MACARTHUR-121 TIRE & SERVICE, INC.

Murdock Doc Gibbs

★★★★★

6 years ago

Sure it's a recognizable name, but the staff and management at this Goodyear have a friendly, neighborhood attitude. Marcus' crew does their best to analyze your auto problem and give you an honest appraisal without stiffing you on the price. A courtesy ride home -- and return pick-up-- are nice features, too. I have been a customer for at least 20 years. They service all three of my cars. It's my cars' home away from home.

Daniyal Khawaja

★★★★★

a year ago

I’ve entrusted these guys with my vehicle for 3 years and for 3 years they’ve not only given me the best customer experience, but they’ve been kind, conversing and always made me feel comfortable with my vehicle in their hands. Thank you to all the gentleman front desk and in the shop that have worked on my car. You guys are the best.

Robert

★★★★★

6 months ago

Great people here, Marcus and John really know what they are talking about, honest people and good techs, im sold

Julie Albright

★★★★★

a year ago

Have used them off an on for years. Just a recent summary of a very positive experience. I dropped in to Firestone in Coppell because it is a little closer to my house and an easier walk home. I had a small finishing nail (maybe from my own garage!) in the tread of my tire. The young lady at the counter came out and looked at it said it might be too close to the edge of the tire and then asked the technician. The technician never came out to look at the tire but said no I just needed a new one. I then the next morning took it around the corner to this location --Goodyear MacArthur Tire and Service and they easily removed the nail and patched the tire from the inside for $29. Great service, no upsale for a new tire and had it complete in an hour or so. Thank you!

Adrienne Carter

★★★★★

2 months ago

These guys and their staff are great … service, pricing, courteous

Philip Jones

★★★★★

7 months ago

Did a great job getting my vehicle all taken care of! They worked with the warranty company to make sure all got fixed and did a great job!

Tammy Moore

★★★★★

6 years ago

This place is fabulous! My dog couldn't be left home alone after surgery, but I desperately needed an oil change. I called ahead and they let me know they are dog friendly! Thank goodness - and everyone was wonderful with this sweet old lady while she watched the world go by. Service is great, they never try to upsell you services up you don't need, and they're dog-friendly. Plus they have a cozy waiting room with outlets and wifi if you need to work. What more do you need?

Soleman Lucha

★☆☆☆☆

a year ago

Terrible customer service. First came in for a leak. Told it was a tube only. FYI they charge $140/hr. Sure you can argue that’s the price for being an “expert” but nope! Later the next day the car stopped working, couldn’t drive past 10 mph. Had them tow it back to the shop, told it was the radiator. Another expensive labor and parts charge. Also a $90 tow charge, if the “expert” would have done a better job this wouldn’t have been necessary. But whatever, they aren’t experts. On inspection on the way out, logo and on engine was peeled off and falling off into the fan. They claimed they didn’t do it and didn’t want to repair it. On principle it was argued with them and eventually with sour faces they fixed that. As if the massive bill wasn’t enough to cover their some error, they didn’t want to do a simple glue repair that they caused. They finally bend and completed it. Absolute terrible customer service and repair service experience. Strongly advise to avoid this location at all costs….cause it’ll cost you a lot.

Curtis W

★★★★★

a year ago

A great place to get work done. Been going to Marcus at Goodyear for years upon years. Prices change with the times unfortunately, just the nature of it. Can be busy and have to wait, but if needing to be somewhere or live in the general area, they give a ride there. Never had a bad experience, just bad news on my older vehicle lol. Part of having a older vehicle with high mileage. From tires, to mechanical work, has been done many times to fix vehicle issues. Would not take my truck anywhere else unless no other choice.

John Lujan

★★★★★

6 months ago

Great service, fair prices. Worked hard to diagnose and repair the issue with my car. Friendly and trustworthy.

Larry Nichols

★★★★★

3 years ago

I highly recommend this Goodyear-121 on MacArthur. Popped in for an oil change in my classic car, once up, another major issue arose, they fixed it on the spot, an at a very reasonable price. This could have saved my life. Thank you, thank you !! Owner Marcus took on the challenge, Svc Mgr Jon spotted an fixed the danger. This was service above an beyond, refreshing, like the old days. I’ll definitely go back here for all work possible.

Taylor

★★★★☆

9 months ago

Good service and relatively quick. The employee explained the issue in terms I could understand. They ordered the tire size and put on the spare for me so I could go about my day until the new one came in. They had great five star service but I gave 4 stars only because of the price of the tire.

Matt Folse

★★★★★

7 months ago

Wife's grand Cherokee needed motor mou to and an inspection. Jeremy was able to get us in and fixed the jeep in 1 day. They were less expensive and quicker than the dealer. Awesome experience and will be using them for service in the future.

Vandicoup

★★★★★

11 months ago

Me and my parents never had any issues with them. Always helped us out when we needed it and pretty reasonable prices overall. And whoever the new, young White man, that always wears a hat, that just recently started working the Front Desk for this Goodyear location is stellar at friendly and effective communication with customers. Great person, always so welcoming, nice and patient. Deserves a raise and should stay with that location for as long as possible!

Andrew Allison

★★★☆☆

7 years ago

I use Goodyear MacArthur Tire & Service for oil changes as they are one of the authorized locations through my warranty. Even with the $35 credit through the warranty I ended up paying over $50.00 which is slightly lower then I would pay full price at Wal Mart. As for regular service work, I got quotes on replacing my spark plugs in both my cars and the quotes were on par with other mechanics. That said after the warranty is over I'll go else where for my oil changes as they are pricy for that service but will definitely consider them for traditional mechanical work.

Sam T Er

★★★★★

10 months ago

I was here on a Tesla with a nail in my left rear tire had me fixed and set me free with little or less wait time. Honestly ask for Kevin Mason for a repairs. This place is legit and people run it the way it should be ran for a common man. Kudos to the team.

Amit Bhattacharya

★★★★★

a month ago

I got a good service from Jerry who works here. Although the shop was about to close, Jerry took care of my request and provided best-in-class quality service. Thank you, Jerry.