Killeen Appliance Repair Plus

j Dime

★★★★★ 9 years ago

Raysharon Brown

★★★★★ 6 years ago

D Berrier

★★★★★ 4 years ago

Shequilla Byrd-harding

Nice, polite.
★★★★★ 4 years ago

Michael Turo

They did great.
★★★★★ 6 years ago

Kelly Martinez

Fast and courteous service they fixed my washer ad left tme one happy customer.
★★★★★ 8 years ago

Nonya Girl

WORST CUSTOMER SERVICE EVER!!! I called and made an appointment. They called me the afternoon of to say that they only have two people on the books and it's not worth their time to come so they rescheduled for the next day. Then they show up late!!!! I refused to even allow them entrance to my home. If they are this unprofessional before they even start I'm afraid of what they would be like inside my home.
★★★★★ 9 years ago

Ina (Naenae)

Contacted them company for my washer repair and I must say they were great. The came on time and did not try to overcharge me. My washer was fixed the same day. They even looked at my refrigerator for me. The customer service was beyond great. I will not use another appliance company again. Thank you Charles.
★★★★★ 9 years ago

Martin Kent

I called Killeen Appliance Repair Plus and scheduled an appointment for Monday, 16 Jan., a full five days in advance. The person I spoke to said the they had appointments for that afternoon from 1-5 PM and I said that was OK. Monday morning rolls around and I get a call from them at 8 AM asking if they can change the appointment from the 1-5 PM block to the morning between 8 and 12. Again, I said that was OK. At 1 PM I had not heard from or seen anyone from this company so I call them back and got their voice mail so I left a message stating I have not heard from anyone yet and it was 1 pm and asked them to please call me back. I did not hear from anyone the rest of the day. I wasted the whole day sitting at home waiting for them. I gave them 1 star because I had to.
★★★★★ 9 years ago

Jan Centunzi

I needed a repair on my refrigerator and called Charles at Killeen Appliance repair and he came out the same day and repaired it for me. The service fee was only $40, Sears wanted to charge me $75 just to look at it and wouldn't have fixed it the same day. If you need anything repaired call Charles hes fast, reliable, and he wont rip you off.
★★★★★ 12 years ago

James Mathis

During the initial visit of the repair technician that came to my house he informed me that there was several parts that needed to be replaced on my washer. Also since I was using my Home Warranty services and my washer is in my detached garage the repair technician stated that my washer was in a detached carport and with him stating that its in a carport not garage my home warranty service declined to repair the washer. I appealed the decision with my Home Warranty service and they will pay to have it repaired but the repair technician did not include all the parts listed on the diagnosis that he informed me that needed to be replaced. If you are going to tell a customer that x about of parts need to be replaced and not include all of the items that need to be replaced to the home warranty services then you are not doing your job correctly
★★★★★ 7 years ago

Nicole Roberts

Because I had to give them one star to make a review, that’s why. I called this company and scheduled an appointment between 1-5 called them (dispatch) at 4. She told me he was in route before 5. Called back 20 min later and said he would be there before 6 with a 30 minute window... never showed waited until 730 before calling it a night. This morning dispatch calls me and says she “accidentally left the wrong number on the paper for him to call me 😉” however they had my ADDRESS. This company is incompetent and I’m amazed that they are still around. I will not speak bad on the technicians because I don’t know their services and everyone needs a job. However, the main office needs training fast... how do you put down the wrong number, yet called me 4 times🤔. I’m in the process of burying my husband and needed clean clothes for the kids. I’m already losing time off of work (a whole day) so when you say 1-5 I expect nothing shy of it. And then to call me this morning as ask me to be at home until 1 is beyond me😡😡.
★★★★★ 8 years ago