Google Reviews
Kira Grubb
★★★★★
2 months ago
No one is ever ready to be stuck on the side of the road, but these guys made it the least stressful experience possible! They showed up super fast and were friendly and professional from the start. HUGE thank you to Jacob for saving the day and making the 50-something-mile cruise to my mechanic comfortable - such a pleasant and personable guy! 12/10 - would absolutely recommend!!
Shawn Eckhart
★★★★★
4 months ago
This towing company is phenomenal! I can’t give enough praise to Sonic. Yes, that’s his real name. He came to my rescue today after I tried to arrange something with another tow company yesterday. Needless to say, after three hours today of waiting, I turned to Lansing Towing. I hadn’t eaten lunch yet and it was near 2 pm. After he did the lockout, I said I was going to the restroom and would be right out. I joked maybe he’d have the car hooked up by then. He did and was ready to roll. From the first call to the drop off spot around 27 miles away, Sonic made it happen efficiently, timely and friendly. I’ll definitely be calling them again! They were reasonably priced considering I had a lockout, jump and tow done. Thanks Lansing Towing!!🌺👏
Petrus M
★
☆☆☆☆
a month ago
Avoid Lansing Towing at all costs. I had multiple AAA tow requests, and even after a triple A supervisor specifically noted on the request not to dispatch Lansing Towing, they still kept getting assigned — six times in total. I also tried speaking to dispatch but he was super unprofessional and was the reason why all this was happening.. After the very first time I refused service, dispatch put notes randomly accusing me of “fraud,” and putting false things in the comments so I have trouble with future requests, which a driver admitted to me directly while I was voice recording. These accusations were false and made it harder for me to get help at the time. On a previous request, they even marked that they arrived and that I wasn’t there, but they never called and never showed up. Since AAA requests count against you, that caused even more problems until I was able to have a supervisor investigate/ WATCH the requests and noticed what I was experiencing. I got all my requests back and there is now an investigation opened but all that time I went through is pretty unfortunate and it would suck for somebody else to go through all that I went through due to them not able to get it changed to a cash call and get $140 from me. It honestly felt like they were trying to make things difficult on purpose, possibly to push the situation into a cash tow instead. Very unprofessional experience and extremely frustrating to deal with. I recommend staying FAR away from Lansing Towing, I recommend PJs instead
Billy S
★
☆☆☆☆
a month ago
AAA Needs to Investigate This Provider. I genuinely do not understand how this company is AAA certified. My brother and I were dispatched to this tow company through AAA for what should have been a routine tow. Instead, I went through three separate dispatches in one day for the same vehicle, and not one AAA-covered tow was completed. Each time a driver arrived, the first thing mentioned, before preparing the truck or properly evaluating the vehicle, was that it would be a cash call. The price started at $140, then dropped to $120, then $100. The reason for refusing the AAA tow changed each time. What raised serious concerns was dispatch involvement. When we called dispatch to explain the situation, before we could even finish explaining, they immediately told me it would be extra and that they could “work with me” on a price. That conversation focused on payment before clarifying eligibility. If documentation was required, that could have been clearly communicated before dispatching drivers. Instead, three separate trips were made, three requests were used, and each time private payment was discussed first. All three calls were handled by the same company and same dispatch. The pattern was consistent. I have used AAA in the past and never experienced anything like this. This situation was so frustrating that it genuinely made me reconsider my membership. AAA should seriously review this provider’s dispatch and service practices. Members rely on AAA in stressful situations, but Lansing towing instead takes advantage of these desperate struggling customers by pocketing extra cash from whoever is desperate. The experience I had did not reflect the level of service AAA advertises. I could’ve spent the money on an actual tow company instead of having triple A yearly “just in case” ..I didn’t realize triple A allows others to openly scam you otherwise I wouldn’t have had the membership
Xander Ribierre
★★★★★
2 months ago
Great work, quick and easy. Driver Clarence was professional and quick to get the job done. Arrived ahead of schedule. Highly recommend. They also take cash or card which is nice!
Robert Hiatt
★★★★★
2 months ago
Tow Truck arrived within a half hour to unlock my daughters truck, Jacob had it opened within two minutes. Very professional and courteous. Will use again.
