Mavis Tires & Brakes

Rose Hall

★★★★★

a month ago

Wayne and Ryan were so helpful and kind!! They were quick (under an hour). I will absolutely be coming back :)

Ryder Racinelli

★★★★★

a month ago

Scott was fantastic! He was able to assess what I needed, get an estimate, and complete the service in a very timely manner. Overall 10/10 service!

Ben Aguilar

★★★★★

a month ago

Scott was great! Very professional and got my service done extremely fast. I highly recommend.

Cristy “Cat” Turner

★★★★★

a month ago

Everyone was wonderful. Scott got my vehicle in and out in no time. Great prices also. I highly recommend!!

Kenesha Hill

★★★★★

3 months ago

Blew a tire this morning and headed straight to Mavis. They opened at 8 and got right to us. We were done by 8:53. Scott was very kind and knowledgeable. I asked about deals and he got me one. I'll be back!

Suma Bhanu Battula

★★★★★

a month ago

They're very nice and efficient. I stopped at around 7 pm on Thursday and they were the only ones that stayed open. Appreciate the timely and swift service.

Jamye Adams

★★★★★

2 months ago

Excellent service! Very nice and took care of my van fast and efficiently. He even worked with me to get me as many discounts as possible. I will definitely be back!

Amanda Bell

★★★★★

3 weeks ago

Wonderful experience. Scott was great. Very pleased. Will definitely keep doing business here

Eleanor Skelton

★★★★★

4 months ago

I've been here a couple of times now over the years and they've always been polite and helpful! They've always done their best to get me in and taken care of, even when I needed a quick repair and didn't have an appointment. Definitely would recommend them!

Brittany Cockrell

★☆☆☆☆

3 months ago

I had a damaged tire. Brought it to Mavis and asked them to replace it with a new tire and do an oil change. I waited an hour and a half and went to checkout and it was way cheaper than I expected. I said that and he said oh thats great. When I was leaving I looked at the receipt and saw that they had only repaired it and not replaced it (and never told or asked me). I looked at the tire and had concerns but wanted a 2nd opinion. My dad and I looked at it together several hours later and there was no indication of a good repair. We called the store and a guy answered and we explained the situation and he said we would never just repair a tire like that so you need to bring it back. My dad took it back and had to get them to replace it. I will never go back to that location ever again. They knowingly let me on the road in a damaged tire and didn’t replace it like I asked and never were going to acknowledge it.

Carolina Robinson

★★★★★

2 months ago

Wayne at Tuscaloosa Mavis took great care of me. I was able to drop my car off and get major brake repair done in a day. He was kind and communicative during this entire process. Thank you Mavis!

Freya Seneski

★★★★★

a month ago

The fastest service I have ever had in my life. I was a walk in and my car immediately started getting work done on it. The people were amazing too! Explained all the parts that were troubled on my car.

Monica Wells (Servant Brown)

★★★★★

3 weeks ago

Absolutely wonderful experience and the customer service here is exceptional!! Kudos to Scott!! This is service that you rarely get nowadays so it was refreshing! Definitely recommending!

Kerri Lowery

★★★★★

a month ago

GREAT service! The guys here were so helpful and kind. They took their time and explained everything to me in great detail. I've found my new, permanent tire/oil change place!!! I just can't say enough good things about this place! I usually leave these places frustrated and confused, but not today...I'm so happy to have found such great customer service! THANK YOU SO MUCH, GUYS!!!

Sprinkles Booth

★★★★★

2 months ago

Brought my son up here, Scott helped us figure out what was wrong with the truck. Recommended accurate services for the issue. Got me a quote, worked with me on financing and setting up what work to do now and what to defer. Best shop I've been to in a long time. Much respect to Scott and Mavis!

Ju Ra

★★★☆☆

Edited 2 months ago

Came in September to make oil change in my Mercedes GLK, after 2 hours wait, they said the couldn’t find the oil drain plug and gave me the keys back. My wife drove home . When I came home I saw a complete mess in my garage. They forgot to close the oil cap on thr top. The engine was in oil and they also didn’t install back my underbody cover. After several calls and also wak-ins they told me they will buy the new underbody cover, I wait now since 3 months on it, they never call back. Immense damage they did to my car. @mavis: If you read this, maybe it’s time to at least pay for the underbody cover. UPDATE: Mavis called me and replaced the cover, thank you for that. I increase my rating.

- TheCastletvShow-

★☆☆☆☆

a month ago

The first time I came here, the service was good and I thought they were honest. Unfortunately, my second visit was the complete opposite. When I walked in, I explained that another location sent me here for tires they had in stock. One employee looked at me like I was from another planet, though he was at least decent after that initial reaction. The real issue was the manager (or whoever was in charge). He was rude, which surprised me because he was nice the first time and even remembered me—yet his attitude did a complete 180. They initially tried to charge me mid-$700s for three tires and an alignment. When I questioned the total—since each tire was $102 and the alignment was $119—they then said they had mistakenly added three alignments. Something I probably would have been charged for if I hadn’t caught it. After that was corrected, the price was still almost $600. When I questioned that amount, the manager said it was because of “parts and balance.” I asked what parts were being added and what the cost was, and it came out to close to $200, with no clear or reasonable explanation. They then claimed the third tire was “only $11,” which makes no sense—so essentially two tires and an alignment was almost $600, with the third tire supposedly being $11. When I questioned it further, the manager clearly didn’t like being challenged. I asked how much it would be for just two tires and no third tire at all, even though they said it was “only” $11. The price was still almost $500. He said, “I’m not giving you a discount,” then walked away to help another customer and told his employee, “Yeah, make sure he doesn’t get that discount.” How is it a discount if the price only drops from almost $600 to almost $500? Between the confusing charges, lack of transparency, and rude attitude, I won’t be coming back. Note: Any photos attached are from my previous visit, not this one.