Lone Star Bavarian - Auto Repair Service for BMW, Mercedes, Audi, Mini Cooper

Bryant Cabrera

★☆☆☆☆

3 months ago

Took my car here for a simple issue. This place charged me a $199.88 diagnostic fee, couldn't identify the issue, and attempted to sell me on $2,140.18 on services for which I never asked them to look into. No need to wonder where any diagnostic time was spent.

Jeanette Kaufman

★★★★★

5 months ago

I have never had a bad experience at this business. Front desk very nice and knowledgeable. Thank you for bringing my neglected BMW back to life! Jeanette Kaufman

Ben O'Brien

★★★★★

10 months ago

Trent and staff are very knowledgeable and explained each detail from start to finish. I felt that there was no pressure to do things or forced to have items replaced or repaired. Heather and Nicole were very nice and kept me informed about my car from drop off to pick up. It's just really good to have an option other than the dealership for BMW's. I would highly recommend Lone Star and will continue to use them in the future.

Dr. Bob Akin, Jr.

★★★★★

9 months ago

We had a very good experience at Lone Star Bavarian. Our service advisor kept us in the loop the entire time. They were much better than a dealership and did not find “other problems” that would have run up the total bill, like many others. It’s very refreshing to deal with honest people while setting out to accomplish a task that in so many instances turns out to be a point of contention

Brian Chappell

★☆☆☆☆

6 months ago

Had electrical module replaced and a second key made. When I picked it up keyless start didn’t work on old or new key. Took it back up and took them a month to solve. When I picked it up the second time I was given a small second bill that included towing to the dealer. When I asked the owner for justification on the second bill he was extremely rude and confrontational. He yelled at me for even questioning it. I had already paid them thousands and the second bill was only a few hundred. It wasn’t about the money. I just wanted to know why it was on me to pay for a tow to the dealer. I’ll never go again only because of the owner.

Scharlanea Bell

★★★★★

a year ago

I absolutely love my BMW X5, although I encountered some problems with the diesel exhaust fluid tank. I called and I was able to quickly schedule a same-day diagnosis. Trent provided a detailed explanation of the necessary repairs, and the prices were quite reasonable, especially with the military discount offered. Thanks to Trent and his outstanding team, I was back on the road within twenty-four hours.

Selise Gaidos

★★★★★

a year ago

My first experience with LoneStar Bavarian was excellent! Nicole happily helped me get checked in & into a loaner vehicle. I returned to my beautiful clean car, which now rides better than the day I purchased it! Competitive cost, about 30% less than the dealership quoted me. Thank you

Julie

★★★★★

2 years ago

We had problems with our 2003 530 i driving from Houston to Fort Worth. We called Lone Star Bavarian and explains our situation. They were very understanding g and did not hesitate to work us in immediately. The owner was on site, and their mechanic Chas diagnosed the problem, ordered the parts and fixed a few issues that needed addressed. Their shop was immaculate and their labor rates were fair. We were so impressed we are considering driving to Fort Worth for any major services needed for our BMW! Thank you for saving our weekend getaway!

David Childress

★★★★★

a year ago

I’ve been coming to Lone Star Bavarian for 5+ years and continuously impressed with the level of professionalism and detail from the staff. Even after nothing more than just an oil change, Trent makes it a priority to wash the car inside and out and return it cleaner than it was when dropped off. Labor charges are extremely fair and the staff is not pushy on additional suggested work. As a car guy in Fort Worth, I’ve been to a lot of specialist in the area and LSB is one of the best. Thank Trent and Nicole!

Debra DiGiacomo

★★★★★

8 months ago

I recently brought my 2014 E350 for a major repair (rear main seal and sway bar links) and I could not have been more pleased with the service I received from Lone Star Bavarian. From start to finish, the team was professional, communicative, and clearly experienced. I especially appreciated how thorough and knowledgeable the women at the front desk of the shop were-they really know their stuff and made me feel completely confident in the work being done. After the repair, a minor fluid leak was identified and promptly addressed and resolved without hassle. They stood behind their work and took care of it quickly, which speaks volumes about their integrity and quality control. Based on my experience, I highly recommend Lone Star Bavarian for anyone looking for trusted, specialized care for their Mercedes. I definitely be returning for future service! -Debra D.

Cj Silva

★★★★★

6 months ago

Absolutely amazing. Our 2016 had an issue that Mercedes dealer couldn't find. We scheduled with Lone Star Bavarian for an oil change and during the inspection they found the problem that Mercedes dealer couldn't. We are greatful for the dedication and expertise that Lone Star Bavarian brings. Absolutely recommend, if you want peace of mind and to save on your repairs.