Mallek S
★
☆☆☆☆
a month ago
Extremely Concerning Experience I was dispatched to Lansing Towing through AAA for a simple tow less than a 4 miles. What happened instead was extremely concerning. I placed 3-4 tow requests in one day for the same vehicle. All three were assigned to Lansing Towing. Not one AAA covered tow was completed, yet all three requests were counted against my membership. Each time a driver arrived, the first thing mentioned, before positioning the truck or preparing equipment, was that it would need to be a cash call while he was communicating w dispatch. The quotes went from $140, to $120, to $100. The reasons for refusing the AAA tow changed each time: • First visit: plate issue • Second visit: registration • Third visit: driver unaware of issue stating it must be cash and that he’s just following orders from dispatch Each time I corrected what was mentioned, a new issue was introduced on the next visit. What stood out most: •\tDrivers parked away from the vehicle instead of setting up to tow. •\tPrivate payment was discussed immediately upon arrival. •\tRequirements were not clearly communicated before dispatch. •\tAll three calls were used without service being completed. When I asked one of the drivers what exactly was required so this would not continue happening, he stated he was “just following dispatch orders.” I also contacted dispatch myself, and before I could fully explain the situation, he knew who I was by me simply stating the car that I was calling about, he right away mentioned that it would be a cash call without even listening to what I had to say or my situation This created a pattern where AAA service appeared to be redirected toward private payment instead of being properly evaluated under membership coverage. I have used AAA and other tow providers before and have never experienced anything like this. This resulted in an entire work day lost and my annual tow benefits exhausted for one vehicle. I strongly believe this situation deserves review by AAA regarding how this provider handles dispatched calls. I also have recordings of the tow truck drivers being clueless when I was asking why they aren’t able to tow, they couldn’t give me a reason just kept finding something new each time mentioning they are just following orders. they sent ppl to try and take advantage of somebody in a desperate situation instead of simply helping they changed a 10 min / 4mile tow into a whole day and hours of waiting. I honestly have never had my whole day wasted like that before it’s very sad how some businesses try to take advantage more than they’d like to help. All of my triple A requests were used on this car all 4 requests in 1 day they come out just to tell me it will be a cash call, but not once were they able to tell me what I need to be able to tow it when I asked multiple times on recording instead their goal was to just charge me extra not to help a customer. Very Surprised Triple A has that company working w them while they’re trying to pocket $140 extra from desperate students and refusing to tow until getting extra $$. I believe the dispatches name started w an A.. maybe Anthony but everyone working there is so unprofessional honestly makes me sad
David K
★
☆☆☆☆
Edited 3 weeks ago
The driver spoke to me when hearrived and was mentioning how AAA doesn’t pay much at all then decides to mention it’s gonna be a cash call 😂 go to H&H towing they will go above and beyond to help you instead… thank me later. These guys are money hungry and don’t want to help
Olivette Drane
★★★★★
3 months ago
Ed picked up my car today. He was very pleasant just a regular gentleman. He aired up my flat and was just an all around nice person.
Isaiah Pringle
★★★★★
3 months ago
Zee was AMAZING very professional and very nice, he also gave me advice on what I should do about my truck and made sure I was ok before towing, come to find out I did not need at towing at the moment,hope you guys treat zee really well thank you!
Katie F
★★★★★
4 months ago
Very professional and very quick. Spoke with their call center/dispatcher and she was very informative and helpful. I was alone on the side of 96, Jacob let me wait in the tow truck while he took care of the vehicle. Felt safe and comfortable and would not hesitate to use them again if the need ever arises.
Briana Brewer
★★★★★
4 months ago
LC was so professional and was so quick to load my sister’s car on the bed! You can tell he enjoys what he does! I will forever call you guys before any other towing company! I will make sure to tell everyone about y’all! Thank you LC!!
Jill Tait
★★★★★
4 months ago
They were amazing! My daughter’s car needed to be towed and the driver was so helpful and patient. I cannot thank them enough!
Renee Bergey
★★★★★
6 months ago
My car broke down on the road tonight. My insurance company sent Lansing Towing & Recovery service to assist me. I've had quite a few tows over the years & I was impressed by Freddy, the truck driver. He was by far the most efficient, skilled and professional driver I've had help me.
Christine Kadu
★★★★★
4 months ago
Ed was amazing! My sister needed the towing service. He was prompt and helpful and knowledgeable. Thanks so much Ed!
Kendra Rennie
★★★★★
a year ago
Ed towed my husband's 84 chevy truck. He's every careful, and knows how to strap it down! Would highly recommend him and this company!
Robin Chadwick
★★★★★
7 months ago
Vincent came to my house approximately 7:30 am, as my Jeep wouldn’t start. He was very professional, friendly, and helpful. Needed new battery which he replaced right then. Vincent did a superb job. On my way to an appointment quickly. My thanks to Vincent!
Ellen B
★★★★★
5 months ago
RJ came to my rescue last night when my car broke down on the highway. He ended up towing my car to Portage, MI. He was very professional and courteous.
Brittney Mitchelle
★★★★★
5 months ago
Ed was great to work and very pleasant! I highly recommend. Very careful and meticulous with towing our old school to the shop. Will definitely use again.
Tay Covington
★★★★★
3 weeks ago
Great service would recommend them to any and everyone!!!! My experience was great if anyone is hesitant please don’t be their service is great.
