Kendall Toyota of Bend Service and Parts

Phil McCammon

★★★★★

2 years ago

While the Service Department’s layout is very congested to try to get your vehicle in, the service was pretty darn good. We were fortunate enough to have Tressa Green as our service advisor who is among the most pleasant people on earth to deal with and listen to our needs. We have a long and complicated story that required us to get a new vehicle while on an extended 4 month road trip that has left us grasping at straws on how to pull it off without significant stress. Initially the service department had estimated we would need to leave the vehicle for the majority of the day, Tressa listened to our story and got us out of there in just under 2 hours. Hats off to Tressa and Ron their shuttle driver for making a nightmare go away.

Brett G.

★★★★★

11 months ago

Had a great service experience. They got the part I needed within 24 hours and had the car fixed the next day. I even got a ride to and from the center from Brent. What a great customer service experience. I’ll use them again for sure!

Abhainn Connolly

★☆☆☆☆

a year ago

Trust the bad reviews. I spoke to a woman over the phone a couple times who was an absolute gem, and made me feel really comfortable bringing my 1992 Toyota Pickup that was difficult to find a mechanic for in Bend due to its age. For background: initially we couldn’t get the truck to start after it sat for a year while we lived overseas. We charged the battery ourselves and got it up and running, so we called and updated them once we realized it was fine. It needed an oil change, maybe a tune up, tire rotation, and we inquired about a few updates (driver’s side lock, hood cable) and wanted to see what it’d cost to get them replaced as well. When we got there, we were matched with one of the rudest dudes I’ve met in a LONG time, honestly. First he looked out the window and said VERY accusingly, “That doesn’t look like a pickup.” I just stared at him, looked back at the pickup, stared back at him again because… what do you even mean? That is literally a 1992 Toyota Pickup approximately 10 feet away from you. And then he just went “Oh, I guess it is.” He was so weirdly silent and aggro the whole exchange. He then went out to check the vehicle (without telling us what he was doing) and gave us a sarcastic “Nice ride” and an eye roll when he came back in. Then he printed a $700+ quote that he didn’t explain AT ALL before he showed me where to sign. I was like, hold on, can you explain any of what you’re doing before I sign something? Come to find out, they wanted to charge a $200 diagnostic fee PER ISSUE, i.e. one for the engine, one for the lock, one for the hood cable. Then $100+ for an oil change. Mind you this diagnostic fee PER ISSUE does NOT include parts or labor for any sort of tune up or issues they may find in the “diagnostics.” I had to ask what he meant 3 different ways to get a straight answer out of him, too. This is absolute madness for a 4 cylinder engine in the first place. I can understand if parts or labor get high because it’s an old vehicle and doing some things are annoying or hard to source, but to… look at it? Three times, I guess? $200 to jiggle the lock and then $200 to jiggle the cable and say, “Yep, a little old, a little broken, we can/can’t fix it” Make it make sense?????? We are two women, too, so not sure how much that played into how we were treated. Sure felt like it did. Anyway, I declined having them “diagnose” the locks and hood cable and initially agreed to have them do the required (and expected) $200 diagnostic for the engine, the oil change, and an air filter. He then tried to still have me sign the $700+ quote after I declined the extra services because he didn’t want to print a new, accurate one. Finally, he was like “I guess I could print another one for you with the right price if you want,” and I was like “Yes, do that.” As we drove away, I had such a bad feeling in my stomach after the exchange. And after thinking about it, I was like… nah, I’m not dealing with this. This boy literally started our interaction by asking if my pickup was really a pickup. Called and canceled the appointment with another dude over the phone who absolutely didn’t care one bit, and scheduled to pick it up the next day. Regardless if the charges are all part of their policy and by the book, at minimum the treatment we received was so uncalled for, so uncool, and absolutely not worth anyone's time. Found a mechanic who took care of everything in Tumalo without charging us $600 just to take a look-see and treat us poorly.

Richard Siegel

★★★★★

a year ago

Kendall parts department was super helpful, with very speedy (next morning) delivery of some hard to find parts for our Sienna minivan - excellent service!

Rick Christensen

★★★★★

a year ago

Another great experience with Tressa Green in the service department! I introduced my daughter to Tressa as daughters new 2024 4 Runner was do for its lube oil & filter service. We were given the best professional and personal service! Thanks Tressa!!! We will be back! If anyone needs services for their Toyota ask for Tressa by name!!!

Steve Smith

★★☆☆☆

11 months ago

Well I have a riddle: why does service say they check my tire pressure? Yet when I leave right after service my low tire light comes on, we'll it's because they don't check. Drove straight to tire store where they did check pressure, two tires were low one being the spare very low. They filled correctly and light went off. Same thing happens with windows fluid. JUST DO YOUR JOB, TRY THAT.

Shawn Banta

★★★★★

3 months ago

It was a very busy day. Hannah did an amazing job! Excellent customer service!

Ron Park

★★★★★

a year ago

The dealership had more vehicle inventory than any other in Oregon. They were not pushy, I felt no pressure. Peter Tellinghusen was an exceptionally obliging and understanding salesman bringing a level of professionalism that was refreshing to work with. Josh Kondo took over when Peter had his weekly off and ensured the process moved along smoothly. Peter explained the technology that came with the car and made follow up phone calls a couple of days after the conclusion of the sale to ensure all was satisfactory. Car buying was once again a pleasant experience at this dealership thanks in great part to the folk that work here.

