Lexus Only Service & Repair Sarno Motors

Marina Daniel

★★★★★

8 years ago

Great customer service and great prices... this is definitely my new mechanic...

Daniel Sanchez

★★★★★

3 years ago

Rick is honest and the absolute best I wouldn’t go anywhere else

Anastacio Paglinawan

★★★★★

7 years ago

Had my Toyota Camry serviced. Charges for repairs are lower and reasonable compared to those charged by car dealers.

Minh Nguyen

★★★★★

a year ago

Excellent service. He spent time and explained to me when i do the PPI on RX 350 pre-owned. Highly recommend.

M W

★★★★★

2 years ago

Trust this shop more than the actual Lexus dealership. He services all my vehicles.

T J

★★★★★

a year ago

Excellent service, good prices and quick turnaround. I will continue to bring my Lexus SC430 back to Rich. Very trustworthy and honest too.

Ken Jacobs

★★★★★

9 years ago

Rick Sarno is the best! Honest, smart, dedicated to service and his profession. I have brought multiple Lexus and Toyota vehicle to Rick for maintenance. He never overcharges me, always delivers, is prompt and courteous. If I could give him 10 stars, I would.

Je Nn

★☆☆☆☆

Edited 3 years ago

I’ve been coming here for several years to get my car serviced but lately their customer service has been declining. Anytime you try to call them to make an appointment the phone will ring and ring and go to voicemail. If the voicemail box isn’t full (which a lot of the time it is), I leave a voicemail, it is not returned so I have to keep calling. Another time I asked for my service receipt cause he gave me the wrong account. When I called and asked for it, Rick gave me an email address but it was invalid. Did I bother to call and follow up? No because I knew I wouldn’t get them on the phone as previously stated and he didn’t feel it important enough the first time when I requested it when he gave me an invalid email. Another time I called and spoke to Rick to schedule an appointment for a Monday morning as per his availability. However when I got there, the shop was closed with no one there. When I call his number it goes straight to voicemail. No call to tell me they weren’t gonna be open and no call to say to reschedule. As much as I liked their service before all these issues that have happened in the last few months, I will no longer be coming to them for future services.

Saul Emard

★★★★★

7 months ago

called for service on a 2005 lexus, the owner told me exactly what i had to do. It fixed my problem, I recommend this company to everyone. Honestly is huge!!

Robert Schmidt

★★☆☆☆

2 years ago

I use rick exclusively on my lexus SUV but after covid he changed. He told me I needed a catalytic converter when all I needed was a o2 sensor. His yard was also cluttered with all types of vehicles that looked like they belong in a trash heap. The two stars is because of his previous service but I wouldn't recommend anybody to him now. Covid change a lot of people and Rick is not the person he once was who took pride in his establishment. Probably took a huge financial hit during covid as people weren't driving.

Matthew Julian

★★★★★

5 years ago

Rick is the best. Great customer service. I brought him an RX300 to look over. He was honest, and upfront about what he found and advised me on what should be fixed or replaced. If I every get a Lexus or Toyota, I’m bringing them to him.

Jeremy Schacht

★★★★★

4 years ago

First time here (2007 Matrix 119,00 miles). Rick took the time to patiently walk through and explain in detail the various needs for my car, both immediate and longer term maintenance. I never felt rushed and received an honest evaluation that has made me resolve to never taking a car to a dealership for service ever again. I would not hesitate to come to Sarno for all future service. Can't recommend enough.

Georgia Lindsey

★★★★★

a year ago

Rick is a real expert and troubleshoots with utmost accuracy and able to finish repair as committed. Reasonable fees and does not upsell unnecessary parts or services. Trust worthy and highly recommended. So glad, I found this shop, hard to find someone you can trust specially with car repair if you’re a woman.

Koenig Family

★★★★★

a year ago

Rick is far and away one of the best people we've been fortunate to come across in Orange county. He also happens to be the best mechanic we've ever dealt with. He's extended our family an unbelievable amount of patience as we navigate a denied damage claim. It has been months since a tow truck operator connected his jumpers backwards and damaged a fuse box. Rick repaired the alternator and has been waiting on us to work things out with the insurance.

John G

★★★★★

a year ago

Came here to do a pre purchase inspection on a Lexus I was planning to buy. Rick was very thorough and took his time performing the inspection. We spoke on the phone and he kindly reviewed the process and went over some observations that he’s seen on similar models. Best of all Rick was very humble and honest and you can see that he takes pride in his work and has a level headed, no nonsense approach to his work. He treated me with respect and made the process simple for me. He’s the kind of mechanic you can trust to work on your car.

gary briggs

★★★★★

4 months ago

Fantastic! Rick solved a problem that 4 mechanics could not figure out. The price came in way lower than i expected,would highly recommend him!

Angie A

★☆☆☆☆

2 months ago

My review of Sarno is different. My husband and I drove to Sarno Lexus a week ago. We parked by the garage and no one came by for assistance. We drove away, than I called the # on the website and no one picked up. I left a voicemail explaining what we needed. I didn't get a return call but he (Rick) texted me to text him instead. I texted Rick regarding service I didn't get a response for 1 or 2 days later. When I finally got a response he asked what year and Model. I texted him the information however I never heard from him. After a week goes by, I texted him that my husband would take the car to the Lexus dealer for service and to not bother in responding because he probably didn't need our business or money. As of today, we still haven't heard from him... We were disappointed because he has great reviews, unfortunately we got first hand negative experience with Rick and this business. We will never call this business in the future even with all the "positive reviews." We'll continue to take our car for service to the Lexus dealership. At the dealership they are very professional and consistent. At this point I'd rather pay a little more but assured our vehicle will get serviced and if we need a rental it will be provided. There seems to be something going on at Sarno, like maybe overwhelmed? Doesn't matter how big your business is, you treat every customer like they are a million dollar customer. I've learned this a long time ago. Good luck to everyone seeking service from this business. Maybe your experience will be different from ours.