Kia of Cape Coral Service Department

Yuly Vela

★★★★★

a month ago

La familia se creció y Estamos muy felices ! Encontramos un súper carro carnival hybrid 2026✨ y gracias al servicio de Angel y el equipo en general, hicimos una negociación justa , sin mentiras ni letra pequeña. Súper recomendados sin duda alguna 10/10 .

Jon McDonald

★★★★★

a year ago

My car was in really bad shape, they went above and beyond to make sure both me and my vehicle were taken care of! Great service given by great people.

sergio B

★☆☆☆☆

a year ago

Disappointed about this visit, kia website a thermostat and a temp sensor $50 and this dealership give a quote of $180 for the same 2 parts, absurd on top of that they tell me my car need $4k in regular maintenance BS! Do not come here

Sandra Moore

★★★★★

a year ago

Granted took longer than expected but Mike Logothetis made my wait comfortable. He was up front about repairs needed and ones that could wait. He was very informative and kept aware of the Tim needs that I had. Great job

Phil Cooper Jr

★★★★★

3 months ago

Mike Logothesis hooked me up with some great service with his service team! Thank you Mike!

AKG Express INC

★☆☆☆☆

a year ago

Took the 2022 30k mile K5 in last week because the temperature sensor would tell you it’s 20F in Florida outside, which in turn told the AC not to blow cold air. The car had been doing this on and off for the last few months. Had to set an appointment for April 24,2024. April 24th comes along and the car was dropped of at 7 a.m. for its appointment. Received a call a couple hours later and was told that the sensor was bad and needed to be replaced under warranty. Along with a laundry list of other things that were wrong with the car including the two front tires needed to be replaced. I told them to fix the sensor, replace the tires and the other stuff will need to wait. We went to pick up the car that evening, paid for it and walked out to go home. At that point we noticed that the two front tires that they replaced were not replaced with the Pirrelli P Zero tires that the car originally came with but with a Cooper tires. We went back in and talked to the service advisor about the miss matched tires and was told that it was acceptable, and they do it all the time. Asked to speak to his supervisor and he said the same thing and that if we wanted the tires that match the original tires, I would have to pay them the price difference of the tires and for the new mounting and balancing. He quoted me a price, and which was not cheap. At this point I am in not in very good mood. Who would mount miss matched tires on a car and tell you that it’s done all of the time. The price issue would not have been a concern. The only think I care about is the appearance. I left the dealership feeling as if I was taken advantage of. On the way home the tire pressure was not being displayed on the screen, so I called the dealership and they set up another appointment for this morning. Took the car back to the dealership and sat there for 3 hours only to be told that the sensor were broke and they would replace them free of charge. Da, who do you think would have broken them? So I guess the moral of the story is that I will no longer take my car to that dealership for service. 1. WHO WOULD MOUNT MISS MATCHED TIRES ON A 2 YEAR OLD WELL-KEPT CAR 2.THEN RETURN THE VEHICLE TO THE OWNER WITHOUT MAKING SURE EVERYTHING IS WORKING THE WAY IT SHOULD.

joe leo

★★☆☆☆

a year ago

I bought my Kia at this dealership in October of 2022. I have a 4 year service plan and 10 year or 100,000 mi bumper to bumper warranty including powertrain. So I've been taking it to this dealership for servicing / oil changes for over a year and a half. So when my first ever check engine light came on. I immediately brought it to AutoZone to get my free print out to see what was wrong with the check engine light. With this knowledge, I immediately called the dealership to make an appointment. I was sure to express my concerns about this possibly being covered under warranty when I had made my appointment over the phone. I dropped my vehicle off the next day. They called me early that same afternoon and told me that they would have to charge me $180 diagnostic fee to look at the vehicle. But the gentleman assured me that if any repairs were necessary the $180 would be used towards those repairs. Since I was pretty sure that my warranty would cover any repairs I was pretty confident about moving forward. A couple hours later he called me confirming that the printout from AutoZone was correct. He then continued to rattle off about $1200 of "suggestive maintenance" before finally letting him know that I just wanted what was covered under the warranty to be fixed. He told me that it wasn't going to be covered under my warranty. Which left me pretty confused. I had done my research and this wasn't a complicated fix and should be covered under my warranty. So I told him that I would pay for the repair but I'm pretty sure that it was covered under my warranty. He called me an hour before they closed to let me know that the vehicle would not be ready until tomorrow. Which honestly wasn't a big deal. The next day he calls me early in the afternoon. He tells me that my vehicle is ready to be picked up. I asked him again about my warranty. He kind of responded confused and asks me when I bought the vehicle. I was under the impression that this was information that should have already been in their system. I bought this vehicle at this dealership and have been servicing it there since purchase for over a year and a half. He then tells me that I must have gotten my vehicle there before they bought the dealership and that it was under an old warranty and he would have to call around. 20 minutes later he calls me to tell me that he can't find my warranty. He then told me that I probably didn't have a warranty. At this point, I'm definitely losing my patience. We go back and forth for about 15 minutes. This guy tells me that since they can't find my warranty I would have to produce the original paperwork for when I purchased this vehicle proving that I had a warranty on my vehicle. I told him that he could either find my warranty or I would kindly like to speak to his manager. This was getting out of control. He told me he would call around a little bit more and then he would call me back. 15 minutes later this guy calls me back and MAGICALLY finds the company who holds my warranty.......... GUESS WHAT ELSE???? The repairs are also covered under this warranty. Imagine that. They were just trying to rip me off. If i didn't press so hard about this warranty. They would have gotten me for almost $500. Pretty sure I won't be bringing my vehicle back there ever again to have work done unless it's covered under my service plan.