Tom Cocanower

★★★★★

8 months ago

Took my Toyota for some repairs. Nick Cantwell and James Marze were my service consultants. My repairs were explained to me before I signed anything. They told me when I could come pick it up in the afternoon. They text me when vehicle was ready to pick up. It was close to their estimate from this morning And all findings and repairs explained. Nick and James know how to take care of customers. I've owned Toyotas most my time living here (25+ years) I know several people who work there...they know customer service. I've had a few major repairs there and always felt I was treated fairly. I trust the Bend Toyota team...you can too.

Jessy Rojo

★★★★★

8 months ago

Always come here. Always had Toyota since I was 18 (im 22 lol) but I’ve had 3 Toyotas now and always get service here. They’re always amazing and hooking you up!! If you sign up they send you emails with discounts they always come clutch. They do free tire rotation's and I’ve had problems with my AC not blown if enough air. Especially right now in Bend. IT SUCKS. But when u picked it up they fixed my issue 🥹🥹 i completely forgot to mention that to them when i dropped off the car and they still were able to fix it without charging extra. Toyota really takes car of they customers. I love them!! 🩶

Starr Shoup

★★★★★

5 months ago

James and the team were great, loved all the information they gave me and no one was pushy at all and everyone was super nice, no complaints. Easy drop off and pick up. Awesome customer service.

Ben Holloway

★☆☆☆☆

4 years ago

I stopped taking my Lexus here some time back, I believe it was somewhere between a leaky radiator that somehow passed a pressure test to a multipoint inspection that failed to notice, and or clear a check engine code. However, my mom still takes her car there for oil changes (it's convenient for her) well after a filter check last week she calls me today to tell me her glovebox won't close, it seems the tech failed to reassemble the cabin filter correctly which dislodged the glove box door, upon correct information this techs error I noticed the filter wasn't changed because "we did it last time". I'm really not a fan of this level of skill or lack of pride in work. Your better off dealing with a more reputable local shop.

Jacob Robles

★★★★★

2 years ago

I had the best experience at the Kendall Toyota Service department. From the second I called in Travis Morates was nothing short of phenomenal to work with. He was attentive, friendly, knowledgeable and the work was done fast. My tundra was broken down and I thought I was in for a headache but Travis got me back on the road fast with a memorable service experience. I won’t call anyone else in the future, customer for life.

Richard Anthoney

★☆☆☆☆

a year ago

Brought our vehicle in to the service center for a multi-point inspection and requested the battery be replaced as it is 7 years old and needed to be. My wife picked it up after they called and paid $270 for the battery and labor. When I got home I looked under the hood to check that the battery was installed correctly only to find the old battery still in it. How does the only thing that is actually requested to be done, not get done but still get charged for it and the paperwork says it was done? Clearly techs are pencil whipping paperwork and there is no quality control. I cannot trust that the inspection was actually done because the only items on the provided checklist that were checked yellow as “needs attention” were the battery that they failed to install, but said they did, and the air filters which I had replaced the day before. There is little to no customer service experience as no one could think on their feet and never created a dialogue that would make me want to come back. Do not trust your family’s safety with this service center.

Rayen Jesse

★★★★★

6 months ago

Just had stellar service from the fantastic team here at Kendall (specifically James and Hannah, but also everyone I spoke with while waiting) I had a sudden issue with my RAV4 (very rare, because it’s such a great car) & my electrical went haywire, I was close by so I drove straight here and am glad I did. The team listened to my concerns and then went above and beyond to help me out straight away (no appointment, on a Saturday on Labor Day weekend) I will certainly be back!

Joseph Beckerley

★☆☆☆☆

9 months ago

I've been bringing both my Highlander and Tacoma to Kendall Toyota for years, keeping up with regular maintenance and bigger services to ensure both vehicles run well. In fact, the last time I brought in the Highlander, I spent several thousand dollars on necessary maintenance. Overall, things had been fine, until now. This morning, I brought the Highlander in again because it developed a serious mechanical issue and isn’t safe to drive. What I experienced this time was some of the worst customer service I’ve ever had. They told me it would be $200 just to diagnose the problem. Not to fix it, just to tell me what's wrong. Then they said they’d need to hold the vehicle over the weekend just to run the diagnosis and after that, I’d still need to make an appointment for actual service with no availability for over a week. I get that they’re busy, and that’s good for them. But as a repeat customer who has spent a significant amount of money there, I felt completely dismissed. It honestly felt like they couldn’t care less that I had a real issue with the car or had been loyal to their business. They treated me like I was an inconvenience just for showing up, even though I’m in their system and have kept up maintenance on the vehicle there. That’s not how you treat loyal, long time customers. I won’t be going back. I already found another shop, also busy, but they took the time to listen, were polite, and told me to bring the vehicle back Monday morning so they can help. That’s what real customer service looks like.

Jon Jones

★★★★★

7 months ago

Took my Corolla in to replace the brakes and the service was reasonable and timely. I utilized their complementary shuttle service for a ride to my office space while my car was being worked on. It was great to avoid having to pay for an expensive round trip Uber. My driver Brent was great! Very friendly and accommodating.