McCarthy Chrysler Dodge Jeep Ram Service Department

J

★★☆☆☆

2 years ago

If you have to order parts from them because you can't get them elsewhere they charge you an EXTRA 15% on top of the cost of parts. Then they charge you an additional 3% if you use a charge card! They said this is a very recent change. Employee at window in Parts was unfriendly and does not communicate things well.

Lance

★★★☆☆

2 years ago

The service department advisors were very friendly, helpful, and professional. The cost of an oil change and tire rotation were high.

Kay Stringer

★★★★★

4 years ago

Jonathan is an absolute rockstar! Was very attentive and helpful in answering all of our questions in regards to what is going on with my sister's Dodge and is always a pleasure to work with when I bring my Jeep in for a oil change and tire rotation! Much better than those clowns at that other Jeep place in Independence! 10/10 recommend coming here!

Steve Anderson

★★★☆☆

3 years ago

Hard to communicate between tech & service advisor. Big issue trying to get parts. Had to replace PCM,($925 INSTALLED). Did not fix money light, now its a cam phaser, $2000+tax. Omg

Fredric Bigman

★☆☆☆☆

7 months ago

It nice they let the salespeople use their vehicles for personal use,, like getting a haircut.. Maybe learn how to park first

MrRainingFire

★★★★★

4 years ago

They worked fast to get customers helped and back on their way. They try to do everything in their power to help their customers. My service advisor did a fantastic job in helping me get my truck fixed and on my way, charged a reasonible price as well. Great Service.

Oswaldo Sierra

★☆☆☆☆

3 years ago

We have been using this location for our small business fleet of trucks for several years with great service. Unfortunately, our last few experiences have been awful. After approximately 5 attempts at calling/texting/and leaving voicemails, we had to show up in person to get anyone to communicate with us. Two misdiagnoses later and a 7 hour repair is on two weeks. I am still waiting on a call back from a manager “call you back in 5 minutes”. To be fair they owned up to their misdiagnoses and did not charge us for them. They are kind people, just overwhelmed possibly? The one star is for the lack of communication, and at this point, ineptitude as a dealership.

Seth Carlin

★★☆☆☆

2 years ago

It took 2-1/2 weeks to get an appointment and then they didn't even look at the vehicle until 5 hrs past the appointment time. There service advisors are overwhelmed and it feels as if the technicians cannot handle the work load. Either higher more staff or build more bays, or both.

J. Q.

★★★★★

2 years ago

Bought RAM 3500, so far so good, will update my review if needed.

Number Number

★★☆☆☆

3 years ago

Never got a survey despite having my vehicle serviced twice there. Also vehicle still doesn't seem right even after warranty work for 1k plus steering linkage and alignment (steering wheel play at highway speeds). I'm not sure if I will be ok towing my RV. Left messages for service writer to call me back. No return calls. Not sure what's up with these guys. Probably too busy pushing vehicles through. Nice people; no doubt. Nice waiting room, too. Just lack of communication.

Joe Oz

★☆☆☆☆

11 months ago

Parts people are nice and informative. Service people are just down right rude. Was looking for a dodge dealership to be my go to for my Ram purchase but i guess this one is out of the question. I was warned by others that this one has rude customer service. They were right.

Michael Smith

★☆☆☆☆

2 years ago

Lower than the lowest. No care to work or talk to customers. Scheduled service and when I arrived they had no information on my scheduled service. Had to reiterate all the needed services for the vehicle. Dropped off the vehicle even a day early to ensure an on time completion. Never called me, I had to call them to see what the update was a day AFTER service should have been completed. They hadn’t even started. Gave me a list of other issues that sounded far fetched. After giving approval had to wait another day for service to start. They’re out of some fluids and also the only service provider that CAN give the service. Charged me for service that isn’t completed. Called multiple times to speak with a manager and all they do is avoid you. Find another service provider. QUICK

Tiffany Kirschbaum

★☆☆☆☆

7 months ago

Most unprofessional company I have ever dealt with. Diagnosis on thing then decided since the tech was sick it was a different issue even though they stated no one has looked at it had to call for days to even reach someone when they said it would be ready days ago. Service manage pretty much admitted he was a scammer. Would never go here. Dustin wouldn’t answered calls for 3 days.

