Mastertech Auto Repair, LLC

Wayne Steele

★★★★☆

4 months ago

Had fuel pump changed, alignment completed, 2 lights replaced, and a list of stuff that still needs done. I was pleased on how well it starts now compared to the way it did. Also had new drive belt and no more squealing.

Joe Glazier

★★★★★

Edited 4 months ago

Once again we had master tech service our box truck. Once again they were professional, polite, and efficient. They had the repair completed within there estimated time frame. Will use again. Thanks to Morgan and Jake and the other office guy I forgot his name. Updated: Jake came through with excellent and timely service once again! Thanks guys

Timmy Eber

★★★★★

a year ago

My family and I have been using mastertech since they opened! Brian has always took great care of us! From alignments on our car show vehicles, to a/c fixes on our daily vehicles! I really like the transparency of the inspection and estimate they texted me. Pictures and all! Thank you!

Logan Chernikovich

★★★★★

2 months ago

Morgan and Timmy really helped me out! I had went and talked to 2 other shops that said they either were super expensive or couldn’t get me in until the next week. But this place not only got me in same day but also got me the most bang for my buck. The only thing that would’ve made I better is if Jake had actually shown up so I could meet him! Definitely will be coming back!

Tammy Perea

★☆☆☆☆

4 months ago

They aren’t even worth a1star review. I took my truck to be fixed and they couldn’t tell me the problem. They charged $65 to call my warranty company and $191 to tell me my headlights/ wipers work. The staff is extremely rude especially the receptionist. They wanted to charge $1721.81 to do a radiator flush and change the brand new OEM sensor I just put in. BE VERY CAREFUL TAKING YOUR VEHICLE THERE.

Jason O'Dell

★★★★★

6 months ago

Morgan was on the phone (and helping me with my phone) for a couple three hours to help me with my loan. She worked through lunch for me. She helped me financially out of her own pocket. Helpful and friendly the whole time I was there. Jake put it all together and called out the loan company on my behalf. He threatened to not use their services due to constant mistakes on their behalf and told them "I'll die on this hill!" He even cut me a nice break too. These folks trusted me because I trusted them. Sure they wanted to get paid for what they do. As well the mechanics and staff. They helped me. I would have had to keep the rental an extra day. Car is fixed at a fair price. I'm sure I'll trash it and have them work on it again. That fair price becomes priceless when such incredible customer service is involved. Timmy was super friendly and helpful too! Thank you, Jason

Morgan Ashleigh

★★★★★

Edited 4 months ago

I cannot recommend Mastertech enough! My car had a severe engine ticking noise and they were able to save my engine and keep it running in even better condition than I brought it in. They recommended an air induction service and my engine has been quiet as a mouse ever sense I had it done. They also performed a complementary health evaluation and found things on my vehicle I had no idea were problems. I even had a battery that was nearly dead and it was on the verge of possibly leaving me stranded. Thank goodness they tested that for me! The advisors I spoke to were kind and patiently walked me through the process step by step. I was in control of what I was paying for the entire time. They didn't move forward with anything unless they spoke to me first. My car was in the shop with them for two days. Everytime I've gone somewhere else it's been at least a week. Mastertech also loaned me a car to drive while they fixed mine and it didn't cost me a thing. When I picked up my vehicle they informed me that I now have a 3 year 36K miles warranty on everything I had serviced with them!! I truly can't believe it. You can not get this kind of service anywhere else! If you're looking for car repair it doesn't get any better than Mastertech!

Shavon Umbles

★★★★★

4 months ago

This by far has been the BEST place I have ever taken my car to be diagnosed and serviced at. After numerous of trips to dealership for service over the past 6 months and paying countless amounts in diagnostic fee, one trip to Mastertech and they figured EVERYTHING OUT after assessing my car. I came in because my car was overheating when I tried to leave for work. Called them got it towed and they accepted me even though it was last minute. The diagnostic came with a break down of what was wrong and videos that explained what it helps the car do. Definitely a plus because I’m not a mechanic. They even took pictures to show proof of where the problem was. I was offered a loaner car while my car was being fixed which is a plus due to my extended commute to work daily. Timmy was my advisor and delivered amazing customer service the whole time. He was kind, considerate, polite, and helpful during the whole process. He even has a detailing company that I will be using soon! And to top it off they gave me a cookie (best sugar cookie next to my aunts Christmas cookies) which added even more to my experience. I will be getting my car serviced through them from here on out! Thanks again, the name definitely fits the service they provide.

