Lexus Service

Alicia Wernick

★★★★★

5 years ago

I have to admit, my very first experience having my Certified Lexus serviced at this location wasn’t great, I was rushed in and out (even though the service took over 2 hours. It was a hurry up and wait situation.). Very impersonal and nothing was explained. However after speaking to the service advisor before having my most recent service completed, I decided to give them a second chance since they’re the closest dealership to me which is over an hour away. This time was completely different! They treated my like I was more than just a number. Brad, my service advisor took me into an office, explained my best course of action, told me how long it would take, offered to put me in a loaner and kept me abreast of the situation. I will definitely go back for future services.

Melissa Ellison

★★★★★

4 years ago

Such a great experience as always at Lexus! Brad K as always, took great care with handling of my car. Even though my tires were not in-stock, was given a loaner until they came in two days later. Awesome service & with a smile! Thanks, Brad!

Kim Trent

★★★★☆

4 years ago

I gave four stars because my service was supposed to include the car being cleaned, and the $300 40K service states it includes that, and it was not. Every time I have had it serviced there they have not cleaned it. In the grand scheme of things, probably not the biggest deal, but don’t tell me that it will be done and then not do it. That’s three services, and never gotten washed. Sorry, but I believe you deliver what you promise. Other than that, everything was great. Thank you!

Michael Kern

★★★☆☆

4 years ago

Unscheduled appointment as large screw penetrated tire. Service staff was busy so I stood there several minutes before anyone engaged me. They acted like an unscheduled visit was not what they preferred and weren't thrilled about it.....but what was I going to do? Took 1.5 hrs as promised and the attitude once the work was done significantly improved.

Jonathan Nichols

★★★★★

a year ago

I get me oil changed with Wil every time. He does a great job and its always quick. It's also great getting back a freshly washed car after as well.

Tenee M

★★★★★

3 years ago

I arrived about 10 minutes early for my appointment and the staff was there waiting. The check in was smooth and the service took about 1 1/2 hours. My car was washed and returned to me. My assigned team member was very courteous and kept me informed.

Lawrence Flahardy

★★★★★

4 years ago

My service advisor Brian was excellent! The last two services was handled by Bryan and my experience has been very satisfying both visits. The technician did a superb job. My Lexus GX 460 came back to me with all service completed, on time, and clean.

Holly Ridgell

★★★★★

3 years ago

This was the first time I have stayed and had my service. Once I figured out what I was supposed to do everyone was very nice. They have a nice waiting area with coffee and separate desks to work while you are there. I really enjoyed the time I waited, because I could sit alone at a desk and review my emails and not feel like I was wasting my time.

Carlton Sellers

★★★★☆

4 years ago

I believe Lexus of Greenville did a great job. We had an appointment but was able to get in 30 minutes earlier than that ! Was just having wife’s vehicle first service so it was free. Which helped out a lot. They were pretty busy but was able to get a loaner so we could go eat lunch while we waited. They were done before we were finished with lunch. I know it was only a routine service but they did what they said they would do and were very friendly doing it ! Great job guys. Keep up the good work. Carlton

Sonya Royston

★★★★★

4 years ago

I took my car in for the 10,000 mile maintenance and oil change. I love the video I was sent of technician doing a thorough inspection of my car. He pointed out what he was talking about, what he was looking for, and overall how the car was doing performance wise. Very courteous, professional, and helpful. The waiting lounge is also great. Very comfortable couches and chairs as well as an office space off to one side for people who needed to work while they waited. They also had complementary snacks, coffee, and sodas.

Alicia Davis

★★★★★

4 years ago

I was greeted promptly. I loved how Bryan contacted me through text message and informed me that if I had any questions I could text or call him. I also enjoyed the video of the inspection done. I thought that was really cool. That was the first time a dealership has done that for me. I am a military spouse and was home during travel, so this was my first visit here….I liked the atmosphere and service.

mike haertel

★★★★★

4 years ago

It was a fantastic experience. Brad my adviser was knowledgeable customer service oriented, very trust worthy and kept me informed of everything from beginning to end. Having the loaner car from the dealership is really helpful without that I do not know how I would manage. In the four years I have dealt with this dealership in service I find them knowledgeable and dependable. Everything always goes smoothly and the repairs are always done very well and well worth the money. I would never go anywhere else. Thank you. I appreciate everything you do for me. Monica Haertel

Diane Evans

★★★★☆

4 years ago

Got there 20 minutes early for my first maintenance check. No problem and took us right away. Appreciated giving us a loaner car so we didn’t have to hang around for a couple of hours. They called us in one hour and 45 minutes to let us know it was done. We checked out quickly and easily. Everyone was very professional and efficient. Thank you! My only disappointment was they did not wash my car.

Dale Weiler

★★★★★

3 years ago

Our experience was excellent as usual. Cole could not have been more professional or accommodating. He had the car back to us within the estimated time and nicely washed to boot. He even was able to get someone to look at our vehicle to give us an estimate of the trade in value on a newer model. I just wish you were closer to us, so we didn’t hove to drive an hour each way to have work done. Thank you for your superb service!

Lee Lee Lee

★☆☆☆☆

11 months ago

Beware to anyone who is sold the full service promise. And beware if you have a flat tire and the only place to find a replacement is the dealership, and you’re an hour plus in distance from the dealership. Also, roadside assistance was initially 90 minutes out, but then added an additional three hours of wait. What a complete disappointment after purchasing a brand new Lexus that they would not fulfill the promise of full service, meaning pick up, fix and deliver back. Unfortunately I cannot recommend a purchase of any vehicle from Lexus of Greenville.

Kevin Hunt

★★★★★

4 years ago

Chase met me in the showroom & was very professional & timely in finding the Lexus that I was interested in & having me take it for a spin. We made the transaction & they were able to deliver it to me due to me not trading. Very pleased with them & would use them again.

Betty Melkon

★★★★★

2 months ago

David Romeo is the very best. I have called him often, and he always answers his cell phone. I have even called him on the weekend and he gets back to me right away. David gives solid advice and explains everything to me in detail. I highly recommend him.