★★★

a year ago

Kaizen Fullerton did a great job at fixing my truck. The team left it looking brand new again. They were very friendly and communicative. They went above and beyond to meet my request. The turn around time and delivery date was met as promised. I would definitely recommend Kaizen Fullerton for your car needs. Thank you to everyone who had a part in fixing my truck. Appreciate you guys. Very happy customer!

JEREMY WEGNER

★★★★★

a year ago

Great place to get your vehicle repaired. Professional and knowledgeable staff. My truck looks like new!!

Elizabeth S

★★★★★

2 years ago

I was very happy with Kaizen Collision Center! I was in a car accident & the staff there treated me with sensitivity because I was worried about my dog Peanut who was in the accident also, with a minor injury. Couldn't recommend Kaizen enough! Thank you Kaizen Collision Center! Elizabeth SaeOng

Chris Durborow

★★★★★

9 months ago

Henry and his team at Kaizen are awesome. They do great work and stay in constant communication. Could not recommend a better team to get your vehicle repaired from. Don't take your vehicle anywhere else!

Johanna Garcia

★★★★★

a year ago

Excellent customer service and excellent quality of work! So glad I chose them to fix my car 10 out of 10 would recommend

Vicky Vazquez

★★★☆☆

2 years ago

My vehicle was stolen a few months ago, the insurance adjuster provided me with a list of shops, I chose this one. There were a list of things that needed to be repaired/replaced.The vehicle was in the shop approximately 3 weeks. Francisco called me Thursday March 23rd advising me the vehicle was ready I advised I can pick up tomorrow (March 24, Friday) we both agreed anytime after 4pm, however, schedules change. I ended up showing up at 9am, he stated I would have to come back at 4:30. If the vehicle was ready a day before I don’t understand why it matters what time I go pick up the next day, he didn’t have another customer there so not sure what the big deal was. I returned the same day at 3:30, Francisco was in my car windows were down and he was placing the floor mats back in place. Apparently, they had just gotten the car detailed, Francisco asked me to leave the windows down for at least 2 hours. The seats were so wet it stained our jeans. Overall, why would you call me a day prior stating the vehicle is ready when in reality it’s not and he was never clear they still had to detail it. As soon as we left, the airbag light turned on as seen in the pictures below. The steering wheel was not put on correctly. & whichever technician or office worker was working on my vehicle left trash in the middle compartment. No one should be eating a snack or meal in anyones vehicle. Oh, & I left with an empty tank not knowing if I would be able to make it home. Francisco stated he would put gas but that went out the door, I drove off going straight to a gas station. So now I’m stuck with the vehicle until Monday, I took the car back Monday morning and advised Francisco of the airbag light being on, trash, & other compartments that were not put on correctly. Today is Tuesday March 28th I just picked up the vehicle again. Hoping another lights doesn’t turn on. Overall, the shop did fix everything that was needed just sharing my experience. Please check your vehicle all around before driving off. Patty, the receptionist is very friendly.

Henney Homes

★★★★★

8 months ago

Best repair shop and I recommend this Autoshop. My car looks better than before I got into accident. Best customer service from office (Patty), repair (Fransisco) and Manager (Henry). I am highly recommending their shop over others in Fullerton. I am glad that I picked them when my insurance offered me 2 auto shops. I read their review before I made my decision, I hope my review can be a guideline for other customers as well.

Elizabeth Desloge

★★★★★

a month ago

I recommend this body shop without hesitation… Staff were professional and informative. Price point fit my budget and the work was done in a timely manner and to my complete satisfaction.

Desiree Acosta

★★★★★

2 months ago

Kaizen Collision Center is a great place to get your car repaired. The staff is friendly and helpful. They took care of everything so quickly and professionally.

Rebeca Vega

★★★★★

4 months ago

I needed the passenger side mirror replaced and painted to match the car. I provided all parts and the team at Kaizen assembled, painted, and replaced the piece. I was given a reasonable quote to get all the work done with an excellent turnaround time. Francisco was even honest enough to let me know I had ordered one part too many and I should return it to get some money back. I received my car back in better shape than I had turned it in, which included a detail. I am very happy with the work and service I received. I will be back with my other vehicle.

Janice Johnston

★★★★★

Edited a month ago

Excellent job on car ! Plus they washed it and detailed it when I picked it up. And it was ready one week early. The men that worked there were the friendliest and most helpful people that I have come across in a long time. !! Excellent rating for all.

Kristina Ybarra

★★★★★

a month ago

I worked with Henry throughout the process of my vehicle repair and he was amazing. Extremely responsive and kept me informed every step of the way! The turn around time was quick and my vehicle looks as good as new. 10/10 recommend!

Sanjay Maru

★★★★★

2 months ago

I had an outstanding experience with Kaizen Fullerton! From the moment I walked in, the staff was friendly, professional, and attentive. They kept me informed every step of the way about my vehicle repair, and the final result exceeded my expectations, my car looks and runs better than ever! The quality of work and attention to detail were top-notch. I really appreciate their honesty, efficiency, and excellent customer service. Highly recommend Kaizen Fullerton to anyone looking for reliable and trustworthy auto care!

Yvonne

★★★★★

a month ago

I chose Kaizen Collision Center in Fullerton after I asked my AAA insurance adjuster for a list of shops to choose from. I read they had great reviews on Google and Yelp. Everything was easy from start to finish. I knew right away I made an excellent choice to have my car repaired there. Henry Gomez, General Manager and Dave Zehntner are awesome, excellent customer service. I highly recommend them.

Jairo Perez

★★★★★

a month ago

Quality of work: 5/5 Customer Service: 5/5 Price: 5/5 Henry and his team did an amazing job with my car. My 2023 Acura Integra was rear-ended at full speed on the highway by a box truck and you can’t even tell it was ever in an accident. Henry and his team are very professional, friendly, and skilled. Their pricing blows away the competition. Dave did an awesome job at giving me constant updates throughout the process. The work was completed at an exceptionally fast rate.