Lentz Auto Repair

Karen Bruno

★★★★★

a year ago

If you're looking for an auto shop with outstanding service, I highly recommend Lentz Auto on Alpine. They really are the best in Grand Rapids. Paul and Mike are such nice people, and they always give me great advice on how to take care of my car. Karen Bruno.

Cindy Lareva

★★★★★

a year ago

Lentz has been my go to place for my car repairs for many years now. The staff is friendly, knowledgeable, and patient with all my questions. The manager, Paul, is a 5-star person himself. I trust him when he says there is a problem, I don't worry that he may be trying to take advantage of me. Paul goes above and beyond to show good customer service.

Josh Bronner

★★☆☆☆

5 years ago

Do not use this shop!!!! I took my vehicle in for a simple front end alignment. I got the car back a few hours later and the car drove worse than before! I took my car to another shop and when they checked the alignment the tow was completely out of spec. The other shop also informed me both CV axles were burnt and leaking (Lentz used a blow torch to loosen the tie rod end jam nuts and didn't bother to protect the CV axle boots). The manager at Lentz owned up to their mistake and said they would re-do the alignment and replace both CV axles. I allowed them to fix their mistake and when I got my truck back I had the alignment checked again by another shop. The tow was technically within spec, but it was at the very TOP end of the spec (aka they did the bare minimum work to get it within spec). The work performed by them was poor and careless. The only positive that I have is they owned up to there mistake and did fix the CV axles for me. But in general.... Do NOT use this shop!!

Leah Hadix

★★★★★

a year ago

I just wanted to say what a great place this was to work with when I needed my truck fixed!! The 2 major car dealerships were 2 weeks out or not sure when they'd be able to service my truck, but in a panic, I called Lentz and Paul and hos associate eased my mind when they said same day or next day repair!! And they didn't BS, it was done same day within 4 hours of them diagnosing the issue!! They were great with communication, and friendly service!! I will 100% be using them as my mechanic from now on!!

Imogen Le

★★★★★

6 months ago

Great staff, fixed the heat in our car. Not another brutal winter thanks to the wonderful staff here. Bonus, they had a badass camaro, old school too!

Patsy Hatter

★★★★★

7 months ago

These guys did a great job of getting my granddaughter back on the road after her car broke down... Did a great job of communicating and giving her a break on price since it needed so much work and pricey work... They were beyond fair and being a granny in Texas I apreciate knowing she was treated fairly...we definitely found our "go to" auto shop in Grand Rapids!!! Thank you guys!!! Ya'll are appreciated!!!!

Kate Elenbaas

★★★★★

a year ago

With the many choices available for all around car repair, brakes, exhaust etc, this is the place to go!! I needed new brakes and rotors and went to Lentz. I worked with Cody and Mike! They were both so helpful in navigating what was best for my situation and within my budget!! I was very grateful for their kindness and excellent customer service. I will definitely be going back for all my car needs!!

Karah Langeland

★★★★★

8 months ago

So thankful for the team at Lentz! They fixed my AC quickly and professionally—an absolute lifesaver during the summer heat, especially being very pregnant! Colton was incredibly helpful, taking the time to explain everything thoroughly. A few years back, Dan helped with my exhaust system and was just as fantastic. Lentz is great and I’ll definitely be back. Highly recommend to anyone looking for honest, efficient service!

Vainxiety

★★★★★

a month ago

Very helpful diagnosing my issue and offering solutions. Transparent business and colton helped out a ton throughout the whole process.

Ruthie Carter

★★★★★

a month ago

Colton is very honest & up front with repairs making my vehicle situation understandable & easy I recommend Lentz to everyone including the universe’ Over all a Great experience.

Hyperツ

★★☆☆☆

a month ago

Stopped in for an exhaust-related repair and the quote was higher than expected for the work needed. The interaction felt a bit rushed, so I decided to explore other options. Hoping others may have a better experience.

William S

★★★★★

6 months ago

I have a 2013 Hyundai Elantra that had major suspension issues and over a couple of weeks as finances allowed Colton and crew basically rebuilt/replaced about 90% of the suspension. My car drives almost as good as a new one!! They fit me in as my schedule allowed, searched for the best options and pricing! Couldn't be happier!

Eddie Allen

★★★★★

6 months ago

Awesome service and repair. Nothing worse that being out of state and your car breaks down. Not knowing anyone in Grand Rapids, I found Colton and his team on Google. Great reviews and now I am giving one. Quick, courteous, honest, and fair price. Great company, and I highly recommend them!!

