Long Beach MINI Service Department

Maria velasquez

★★★★★

4 years ago

I came in to Long Beach BMW and Mini dealership I had an appointment for a diagnostic test at 8 o’clock my Mini Cooper Countryman was making a noise when I was backing up turning the steering and some others thing so they offer me a shuttle to take me home because he was going to be for a few hours Sergio the driver was nice . my service advisor was Miguel Rivera i see why he is a advisor he is understanding and listen to what I needed to get my car back and running perfect he offered me a loaner but I did not really wanted to get one . so he kept in touch with me and what was happening with my car and what was needed and what was going to be fixed to make my car running perfectly. It took a week and a half.. now the only reason i had to wait is because they had to order the parts so I had no choice but to wait.. and the cost was pricey but it is worth it there’s nowhere else but to take your car at a dealership they will fix your car the right way they have The right tools for your car it was Worth to wait !! now my car is back Running perfect now I can drive my car Safely on the street with my family I would like to thank Miguel Rivera and his team for a awesome job they did on my car I am so grateful for your customer service I really appreciate it !! One more thing can you please thank the mechanic that work on my car he did a perfect job sincerely your customer MariaV

Jen McGuire

★★★★★

2 years ago

My first time visiting this service department for my new Mini and I was very impressed. Joshua helped me out and he was personable from start to finish! The amenities of the place were impeccable and my service was done in record time, even though I wanted to stay longer to enjoy the lobby area! They didn’t try to sell me on any unnecessary services, and I appreciated that. Very clean, upscale, and good service.

Daniel Lee

★☆☆☆☆

a year ago

For some reason the review I left on Google disappeared. (Who knows why). Went into the Long Beach service center for new front brake pads. Arrived early for my scheduled appointment around 1. I was told the service was going to take an hour and the service could cost between $250+ to $500+. Honestly prices were an little much and it's always so questionable when a service advisor is already priming you for a more complicated and steep price. It's front brake pads, its not complicated to switch them out. But I heard this location can be a bit of rip off as resident of downtown Long Beach. I was okay with it, as long as it gets fixed. Since we have a new born daughter and my wife drive the car. The service provider, Alex, says he will tell my mechanics assessment and let me decide what's gonna happen. Of course two hours later, no word and I get text about a totally different problem they found costing $1200+. So already an hour past their estimated time and they spent that time looking for other things to charge for. Because that's what dishonest service providers do. Eventually I find Alex and we end up in a whole mix up because he forgot what car was mine. First told me the brake repairs were free. When I try to leave they find out, he mixed up cars and I will still need new brakes. This is 3 hours now and I was planning to pickup my daughter way earlier. So I ask directly "where is my car and what is going on". Alex says "oh I think they are getting to your car. I think I saw it in the garage". It's been over an hour since they sent me a video text of my car in the garage. With the hood open and them going through the engine. Not the brakes. So okay, just a straight up lie. We'll I still have an hour to wait because they were hoping I would suddenly want $1200 dollars in repairs but I just wanted the new brakepads. I left close to 5pm. Alex seems like a good person but clear a part of his job is to find more things to charge for. Also I didn't need to sit in the waiting area of their building for over 3 hours.

Tom S.

★★★★★

a year ago

I've been bringing my Mini for service or other maintenance issues to this location. Great service, they keep you updated about your vehicle status and are very transparent about their prices. Not pushy at all either. If you have a Mini, ask for Joshua. Super friendly guy and gets things done quickly and efficiently.

Jeffrey Ryan

★★★★★

6 months ago

Fantastic experience!! Kind and professional, epitome of service. Thanks to Gilbert Lucero for all the help - a class act!

Christopher Manlisic

★★★★★

7 years ago

I've purchased multiple cars and this was the best experience I've ever had. These guys were very honest, efficient and made the purchase smooth and hassle free. They were nothing short but perfect. I drove over 2.5 hours in the rain from San Diego tp buy the car and I'd do it again. Ethan and Matt were a great team. Feel rest assured you're going to get a great deal and even better service! Thanks guys!

Tanja Baum Low

★★★☆☆

7 years ago

I enjoyed coming here before and they always gave top service. This time however it was questionable. You could tell that they were either overbooked or understaffed. I called them in the morning because of a suspected damaged tire. It showed low tire pressure after going over something small on the street. The service technician was kind and helpful on the phone, ordering the tire right away so it would be in the next day when I dropped off the car in the morning. I dropped off the car in the morning before they opened and called to verify that they received it. By 10 am still nobody had looked at it. With other service appointments it was understandable that it might had to wait. On that day I received a call at 5 pm that nobody found time to check on it. For one tire - that is a problem! Next day, same game. I received a call by noon saying the car would be done now. However the invoice was not complete. I asked to have it emailed to me so I could pay it and pick up the car after service closed. After figuring out what car we talked about, I received an invoice by 5:15 pm. I picked up the car at 6:30pm. They had the car 2 days to exchange 1 tire. For a dealership that services my car, they didn’t wipe off that rim, didn’t wash the car, but they did check on the fluids. However, they didn’t close the hood. Which I noticed on the freeway as the hood started moving. I have always been extremely impressed with this Mini dealership and their service and care. This time however, it lacked everything I came in for.

