Reviews
Mike Adey
The shop overpromised and underdelivered. After calling around for the earliest availability, I had my car towed to Logan Square Auto. I dropped it off on a Thursday, and they assured me they’d start working on it by Friday or Saturday at the latest. When I called on Saturday to follow up, they said they’d call me back later that day, but I never heard from them. By Monday afternoon, I decided to go to the shop in person to find out what was going on.
They finally gave me an estimate, which I felt was unreasonably high. Frustrated with the cost and their poor communication, I decided to tow the car to another shop. Over the phone, they said the car was ready for pickup, but when I sent the tow truck, they refused to release the car unless I came in person to pay. They then claimed the car was disassembled and would require hours of work to put back together. They refused to let me pay remotely, and wouldn’t release my car till I paid for diagnostics.
★★☆☆☆ 2 weeks ago
Natalia Cardenas
I went here a few years ago to have the undercarriage on my Prius looked at because it was scraping the ground. Logan Square Auto is in my neighborhood but I had never been. Everyone was super helpful and welcoming. The guy even reattached the undercarriage as a complimentary service!
I recently returned because I suspected that I had a bearing issue due to a progressively loud grinding noise. I told LSA that two dealers could not find the issue but that it was really feeling unsafe and that I needed true experts. Lo and behold, they found the issue and solved it! It was indeed a bearing issue and said it was obvious. Makes me wonder what the hell the dealer mechanics were doing. I will continue going to this shop. Nick and Sammy at the front desk were so kind and answered all my questions clearly and thoughtfully. The prices are competitive and they offer a discount for Costco members. Five stars!
★★★★★ a month ago
Keith Heric
My prepaid maintenance just stopped on my Audi so I shopped around for a local shop. Came in for an oil change, was accommodated in a speedy manner, then had a small issue. Everything was completely resolved to my satisfaction as of now, and Nick and his team went above and beyond. It’s my new shop and it’s right in my neighborhood!
★★★★★ a month ago
josh Patrice
Great customer service, knowledgeable staff, kind people. Had to have a new manual trans put in and it was done in about a week
★★★★★ 2 months ago
Barbara Nieves
LSAR is setting a standard for what all shops should be. Clear and transparent service.
We all know of the sketchy auto shops stories well you won’t find that here.
Staff will thoroughly explain the assessment of your vehicle, happily.
I can go on but give them a shot and you’ll too see why I said what I said.
Keep up the great work!
★★★★★ 2 months ago
Zainab O
Nick and his team has provided such great service of my car when it came to a fender bender and repaired it as good as new. Cannot recommend them enough thank you guys!
★★★★★ 2 months ago
Jenna Snowden
I had my car towed to this place a while back. Naturally was over quoted. Guys tried to add oil change services to my quote when I had a sticker that indicated I got one a week or two prior. They said I needed a brake job on all my brakes… quoted 1100. couldn’t afford that on top of the repairs I already needed so I waited and called around. Finally found another shop that quoted me 600-700. I just brought it in today and they said my brakes are about at half their life right now and I don’t need a brake job at all. If you go here definitely take the time to GET A SECOND OPINION because they’re overpriced and scammy
★☆☆☆☆ 2 months ago
Benjamin Kirby
Nick and his team have worked on more than one cars for me over the last 4 years. They always do great work, have great customer service, and I feel incredibly save leaving my vehicles for them to work on. I can not recommend their team enough.
★★★★★ 3 months ago
Stephen Pawlik
Reliable mechanics!
★★★★★ 3 months ago
Paul Robinson
Could not be happier with the work and service we received from Logan Square Auto Repair. Was passing through Chicago when I realized my rear brakes were not going to make the 1500 mile trip ahead. Just by chance found LSAR and reached out to them. Super easy to contact and let them know what I needed. Immediate reply call to set it up. Estimate came in menu format with other things I might need fixed. Pick and chose what I needed, clicked approved, signature, and they were on it. Left garage with a sense truck was solid. Made rest of trip with peace of mind. Gracias hombres por su arduo trabajo.
★★★★★ 3 months ago
Daniel Appelbaum
Process is super easy for reviewing vehicle issues and paying online. The staff is always patient with my questions and are helpful at walking through the work they recommend / what needs to be done. Will certainly be using them going forward. They’ve even thrown in a few free car washes!
★★★★★ 4 months ago
Becca Feinberg
Seriously the best auto repair shop ever! My first time ever in chicago and of course my car breaks down, first thing that caught my eye about this place when looking to get my car fixed was how professional and knowledgeable they are. I’ve had bad experiences with places trying to up price me for things that aren’t even wrong with my car but they don’t. You go in and come out with your car running better than ever! most definitely recommend! might even come here when i’m back home to get some repairs done that’s how amazing they are.
★★★★★ 4 months ago
Sarah Mimo
This is the only place I trust with my cars. They are expensive, but every time I’ve tried to save some cash by going somewhere else, I end up back at Logan Square Auto getting it corrected. They also have amazing customer service. One time my car wasn’t ready at the expected time, so they dropped it off at my home free of charge. If the car gets smudged, they have the whole thing cleaned. They truly go above and beyond.
★★★★★ 4 months ago
Sampson Hao
Great service
★★★★★ 4 months ago
Mohanad Barbarawi
★★★★★ 4 months ago
Gabriel Iriarte
didnt charge me a diagnostic fee even tho i went elsewhere. Thats awesome. Ill be back.
★★★★★ 4 months ago
Jennifer Velasco
Friendly service. They always send a detailed breakdown of the suggested work before they begin work. I never worry about shocking repair bills.
★★★★★ 5 months ago
Josh N
Highly recommend this shop! They were able to get my car in and out quickly and sent me a convenient report of all the issues. The prices were fair and later they went the extra mile for me when I needed to fix a small issue with my car.
★★★★★ 5 months ago