Carolyn Scholl

★☆☆☆☆

Edited 3 months ago

If you knew ANYTHING, you would know my vehicle had a timing BELT, not a CHAIN. There's a huge difference and it's embarrasing that you would even think a 2006 honda ridgeline has a timing chain. Your shop is FAR too overpriced and dishonest. Paying over 3k to replace a water pump kit and timing belt is a ridiculous quote. I called several mechanics around GR asking for quotes on all of the reccomended replacement parts for my truck, all of them were HALF of the quote you provided, and more extensive. Embarrassing for you, Colton and no one else. You told me in your "professional" opinion that it was not worth it to do more diagnostic testing. Please stop being dishonest to your customers. The concern arose when I realized I was working with dishonest people. You TOLD my father that the quote did not include parts that you *may* have to replace upon timing belt replacement. Not to mention insulting me further by offering me a third of scrap price for my vehicle, repulsive behavior on your part, and it makes your family's buisiness look bad. Wanted to charge me 3x the price to replace my timing belt, water pump and camshaft sensor. Colton Lentz doesn't seem to know exactly what's going on with his clients vehicles, you will have better luck speaking directly to the mechanics here. When I made the decision to scrap my vehicle, Colton offered me 3x lower than any other offer I was going to get, which felt like an insult on top of everything. Overall, I had a very unfortunate experience and will not be returning for ANY repairs. This experience completely burned me and my family's faith in Lentz. If you just want your brakes and rotors replaced, this is a great spot to get it done, if you want any other extensive work done, I highly reccomend finding help elsewhere.

Nate DeBruine

★☆☆☆☆

Edited 3 months ago

UPDATE to reply to the owner: - Check the records. We initially declined, but ultimately approved all the repairs since we were told it would fix the problem (ie engine mount). We even came down the last time from northern Michigan after the owner (Colton) recommended that the mechanic (Mike) and I test drive it together to confirm the ongoing unresolved issue, and hopefully make things right. Mike noted the clunking was still present. This was clearly conveyed to Colton, who stated there was nothing further that could be offered, and no refund would be issued despite our only concern not being addressed. Again, Mike was honest and helpful. But Colton was the opposite, and the Jeep never left the shop operating properly. - This response from the owner denying that their very own mechanic reported ongoing concerns about the clunking only confirms the low quality of customer service we experienced and solidifies my choice to strongly recommend against using this business. Initial review: We brought our Jeep here for a clunking issue. Paid $1500 for repairs, only to find it was still clunking. Brought it back for $500 more in repairs, still with no change. $2000 later with no improvement, we brought it elsewhere and found out there were multiple codes with timing, crank sensor, VVT issues causing transmission difficulties. Respectfully, Colton the owner had little to no idea what was going on each time I spoke with him. Mike, the mechanic, was a lot more helpful. The previous owner Paul always took care of us well and I've been loyal to this place for years, but with the transition in ownership I will never go back.

Jason Green

★☆☆☆☆

3 months ago

By far the worse place to bring your car too. First of all Colton is one of the biggest liars ever. You can’t trust a word he says. I needed my fuel rail pressure fixed (read on the code). They added on spark plugs, ect. And the total came to about $950. They told me my car was fixed the day after I brought it in. Ever since I’ve picked it up, I’ve brought it in 2 other times. NOW I have to get the fuel pump changed and apparently they told me there was a 50/50 chance that it could go bad and that they wrote it on the inspection sheet. I argue with them for an hour, telling them that they never wrote it on the inspection sheet and that there’s no problems that they listed on it. I ended up coming into the shop and showing them that it wasn’t on the inspection sheet that they insisted that it was. Then he changes his mind and says that he told me over the phone when he had never even called me for anything. Now they want another $1400 even though the first $1000 didn’t get me anywhere. Now I’m down $1000 and I’m where I was before I came in. Same things going wrong with my car. Now I’ve picked it up and I’m bringing it somewhere else where they actually care and will fix my car. This place is a joke the people are even worse. Do not bring your car here! The first picture I’ve attached Is there screenshot of what they told me was on my inspection sheet. The second one Is the actual inspection sheet that they sent me. After I showed Colton that He said that he was 100% sure that now he talked to me on the phone about it.

Hayden Gebhart

★★★★★

a month ago

I brought my Subaru in with transmission issues, and the staff was very friendly, communicative, and helped break down issues, pricing, and potential options. Huge thank you to Colton, who I mainly spoke with, for his professionalism and great customer service. The mechanics working on the vehicles are also very kind and want you to feel confident about your vehicle when you leave. I would trust this shop to work on my car again! Edit to add: The pricing is quite high (as is all car maintenance). Always do your own due diligence in quotes from other places as well! But Lentz will always work with you and look for best options :)