Lexus de San Juan Service and Parts

Maria I Gonzalez-Villarreal

★★★★★

Edited 7 months ago

It is always a pleasure to take my car to Lexus de San Juan. Every one is coordial and on point to service their customers. The premises are very comfortable and spacious. I appreciate the coffee bar and water. Rogelio is always professional, respectful and pleasant as he knows his craft. Thank you Lexus

Salvador Vazquez Rosado

★★★★★

Edited 10 months ago

They take care the service of our unit very professionally and cover all the details. The reception area provided coffee and water as well as snacks making comfort your waiting time.

Taina Bairan

★★★★★

Edited 8 months ago

Lexus de San Juan is TOP on service. Is always easy to make appointments and the welcoming of their staff at the facilities are always excellent. The service provided is always efficient, reliable and the best part, fast! I have never been more than 2 hours. That’s why I’m on my 4th Lexus unit.

Elsa Torres

★★★★★

2 months ago

Fast. Polite employees. Excellent waiting area

Juan Lopez

★★★★☆

Edited 2 months ago

Everything was fine, except the very poor job washing the car. It was late December 31st and they probably wanted to go home early.

Luis Diaz

★★★★☆

5 months ago

The only real problem is: No communication. Nobody picks up the phone when you need to talk to your service rep or any other.

jari moreno

★★★★★

3 months ago

First time in customer service and loved the stations to work while my car was underwoong service.

Johannie Santos

★★★★★

2 years ago

Above and Beyond Lexus De San Juan service! My last service in Lexus De SJ included a new amazing experience with Lexus ES 2024 loaner car ✨ Thanks for always make all possible and given the best care to my Lexus!

g alicea

★★★★★

5 years ago

Mantenace service is Premium Plus. Attentions to detail and clear information for my two units, IS350 and SC430 for me is very important. I"will strongly recomend the service. Thanks to Vivianna and her team.

Raul Acosta

★★★★★

8 months ago

Viviana Emmanuelli gave me a 5 star service and answered all my questions. I'd recommend her for your service appointment. The facilities were clean and they offer transportation. They also have a seating area w/ a TV or small desks w/ power outlet in case you have work to do while you wait.

Lorraine Hernandez

★★★★★

2 months ago

Good and personal servive, though it took more hours than expected

Rosario Vera

★★★★★

Edited a year ago

Always pleasant to visit and take care of my unit. They know you by name.My afghan hound Beau was persuading me to get a sports car! He also got a new toy from Lexus family! No stress!

Alexis Carlo

★★★★★

3 months ago

Exceptional service and attention. The repair order was fulfilled to my satisfaction.

Victor De Jesus

★★★★★

a month ago

Excellent service. Super fast and it offers transportation through uber.

Jorge Acevedo

★★★★★

2 months ago

Highly professional personnel outstanding waiting facility it make you feel very comfortable ..

Carlos V.

★★☆☆☆

a year ago

Took my vehicle for a simple oil and filter change. When I returned home, I opened the hood to finish a wire project I was working on beforehand and noticed that my engine oil cap was missing. I immediately drove back to the dealership and not once did they even apologize for their mistake. They just told me the mechanic left it there on the work bench. So they weren't even going to call me to let me know they forgot the put the oil cap on. Wow Lexus! I was expecting a lot better customer service from you!!

Minerva Rivera

★★★★★

2 months ago

They are Very punctual . The service while waiting for you car service was excellent, coffee, cookies etc. This time I asked for an u we to take me to Plaza Las Americas while my car received service and then I was picked up when my car was done. I also liked that they call me informing me asking me for permission to make a further service or any extra maintenance. I recommend them. Alex was super nice and so was Edmauel. He actualizado my car screen