LOB “Mrs. Ontiveros Boley” Ontiveros Boley

★☆☆☆☆

8 months ago

I suggest that if you're looking into purchasing the vehicle from this dealership, you stop by the service department first and meet their service advisors. Take a tour and ask questions. And how fast they get through customers, if you make an appointment is your appointment on time, is there a short staff, how fast or quick do they get staffed so they can get customers out as quickly as possible? If they're low-staffed, how fast do they react, and how fast can they get a person to help them when you drop off your vehicle to get serviced? And I hope they don't lie to you. Because my experience there was not good. I made and scheduled an appointment at 8:00 am. When I got there, I told my service advisor that if my car was not done by 9:15, then I'm sorry, I have to skedaddle, because I have an appointment somewhere else. He said that's fair. I went to check on my vehicle around 9:05, my service advisor said that they cannot fix the tire, they cannot patch it or plug it, and that I will have to purchase a new tire. Well, I told him sorry I can't stay longer, so that they can put in a new tire. But before that, he said he tried calling me, but did he even bother trying to look for me out in the lot or in the waiting room? No, he didn't. My service advisor had me fill out some forms saying that I was aware of the problem and told me that they are not responsible if something happened to me on the road because I refused to replace my bad tire with a new tire. I took off to my appointment, and after I was done with my appointment, I went to the nearby tire shop. And I'll be, there's a nail in my tire and they were able to patch it and plug it. As easy as 1 2 3. Now I don't understand why McCarthy Chrysler's service department could not do the same thing and provide me with the same service. Why were they requiring me to purchase a brand new tire when all they had to do was just patch it up, plug it up, fix it up, and air it up, so I could be on my way? I had even asked my service advisor at McCarthy what the cause was of my tire being flat. He said they didn't bother documenting or relating it to him as to what the cause was. So he didn't even have the answer to my question. So beware beware. Well, I don't know if I'll be coming back again. I'm disappointed, and the one in Springdale isn't even better. My advice is to do better McCarthy Chryslers. Have high standards. And have pride in your work that you do there and the employees that you hire.

Ravi Rajanna

★☆☆☆☆

3 months ago

Absolute clown show over here. These guys jerked me around on a repair of my jeep for months. Took it to another area dealership and had it resolved in days. Greg wasn't my SA but he was a complete jerk

Brooke Chowning

★☆☆☆☆

6 months ago

Go literally anywhere else. I have a Jeep under warranty with mechanical issues. I made an appointment for it and the technician pretty much refused to look at it and wouldn't look at my warranty information to even try to help. I have had this appointment scheduled for a while now and no one even called to let me know they don't service vehicles on Saturday after driving 2 vehicles an hour to get there. The earliest day that I was able to drop it off would be Tuesday and again refused to look at any of my warranty information and just said it would be $750 right off the bat. The guy helping me was very unprofessional and frankly a jerk.

Jeremy

★☆☆☆☆

3 weeks ago

If I could give a negative review, it would definitely be a -5. I brought my 2022 Jeep Gladiator to the McCarthy CDJR service department because the front USB ports and CarPlay stopped working. After paying $199 for a diagnostic, I was told the radio head unit had failed and needed to be replaced. During the visit I mentioned that I had already replaced the media hub and the fuse associated with it, but that information appears to have simply been taken at face value rather than actually verified. No voltage testing or confirmation of power at the circuit was performed. Trusting the service department’s diagnosis, I replaced the radio. The problem remained exactly the same. After spending time researching the wiring and troubleshooting the circuit myself, I eventually discovered the real cause: a blown F11 fuse for the UCI (USB) port. Replacing that fuse immediately restored the USB ports and CarPlay. So the outcome of the $199 diagnostic was: • I was told the radio had failed • I spent additional money replacing the radio based on that recommendation • The real issue was a 10-amp fuse Had the circuit simply been tested for power at the hub, the blown fuse would have been immediately obvious. Instead, the conclusion appeared to be based entirely on a scan code without basic electrical verification. I did speak with dealership management (Dillon) directly and expressed how disappointing this experience was. Unfortunately the response was simply “thanks for your feedback,” which didn’t inspire much confidence that the situation was taken seriously. I understand diagnostics can sometimes be complex, but missing something as simple as the fuse that powers the circuit—and recommending a radio replacement instead—is extremely disappointing.