Luther Mazda of Lee's Summit Service Department

Michelle Fabac

★★★★★

6 years ago

I worked with Jacob Trillin and he was very helpful, professional, and great to work with. I got s super deal on my purchase and they are so easy to work with. I would definitely recommend going there for a Mazda. Ask for Jacob. He will give the best experience.

Dianna Gillespie

★★★★★

5 years ago

Great! Zach is very knowledgeable, patient and personable. Nate also made me feel right at home. When I am ready to buy a Mazda, I will be heading right back there! ( I have just started car shopping and tend to take my time.)

Brandon Israel

★★★★★

2 years ago

I've never had a less than an excellent experience bringing my vehicle here for service. The staff are professional and caring, and the services provided have kept my 2014 CX-9 safe and functional.

Jessica Brewster

★★★★★

7 years ago

This is the second time that I have purchased a vehicle at Eddy’s Mazda! They are extremely professional and have outstanding service!! I got the most awesome car in the lot! Devin went above and beyond in helping me find the perfect vehicle!! I give them 5 stars every time I come in either to get my vehicle serviced or to buy a new car! I’m so excited and so greatful for all the staff that have worked diligently to get me in my new vehicle and on my way home!!! Thanks so much Eddys!!!

Amy Alyce

★☆☆☆☆

5 years ago

Let me first say that I am an RN working at a major metropolitan hospital during the current COVID-19 pandemic. I depend on my vehicle to get to work. I have now had two very disappointing experiences with this dealership both due to dishonesty, rudeness, poor communication, and unprofessionalism. I bought a used CX-5 from Eddy’s almost a year ago, it was my first vehicle purchase and I have to say it was everything people say buying a car is. Horrible. But trust me that is a WHOLE different story. I will say, they made up for it eventually but only after I posted a a review about the terrible experience. This time, my experience was with the service department. I have two busted tires that need replacing. This puts me in a huge bind as I need the vehicle to get to my shift tomorrow. I opted to purchase four brand new tires from them. I made an appointment for 1:30. The woman on the phone told me it would take approximately two hours and asked if I would be waiting. I told her no, it would be towed in and that I would come pick it up later when it was done. At 4:30, after having received no updates, I called them. Apparently their technicians had gotten caught up with some other things and I was informed that they hadn’t even started on my car yet and it wouldn’t be ready until tomorrow. NO ONE even bothered to call and tell me this!!! I need my car for my shift tomorrow and have no other way of getting there. Unbelievable! I spoke to two different people on the phone, a man and a woman. Both of which were rude, unapologetic, made excuses, and didn’t offer to make it right whatsoever. Huge disappointment AGAIN.

Elizabeth Erich

★★★★★

5 years ago

I came into Eddy’s Mazda wanting to buy a car immediately and was greeted by a salesman named Blake. Blake addressed my needs right away and made the painful process of looking/finding the right car for me so incredibly easy. He helped me find a car in my price range and even added in some extra bells and whistles. I would HIGHLY recommend checking out this dealership if you’re looking for a new OR used car. Oh, and ask for Blake. He rocks.

G Conde

★☆☆☆☆

3 years ago

I wanted to share my experience with the service department recently. My Miata stopped on the highway and was towed to this dealership. They looked at my car for a few days and proceeded to tell me I needed a new engine at a cost of over 10,000. I wanted to get a second opinion and I am very glad I did. My car needed some timing chain repair and was in no way needing a new engine. It honesty makes me sad to think a dealership would make this kind of statement or error. As a female, it discourages me even further and I feel this is extremely disappointing and unacceptable. Second opinions are a must!

Andrew Newman

★★★★★

7 years ago

These guys went above and beyond. Incredible service, knowledgeable, and kept their word. Quinn was a fantastic sales rep, with absolutely amazing hospitality. I won't by a car anywhere else. The knowledge that Quinn had in this brand was impressive. If he didnt know he went and found the answer. The finance manager and sales manager were easy to talk to and genuinely cared about what I wanted and worked their butts off to get it!!