Miranda Stebler

★☆☆☆☆

4 months ago

Don’t go here. I went here as a last resort because they take payments. Towed my car here at the end of September beginning of October, told them multiple times that there was a deeper electrical issue that was causing my alternator to go bad. They charged $190 just to look at my car and swore up and down that nothing else was wrong that my alternator just needed replaced. So we did that. They charged me $1,400 to replace a $300 part. I just sucked it up as they were my only option at the time. Here we are November 26th and my car is having the same exact issues it was having before my alternator went out. Took my car back to them, they ONLY checked the alternator and said it’s working good no issues YET. Then proceed to tell me that I have to pay another $200+ diagnostic fee so they can find the actual issue. While I have no issue paying for the repair itself if it’s a separate issue from the alternator i find it financially predatory to expect someone to pay more money to look at their car when 1. I already paid that fee and you missed the issue and 2. I told them multiple times the first time they looked at it that it was more than the alternator and to please look deeper and they again insisted it was fixed. I asked them to waive the diagnostic fee and the general manager told me that if they did that then his employee would be working for free. He tells me in one sentence that they don’t over charge and their mechanics don’t work off commission and then in the next sentence said they’d be working for free. So which is it? They either make hourly wages or they don’t. It can’t be both ways. He kept trying to make ME feel bad for asking them to do whats right. I HAVE NO ISSUE PAYING FOR THE REPAIR. But u should not have to pay another $200 for you to look at a car you messed up on in the first place. So I wouldn’t go here unless you want to spend 2x the amount that every other shop in Massillon charges and be argued with when you ask them to fix their mistake.

Sean Serfass

★☆☆☆☆

a month ago

Towed there, told them exactly what it was, yet they had to do their “inspection” tried to charge me double of what any other place said, then charged me over 100 when I didn’t want it fixed by them when they told me the price. Straight scam of a place, I should have listened to everyone I talked to prior but was in a jam. Thank god for an honest mechanic down the road a mile.

Autumn Suarez

★☆☆☆☆

Edited 2 months ago

Horrible... Beware if you take your vehicles there for repairs. $2000 to change an alternator, however my car is barely driveable now. My car wasn't like that before, and now I'm out $2000 and can't afford to take it sometimes else to get fixed. They also will charge to do another diagnostic on the stuff they messed up. Lesson learned and still out $2000. They will get no more money from me. Update since I can't respond to the response. I called you 5 minutes after I left your lot. You want me to bring it back and charge me for another diagnostic. Here's just a couple of things that are completely messed up in what you did. One of the hoses next to the alternator was disconnected. And not hooked back up. Trust me I've taken it somewhere else. A pipe to my exhaust is somehow missing. My tire rod boot disconnected at the steering, which is ironic because you tried to tell me my rack and pinion needed repaired. The list keeps getting longer. I will be getting an attorney. You also forgot to mention you charge just to get ahold of the warranty company.

Raider Kitty

★★★★★

3 weeks ago

I can't express how thorough and meticulous they are at this shop, letting you know everything that is wrong with your vehicle... While going over it with a fine tooth comb!! It's hard to find people who care nowadays!!! Thanks Morgan, we love you guys!! 🫶🏼

Angela Brown

★★★★★

a month ago

Brought my vehicle in, and from beginning to end the reps were very helpful, and attentive. They were able to get my vehicle in for a diagnostic in a timely manner and were able to give me options on solving my vehicle issue. I appreciated the time and effort along with the communication they gave me.

Brook Hull

★★★★★

4 months ago

I had a great experience at Mastertech Auto Repair. Jake was fantastic — he treated me with respect, never talked down to me, and made sure I understood what was going on with my car. As a single woman, that kind of treatment is honestly rare, and I appreciated it more than I can say. Morgan was also super helpful and kind. Between the two of them, I felt completely comfortable leaving my car there. The complimentary loaner car was an awesome perk! It was so nice not having to deal with a car rental place. My car is running great now. They did an excellent job, and I’m genuinely impressed. Highly recommend Mastertech in Massillon.

Katie Lindeman

★★★★★

3 months ago

I don’t think I have ever had a better experience with any other mechanic before Mastertech. These guys treated me like a family member from the second I walked through their doors. I took a used vehicle to them before purchasing to get a diagnostic test done, and I am so thankful that I did. Due to their diligence and thoroughness they truly saved my husband and I from making a big mistake buying this vehicle that needed way more work than we were ever anticipating. I can’t thank you all enough for doing what you do. I will be recommending all of my friends and family to see them whenever they need any kind of work done on their vehicles. Thank you so much again for everything!!

Amber Bondoni

★★★★★

5 months ago

I had an amazing experience with Master tech. From the moment I arrived the team treated me with genuine care and professionalism. They worked with me directly on all repairs, explain each step in plain language, and we’re totally transparent about options, cost, and timing. The quality of their work is top notch, and their customer service is exceptional. They truly went above and beyond to ensure I had a great experience. I highly recommend them and I will absolutely return for any future automotive services.

Ryan Lovejoy

★★★★★

3 months ago

Outstanding service and staff!! I took my car in for a routine oil change and transmission fluid change. Jake and Timmy were very friendly and attentive to my needs as I came in during my work day and needed somewhere to work remotely. Timmy even gave me a ride to Tremont coffee down the road so I could work while I waited for my services to be completed. During the wait, Jake called me frequently to keep me up to speed on what I needed and what was recommended and how much longer their work would take. Everything went smoothly and they came to pick me up when all was done. I even got a cookie out of the deal! Quick, friendly and painless. They made me feel like a VIP. I will definitely use Mastertech again! 5 stars all the way!