McCarthy Chevy LS Service

Steven Hawkins

★★★★★

7 months ago

I had my car towed from an independence car dealership who had it a whole week for it dying on the freeway. A independence car dealership did a diagnostic check which they should not have done because we were waiting to receive the service contract. After putting a bad battery in the vehicle which McCarthy had to replace, they did a diagnostic check put a new battery in it and called me to come pick up my car. I went to an independence car dealership because it is close to my house. I went too another dealership three times before I bought my car from McCarthy because it was a problem with financing. I put twenty five thousand dollars down and was financed the same night.I’ll be driving the extra miles to McCarthy Chevrolet for all my service now. The staff was friendly knowledgeable and courteous. With the times as they are it feels good to go to a place just not after your money where a person can get great service with a smile.

Tara Kelley

★★★★★

6 months ago

Was able book online with preferred day and time. Got me in and out quickly. I do recommend dealer putting in charging stations for customers while they sit and wait for vehicle to be repaired or serviced. Some of us need to work to pay the bill.LOL

Steven Lindner

★★★★★

5 months ago

Received super quick service for a tire rotation, oil change and to replace a squeaky pulley! Service Manager Shane B. is always great and handles my service needs like a pro!

Judy Doughty

★★★★★

5 months ago

My experience was fine - I was in and out quickly and am glad my car is doing so great!!! I do think it is getting pricey to get our oil changed and tires rotated these days - :o) Thanks.

Paul dodds

★★★★★

5 months ago

The staff at McCarthy Chevrolet was great! Thank you to the repair group who worked diligently, but fast with a critical repair on my camaro. I would highly recommend having your repairs or car problems solved at this dealership. Thank you again!

ryan ruhl

★★★★☆

5 months ago

McCarthy Chevrolet and the Service Technician Shane was great to work with — professional, clear about what to expect, and kept me updated throughout the visit. The maintenance and recall work were both completed on time, and everything was handled smoothly. Appreciate the attention to detail and friendly service!

Brittany Giffen

★★★★★

7 months ago

I had a great experience at McCarthy Chevrolet! The staff was incredibly friendly and welcoming. I worked with Clayton, and he made the entire process smooth and stress-free. Everything was handled quickly and efficiently. Clayton answered all my questions, kept me informed every step of the way, and made sure I left feeling confident in my inspection. Highly recommend McCarthy Chevrolet, especially Clayton if you’re looking for excellent customer service and someone that truly values your time!

Christi Johnson

★★★★★

5 months ago

Extra friendly service!! The oil change and tire rotation was fast and affordable. I also wanted to shout out a man they call "Bronco" who was very kind to change my cabin filter on the fly! These guys are great!!

Elizabeth Ramirez

★☆☆☆☆

5 months ago

I had a very disappointing experience with the service department at McCarthy Chevy. The service advisor was not knowledgeable about my vehicle’s warranty and tried to charge me for repairs that were actually covered. Communication was terrible — my phone calls were not answered, and I left multiple voicemails for both the advisor and the supervisor with no return calls. They also told me I would be provided a rental vehicle while my car was being serviced for warranty issues, but I didn’t receive one until four days later. The entire process was frustrating and unprofessional. I expected much better customer service, and I won’t be bringing my vehicle back here in the future.

Jill S

★★★★★

5 months ago

First experience with the shop here. Can't say enough good things. While purchasing a used Equinox, some questions came up about potential damage where the selling dealership (LS Subaru) would not stand behind their shops inspection. McCarthy Chevy got me in within thirty minutes for a pre-purchase inspection, with the guarantee that I wouldn't be charged if they didn't find anything. Frankly, I assumed they would find something so they could charge, but they gave me a clean bill of health on the vehicle and made me feel much better about my purchase. What's more, the sales team was very kind about my toddler doing laps around the showroom and even gave her a lollipop when she stopped long enough to take it. Really appreciate the matter of fact approach of their team and their reassurance during a big purchase. Would definitely recommend.

Miyohn Baskin

★★★★★

5 months ago

I haven’t had my car serviced by the dealership since I moved to Missouri 4 years ago. Needless to say, I was a bit nervous about going someplace new. David in the service department at Lees Summit was phenomenal! Not only did he explain in detail the malfunctions that caused my vehicle to overheat, he sent a video where I could see the issue as well. On top of the great communication, his customer service was outstanding. He was probably the nicest service person I’ve ever encountered. I picked my vehicle up on Saturday afternoon and was helped by two different young men. They were equally kind and professional. I’m so impressed with McCarthy, there’s no question where I’ll be shopping when the time comes to make a purchase.

John and Kelly Wood

★★★★★

5 months ago

I needed tires immediately due to a damaged tire. All the tires were needing replacement, but due to the damaged tire, I needed them urgently. I worked with both Jordan and Shane and it was the best experience I have ever had at a dealership! They got me right in and helped me find the right tires. Goy my car back quicker than expected as well! The overall experience was great, thanks to Shane and Jordan! Will be back for sure!

Michael Burke

★★★★☆

5 months ago

My service technician was great. Chris was personable and explained what we needes done. My only constructive feedback would be the following. One your prices are extremely high in my opinion. Two, keep youre services depth open past 6 and if you cant. Make sure someone is available if for at least 10 to 15 minutes after 6. I arrived at 5 minutes till and the entire service department was gone. Finally, tell a customer prior to arrival and even during initial call or drop off. If you are paying with credit card there's is a 3% charge. I would have written a check or provided cash. This cost me another 100.00 in fees alone. Aside from that, the quality of work and expectations established in terms of timeline and work to be done was great.

Angela Tanner

★★★★★

3 months ago

Rusty was very nice and helpful and listed to what issues I was having and even showed him somethings and took note and ordered parts. Brought it on Monday by 5pm on 12.15.25 and Rusty called me way before noon which was impressive since they were fixing the sunroof doing and oil change and rotating tires. I have always had a pleasant experience with Rusty.

Alyssa Brooks

★★★★★

4 months ago

First time making an appointment or visiting this dealership. Very easy to make an appointment online. Very courteous staff. Johnathan was so nice to work with. Decent waiting area. Addressed my truck's repair and I was out the door. I would go back.

LaTasha Jackson

★★★★★

Edited 3 months ago

Mike Lesher was an amazing salesman who exhibited professionalism and was real honest about the why's and how's. He was top tier in my book and greatly appreciated. Blessed to have a 2025 Chevy Trax it had 8 miles on it🎉🎉🎉

Brian Davidson

★★★★★

3 months ago

So shopped for some tires for my Tundra. All the forums pointed to a BFG tire. Long story short, even my normal local dealer couldn’t get the tire I wanted. A big warehouse that rhymes with Blosco could sell me the tire but wouldn’t install cause of some rule they have about sizing up. I then did a search online which led me to McCarthy. I Called. I Ordered through sales lady on phone and set up appt. Went to appt. Sat for an hour and a half. Service guy came to lobby to tell me bad news. Somehow the wrong tire got ordered. He apologized and said that he’d take care of me for my time wasted. So I set another appt for the next day. The service department got it done. I Came to pick up truck. Got there and I was a little disappointed at first. I wanted the white walls out. They weren’t facing out! That got miscommunicated somewhere. They apologized (not their fault. Just wasn’t communicated properly) Service said they’d get it done. So got them to redo and they got what I needed/wanted. They made it happen. Not one person complained about me as I wasn’t necessarily easy as they literally had to do the tires twice. I felt very welcome. Lots of guys commented on my Chicago Bears apparel and made it a fun day. Great job. I recommend the service and sales team at this dealership. Great customer service.