Jackie Moncada

★★★★★

4 years ago

Ever since I got my MINI back in 2019, Long Beach mini has not failed me. Thanks to my advisor Miguel Rivera, my service checks and visits are always amazing. I like that he always makes me feel welcomed and secure enough to ask any questions I may have. Even during covid times, Long Beach Mini has been doing a great job with assisting people with their vehicle needs. It’s always super clean, the people are very nice, and there isn’t ever a time where you’re just standing there lost, someone is always there asking if you need assistance with ANYTHING. Totally recommend!

Frank Cirioni

★★★★★

6 years ago

Excellent customer service. I arrived a few minutes early for an 8:00 a.m. service appointment on a Saturday. I was greeted by Zachary and he quickly walked me through the intake process. I asked about a service that wasn't included in my service package (registering a spare key) and Zachary said he was happy to assist me. Approximately an hour later, Zachary called to let my know my car was ready for pick up. When I arrived, my car was ready to go and recently washed by the LB MINI staff. Additionally, my spare key was registered for my vehicle at no extra cost. Great experience at LB MINI - will definitely be back for my next service appointment.

Keri S.

★★☆☆☆

Edited a year ago

Don't seem to fix the problems with my vehicle every time I have taken it in. They are the worst service dept. They charge outrageous prices and I don’t trust them. If you buy a car from here I truly feel sorry for your future services. Not only did I have to have one of my mini’s LEMONED. They continued to charge me for things that never were fixed. They take full advantage of women owners. My advice is go to crevier mini. Much more professional and they don’t price gouge like signal hill does every single time. Without fail. If you call the manager they are disrespectful and unprofessional. Never again will I take my car here.

Jenna Mattingly

★★★★★

8 years ago

This is my third MINI from Long Beach MINI. I always have a great experience here. I would say this most recent visit was by far the best visit yet. My advisor, Kristle, was AMAZING! She responded to all of my emails and texts immediately. I never had to wait for a response. She made my lease return process super easy. She seemed to really care about getting me into the right car. I am very happy with my purchase!

Janie Sullivan

★★★★☆

10 years ago

I've been a long-time BMW owner and yesterday I took my 3 series in for routine maintenance. Tom Miller, my service advisor, is awesome. He also notified me that there was a recall fix that needed to be performed. I was saddened that I was told I could no longer get a rental because my service would be less than 2 hours. I accepted the offer of the free shuttle, but waited 45 minutes for that courtesy. Sergio, the shuttle driver, was kind and delivered me home. In the end, my service took more than 4 hours. My car was serviced and spotless when I picked it up. In the past it was so easy to get service and not interrupt my busy day. Long Beach BMW should re-think the rental policy. This would have been a 5 star review otherwise.

Katherine Farrell

★★★★★

7 years ago

I bought my car here and it was an excellent experience. I moved to the South Bay so started using the service department there. It wasn’t a great experience so I decided to use signal hill and see if it was better. It’s is !!!! I recently had issues with my car due to not being under warranty anymore I used an independent mechanic in the South Bay for a small issue- big mistake! Literally as I’m getting off the freeway today to get my oil change at the dealership the check engine light is back ! I drop my car off and they were able to tell me what the issue was but the original mechanic needs to fix it. With some digging around they found that the original issue that was affecting the part the other mechanic did to the tune of $500 was the problem. So until that’s properly handled they can take care of the real issue under warranty at no cost to me. Amazing. Jonathan is my service guy he’s great! These guys really take customer service to a new level. Thank you!

Tabitha Lentle

★★★★★

8 years ago

Just leased my second MINI through Long Beach MINI and I love it! I called or emailed ALL the LA area dealerships and Long Beach has the best prices and were by far the best to work with. I first met with Ali at the dealership and he was friendly, helpful, informative and not pushy at all. He showed us several cars and worked with us on the price to get to a place where we were happy. Matt helped us with the purchase and was also friendly and helpful. I’ll be back again when my lease is up!

Brianne Davenport

★★★★★

7 years ago

Edwin and Will were amazing! Had a very pleasant experience. A very professional organized team! I was in and out with my new car at a very reasonable time. The team members were very friendly and answered all my little question thoroughly. I appreciate there patience, honesty and positive spirit. Very great experience thank you guys!

Jacqueline Yates

★★★★★

6 years ago

Staff is amazing. Took my car in for a recall issue. They set me up with a loaner car in the latest and greatest edition. Zach kept me updated on the service status of my vehicle. Only problem I was left with was having to drop the keys off for the 2019 Mini because i fell in love. Great salesmanship y’all. Thinking of upgrading soon.

Mike Plantenga

★★★★★

7 years ago

Superb job working with my daughter and me getting her first car. Great selection of cars! Helped us out on the questions she had and did an awesome job working the car we wanted in our price range. They took the time showing my daughter to use the items in the car after we bought it. Definitely recommend Long Beach MINI with the great people and service we got.