About Business
Mass Motor Services Inc is a leading Car Repair specialist serving the Dorchester, MA, Boston area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 74 verified reviews, their reputation precedes them. As a locally-owned business in Dorchester, MA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Dorchester, MA.
Google Reviews
Ellen Snow
★★★★★
8 months ago
Best Repair Shop in Boston! We’ve trusted this shop with multiple cars over the years, and each time they’ve delivered exceptional service. The owners are friendly, knowledgeable, and go out of their way to make the process as smooth as possible. From start to finish, they keep you informed and make sure you’re comfortable with every step. We couldn’t be happier with the quality of their work which has stood the test of time. Highly recommend!
Megan Amburn
★★★★★
6 months ago
I had the best experience with the team at Mass Motors. Car issues and finding a trusted shop are always stressful situations and the customer service, communication, and work done was top notch. Pricing is fair and affordable and they went above and beyond my expectations. HIGHLY SUGGEST for those looking for a go to shop for any and all needs. 15/10.
Pooja Shah
★★★★★
4 months ago
Highly recommend these guys! Excellent team that knows what they are doing and go above and beyond to provide stellar customer service. It's refreshing to find a shop like this that you can trust will lead you in the right direction. I also appreciate the super friendly staff.
Ally Sullivan
★★★★★
a year ago
Mass Motors recently did an incredible job with my car. Their quality of work is impeccable and their customer service is even better. They were very thorough in explaining the process up front and handled all of the communication with my insurance company. The work was done quickly and the entire process was easy and seamless. They even cleaned the interior of my car before returning it. I can't say enough good things about this business and would highly recommend!
Claudia Bellofatto
★★★★★
a year ago
I’ve been here several times for multiple issues (people love to hit me 😅) with my Mercedes and I’ll never go anywhere else! They are SO nice, professional, and always do a perfect job. Can’t recommend enough!!!
G Flood
★★★★★
a year ago
Mass Motor was recommended to me by a couple of friends. The quality of their work is second to none, they were friendly, explained their process, and knew all the ins and outs of working with my insurance agent. They cleaned the interior of my car and they even returned my car rental to the rental agent on my behalf. Mass Motors has been in business since the 1940s and it truly is an incredible operation and neighborhood asset. Finally, you gotta trust a place that's home to two cute pooches who spend their days sleeping on the dog bed in the office.
Jasmine J
★★★★★
9 months ago
3 cars later (VW, Benz & Tesla) and still the only guys I trust to take car of my cars. Good work and good communication. And they clean my car when they’re done!!!!!!!! Easy to get to from Andrew station or Enterprise will meet there with a rental car.
Kerry Kelley
★★★★★
a year ago
Cannot recommend enough! I've had my car in their shop now three times, and each visit has solidified my trust in their exceptional service and expertise. They recommend cost-effective solutions without compromising on quality, which is hard to find in the Boston area! They're also super knowledgeable on car insurance proceedings, which I found extremely valuable. I have, and will continue referring these guys out...thanks again for saving my time, money, and frustration!!!
T cal
★★★★★
8 months ago
Instead of trying to sell me a new battery, they fully charged it for free. It’s refreshing to find a trustworthy place like this in an industry where most people would’ve just tried to sell me a new battery. From now on I’m going to Mass Motors for all my future repair needs
Jamie Nickerson
★★★★★
a year ago
Jake and the team at Mass Motors are the best! They took care of my brakes, maintenance, and a couple other repairs in a quick manner. They were very communicative throughout the process, and made sure I understood exactly what was needed now, and what to be on the lookout for to keep my older car running as long as possible. They also thoroughly cleaned it before returning it to me, which was above and beyond! Highly recommend- thank you 🤗
Sarah Francis
★★★★★
a year ago
Tommy and his crew are the best! Had some damage to the front side wheel cover and they fixed up in a jiffy and cleaned my car better than I ever have in my life! Great customer service and two very friendly puppies for those that like that thing. I do!
Donna Glynn
★★★★★
11 months ago
Mass Motors did an unbelievable repair on my 2022 Equinox. Communication with Tommy and Jake was EXCEPTIONAL!!! The body work done was second to none. THANK YOU MASS MOTORS BILL & Donna Glynn
Tim Hancock
★★★★★
a year ago
Paul, Tommy, Jake are the best in the business! Without exception, mass motors provide for the customer, their work is immaculate, I've been going to these guys for nearly 20 years and they never take me or my business for granted. You can't go wrong with Mass Motors!
Hoang Pham
★★★★★
3 years ago
Some of the nicest and classiest guys around. I had a minor repair I needed done on my car before a long drive for the weekend. After calling 4-5 shops that were closer to me that were fully booked, I called Mass Motor Services which was a bit out of my way. They were able to take me in right away and patched up my vehicle within an hour free of charge since it seemed like an easy fix. I tried to tip them but they insisted I keep it. Really appreciate them helping me out in a pinch. Will be going here moving forward for my auto service needs.
Detective Amateur
★
☆☆☆☆
a year ago
I was informed that I would not be able to repair my car there if Jake couldn’t order the parts himself. He stated “since I’m not purchasing the car parts for you, then I can’t put warranty under those parts. So we also can’t fix your vehicle.” I’ve never heard of an auto body shop denying service due to the customer buying their own parts. Here’s what’s also interesting, I searched the part numbers up online & found out they were selling it to me at MSRP, but they were already discounted products; meaning Jake was purposely overcharging me. I will not return to this shop. When they give you a cheaper price for paying in “cash” it’s because they waive the diagnostic fee & maintenance fee. I went here twice for two separate problems & they tried doing the same exact thing both times, take advantage. Bring your car elsewhere.
Reece Liang
★★★★★
a year ago
Got my headlight fixed here and Tommy took such good care of me. I don’t always have great experiences with car repair shops but this is a quality shop with kind people, would recommend to anybody.
James Hoffmann
★★★★★
4 years ago
My car recently got hit while parked on the street. The bumper and some front panels were completely ruined. The guys at Mass Motors were fantastic. Provided a prompt estimate and repaired my car within days. Tommy explained everything thoroughly and answered all my questions. They made the whole process much less stressful. Honestly my car looks better now than before the accident. Excellent work, would definitely recommend.
William Dixon
★★★★★
2 years ago
Tommy, Jake, and Paul and the crew did a great job on my A3, looks good as new. Great location, easy walk to the T. If you need a rental, he’ll have an Enterprise there for you when you drop the car. Been going there for 50 years. Never disappointed!
Ben G
★★★★★
11 years ago
Had a really great experience with Tommy and Eddie today. I had brought my car over after having a suspicious appraisal and asked them if they could give me a second opinion. They were awesome. It was clearly a busy day but they were able to get me in almost immediately, they were professional and courteous. They took me through each item I had asked them about and showed me what needed to be done and roughly when I should do it. The shop looks like it is run very well and I will be getting my maintenance done there. I will try to give an update after it is all done, but so far, very happy with this shop and I would recommend it to anyone. P.S. Cant speak to the comment about craigslist or the one about the paint job, but from what i saw, these guys really put customer satisfaction at their highest priority. I would definitely give them a try!
Denisa Dobrin
★★★★★
3 years ago
Fast and cheaper than most other options (especially if you pay cash). Great customer service; the guys went out of their way to get my car ready within my timeframe. I usually have my car serviced at the dealership, but I’m definitely using this local shop for my future car related needs.