Vicky Strine

★☆☆☆☆

6 months ago

You should have the option to give 0 stars - except for the Service Advisor, Jonathan Bickel we had a terrible experience with Kia of Cape Coral's service department and I will never go back. If you look at the attached picture 4 different trips for the same job!! Almost $3,000.00 and weeks to get the job done correctly!! This was my grandsons car and I was concerned as he explained what he thought was wrong with his car and although I was given names of numerous shops to go to, I thought it's a Kia so who would know more about the car than Kia? Should be the best place right?? Wrong!! So very very very wrong!! I was given a list of items that needed done now and some that could wait a couple months. Since it is my grandsons car I felt best to just get everything taken care of now instead of putting some off just to need done before the first of the year per the video I was sent with a description of all services needed. I authorized all things to be done after being given then price. That brings me to another issue - their Sunbit payment program!! That I was FORCED to use! I am a senior citizen on Social Security - I did not have 3,000 in cash to hand over and if I used a credit card they said they charged MORE in card charges. I made prior arrangement with a friend, who went with me on the first trip with check in hand to pay the full bill. Sadly though their check system "wasn't working right" we had been told that up front before being taken to the cashier. And of course when we got to the cashier, the check couldn't be used - forcing me to either use a credit card or sign up for Sunbit "for no extra charge" if paid off within a certain amount of time. Sunbit then took almost 800.00 out of my account!! Immediately!! Back to the major concern - we took the car back 3 more times!!! Because the brake job was not done correctly and there was rubbing/squealing noises that it wasn't making when we took it in. After the 3rd trip my grandson took the car to another mechanic where was told the rotors had been machined instead of replaced and they had been machined improperly!! He then told us to take the car back to Kia since the work had been paid for already!! So, we did - and told them with receipt in hand and told Jonathan the other shop said the rotors could not be machined again - they had to be replaced. We left the car again to be called and told later that it was now going to take a week!!! to fix the brakes!! A week - my grandson already missed now 4 days of work due to this issue!! AND he lost his job because of this!! I contacted Kia Corporate - Kia Cars and Kia America - I received no satisfaction from anyone!! Weeks of aggrivation - running back and forth being forced to use a 3rd party pay sytem, my grandson loosing his job and at the end I was told we fixed the brakes and replaced the rotors "at no cost to you"!!! What?? Almosts $3,0000.00 and weeks later - no job lots of running, burning gas back and forth - 4 trips to get the job done right!!???? I will never deal with Kia in any area at any time and suggest no one else does. They DO NOT CARE and it should not take 4 trips to get the job done right!!!

HizPanik VisionS

★☆☆☆☆

9 months ago

I purchased the vehicle from Kia brand new. They told me multiple times to come pick up my key both times I decided to come. My sales rep was not there so now they’re telling me that my second key was thrown away and I have to personally purchase one myself very disappointed after paying $47,000 on a brand new vehicle they did not even try to resolve the issue or a reason with me for this situation. Very sad little things like that will make a person not want to ever come back and do business with them.

Patti Eliason

★★★★★

3 months ago

I want to give a big shout out to Michael Logothetis the service manager, Madigan my service rep, and Christine my co-worker for helping me with my Kia Sedona. My engine had a bad overheating issue and it looked like I was going to have to sell it for scrap. My current co-worker Christine, who used to work at this Kia, suggested I call Kia and give my vin # to see if I qualified for any extended warranties. Kia found the engine was covered under an extended warranty and replaced the engine at no charge. I was so overwhelmed at the honesty and integrity of Kia. You just don't find that too much anymore. Thank you for everything!!

Salvador Orellana

★★★★★

3 months ago

Yesterday, my wife and I bought a car. Mark Lima's service was exceptional, 10/10. From the very beginning, Manager Mayte and Mark guided us through the process smoothly. Then, our experience with Kathryn in Finance was also very pleasant. Thank you all. P.S.: I just hope the after-sales service is just as good...

Dr. Joseph Petersen

★★★☆☆

Edited 2 months ago

I made a service appointment last week for Monday morning at 7 am. They were to run a diagnostic on the car as all of the safety features stopped functioning. I brought it in this morning at (Monday) 7 am and the service tech sent me away and said they are three days out on diagnostic services. What good is scheduling an appointment for the next week then being told, after driving some distance to get to said appointment, we can't help you. We won't honor the appointment you made with us the week before. Let's schedule for next week. In what world is this acceptable? I would like to add that on that same day, Michael the Service Department Manager called me and allowed me to bring the car back in. They fixed the car in just a little over 24 hours. Michael and Jeremy were pleasant to work with and I would use them again. The first experience was poor but they redeemed themselves.

Michael C

★★★★★

6 months ago

Mr. Jeremy Jordan and Mr Ellison the tech that worked on my vehicle were top notch. Jeremy corresponded on his days off with to get me answers, really appreciate that. He did everything he said he was going to do, which was refreshing. My 2022 Kia Seltos needed a new engine and in less than two weeks it was inspected, investigated, approved and replaced. I was 800 miles from home! Thanks for the turn around. I highly recommend the vent cleaning service as well if you're getting a vinegar smell in the car this will solve it!