CTR

★★★★★

8 months ago

After over 30 years of being a customer, my BMW dealership advised me they no longer wish to work on older cars like mine. After searching the Internet and talking to other BMW owners of older vehicles, one name kept coming up to go to for service in DFW, “Lone Star Bavarian”. I highly recommend using Lone Star. The company is run like a family business that cares about their customers and employees.

Angee Elizabeth

★★★★★

Edited 5 months ago

I have a long standing relationship with LSB. From the moment you call, Megan is so kind and helpful. I cannot say enough about Trent. He is knowledgeable, very articulate, takes the time necessary to help me understand what the issues are and keeps me informed every step of the way. Al in all if I had to move I would ask Trent for a recommendation for another shop and if he trusts them I will too but I’d miss Lone Star for sure!! I just hope they wash and vacuum my vehicle like LSB does…just another way to go that extra mile to make his clients feel special/important! #personable #highlyrecommend #benzgirl #bmwgirl

Jim Hig

★★★★★

10 months ago

Called last Friday (May 2) and made an appointment for Wednesday (May 7). I arrived at around 8 am and spoke with Nicole at the front desk about my appointment and what service my car needed (transmission service). They provided a ride home and shortly Nicole called and gave me a price for the service needed and I agreed. She stated that my car 2007 BMW 550i would be ready later in the day. I received a call around 1 or 2 pm to say that my car was ready. Nicole sent the driver to pick me up. The driver arrived quickly and I paid my bill and left. They had washed my car and vacuumed the inside (very nice Thanks for that). Nicole was very professional and made everything a smooth transaction. JH

Grant McFall

★★★★★

4 months ago

I found transparency, trust and Integrity at Lone Star Bavarian, Inc. after an expensive misdiagnosis at the BMW dealership. I needed a second opinion from an independent BMW service provider. I contacted Lone Star Bavarian and made arrangements for their team to take a look at my issues. They welcomed me into their shop and explained everything they did to correctly determine the diagnosis. The diagnosis LS Bavarian provided revealed the misdiagnosis by the BMW dealership. The dealership identified a rear differential as my problem with a parts and labor estimate of $9,000.00+ to replace the differential. The correct diagnosis by a highly trained and BMW certified technician at LSB was a worn wheel bearing which cost me approximately $1,700.00 which also covered some additional services. I have reached out to the BMW dealership service advisor and the BMW dealership service manager to advise them of my service experience at their dealership but more than a week later, no one has had the courtesy to call me back. This was a HUGE miss by a highly trained BMW certified technician at a BMW dealership. I can't even get a call back from them.

Ivanna

★☆☆☆☆

2 months ago

Extremely disappointing and unacceptable experience!!! ❌❌❌❌👎 My partner went to Lone Star Bavarian Inc for a full vehicle diagnostic, which he paid almost $200 for. He was very clear from the beginning that he would not proceed with repairs, as he already has his own mechanic and only needed the diagnostic report Because of that, instead of providing the complete diagnostic he paid for they gave him a very incomplete and poor report, clearly cutting corners once they realized they wouldn’t make more money from him! That alone is dishonest and unprofessional!! When my partner went back to complain and ask for an explanation, the manager, Trent Cole, reacted in a completely unacceptable way. He started yelling, refused to acknowledge their mistake, kicked my husband out of the property, and even insulted him, calling him a JERK! This behavior is aggressive, disrespectful, and completely unprofessional, especially coming from a manager. No customer deserves to be treated this way for simply questioning a service they already paid for. On top of that, over the phone we were told the diagnostic would cost $150, but when he arrived, they charged him $190 instead, without any clear explanation or prior approval. I’m not sure if the business is struggling or if they are just trying to squeeze every dollar out of customers, but that does not excuse treating people with aggression, disrespect, and racism. This is on the manager, not the customer, and it shows a complete lack of integrity and basic decency. I strongly warn anyone to stay away from this place.

Brad Troxell

★★★★★

4 months ago

If I could give them more stars I would, they went way above and beyond what I expected. I have a 2013 Audi S6 that had a transmission failure, They sourced a reman unit and found a good used 1. They contacted my warranty company , They warranty company took a week to get their inspector out to look at it, another week to get the work approved. By then the good used transmission was gone. So Trent and his team located another on, but determined it was not worth installing . Well it turns out I have a odd ball transmission , which became nearly impossible to locate another 1. For over a month they kept trying to find another 1 with no luck. The whole time Trent and his team kept me in the loop as to what is going on. I finally made the call to just get the reman unit from Audi. I picked up the car and was very impressed , as always Trent and his staff were very respectful explained any questions that I had. I get to the car it was very well cleaned no finger prints or marks that should not be there. I am very picky when it comes to other people working on my cars and Trent and his team are by far the best that I have ever dealt with. If you have a Audi or any other brand of car they work on I would highly recommend Lone Star Bavarian long before I would recommend taking it to the dealer.