Abraham Smith

★★★☆☆

Edited 6 years ago

The sales staff are courteous and I did not feel pressured, however, here are the issues I encountered purchasing from Eddy's. The lifetime warranty is not nearly as good as the sales staff let on. I purchased the vehicle and requested a copy and was not provided a copy of the document. When I did get the copy, there were many strings attached to the warranty. I specifically did not want gap coverage and they put it in the deal. I asked them to take it out and upon double check did not catch that it was still included. They promised me a 90 day no payment schedule and then after not getting my title in a month, I called and they stated that the 90 days deal was not correct and I needed to come back in and sign a new purchase agreement. They did pay the first month payment. I hope the service side is better.

Patrick Atterberry

★★★★★

5 years ago

Me and the wife was out car shopping, basically looking around. Blake a salesman at the dealership came out, he wasn’t pushy, very professional. He listened to what we were looking for. His whole demeanor was nothing like the cars salesmen we’ve dealt with in the past. I can say he was great to work with as well as the other guys. I would most definitely recommend this dealership if you’re in the market for Mazda or just looking to purchase a new or used car.

Nicolas S

★★★★★

2 years ago

I didnt even buy car from them but was treated like I did. Everyone in the service department was super nice and everything was very convenient. They send you a video of your service and everything, they also have an automatic alignment checker. Would highly recommend.

Don DeSpain

★★★★★

5 years ago

I recently bought a car here and it was such a great experience. It was simple and worry free. The staff was very welcoming and helpful. You have to see Juan because he went above and beyond to get me the best deal. He will get you driving away in one of their great cars right away. He is the best. I love my new car and can’t recommend Eddy’s Mazda enough. I will definitely go back for any new cars in the future.

Clay Johnson

★★★★★

2 years ago

Buying a car is always a most of the day not very fun experience in my experience. They were great, friendly, professional, straightforward, and we accomplished exactly what we had hoped to. And they had a comfortable dealership with refreshments so the wait was made more tolerable. I would recommend you stop by and talk to them if you're looking for a car

Cheryl Hass

★★★★★

6 years ago

What a great experience I had at Eddy's Mazda! There was no pressure, no pushing me in a more expensive vehicle and very little fanagling on the price of the trade in! I would definitely recommend this dealership!

KR Wilson

★★★★★

Edited 11 months ago

Update 4-25-2025 The team at Luther is great! We have had a few unusual items needing attention on our CX-90. The team is curious and so engaged to understand and work towards a solution! That is the best to be able to explore and solve with together! Thank you! --------------------------From our purchase experience to our service experiences, it is always great at Luther Mazda of Lee's Summit. If you are considering joining the Mazda family, this is the place to join. Need a service appointment for oil, tire rotations, or other more detailed services, call Zach and make an appointment! The service team is ready to get you in, serviced, and back on the road!

eric martinez

★☆☆☆☆

3 weeks ago

This dealer does not stand by their vehicles. Buy at your own risk. I purchased a vehicle 10 days ago & they refused to fix issues I’ve found since purchased. They have a “30 day guarantee” but don’t take their word for it!

Brian Smith

★★★★★

a year ago

Best vehicle purchasing experience ever. Thank you Emon (like Pokémon)!! Buy your next car from Emon, I can’t recommend Emon or the Luther dealership enough. No pressure, no stress, no nagging, no last minute add-on fees, no slimy salespeople, just honest and straightforward every step of the way. Other car dealerships should model their customer service after Luther. From “I’m just looking” to “where do I sign” the process was a dream. We walked on the lot expecting the typical pushy salesperson with the typical pushy questions that bring anxiety into the typical purchasing experience but the reality of our experience couldn’t have been farther from this. Seriously, buy your next vehicle here. I’ve received no compensation or other incentives for this review, it is completely unsolicited, nobody from the dealership requested a review either. Their service and approach is just that incredible. The facilities are clean, modern, and well maintained.