Meineke Car Care Center

Jerel Toliver

★★★★★

a month ago

John has all the knowledge in the world with all things automotive and along with Megan and her supper automobile powers has made my visit an absolute joy.

Trust Say

★★★★★

2 months ago

John did an amazing job on working with my request and was very respectful and kept in contact. I would highly recommend working with him and this shop location

Oveyda Gomez

★☆☆☆☆

a month ago

i had such a terrible experience with the receptionist named rachel who lied to me about quotes on my vehicle and when i asked to get my vehicle she continued to force service by lying and saying they could work something out with me when i contacted the dm he had no idea of why i was speaking about and she would not call me back with any information so i had to go get my car back case it came off as if she wanted to keep my car hostage for me to pay an outrageous price to repair my car. My father knows many mechanics and no one could understand how getting brakes done would cost nearly 3000 dollars. i will never come to this specific location because of her and this was the second incident with this same receptionist named rachel. who proceeded to call me today with more lies.

Michelle Schneider

★★★★★

Edited 3 months ago

I was a girl with a panic attack stopping at the first place I saw for help. During our first snowstorm of the rear, my windshield wiper on the passenger side just quit and the drivers side actual wiper blade flew off. Then I met John at the Bolingbrook Meineke. He is the man. Took care of me and I think it’s safe to say I have made myself a new friend. Thank you office staff for being so incredibly kind. Michelle & John Schneider

Kala L

★★★★★

4 months ago

Such a great place with amazing mechanics. They got me in and out same day for a new muffler. Will definitely be back for any car issues I have in the future!

Joe Malo

★★★★★

2 months ago

Took car there for diagnostics. Staff was very friendly and up front about what they found. Unfortunately engine was dead but will come back with new car and wife’s car for future mechanic needs. Recommended.

Dominic Salamone

★☆☆☆☆

3 months ago

Worst place ever 2 hours for an oil change and they couldn't even reinstall the dipstick. Now I have oil all over by engine of my 2025 Ford Explorer and oil in my fresh air intake system. I would not let them service my lawn mower. Worst part is it was the store manager, who did the oil change.

Kathy Jarman

★★★★★

4 months ago

Anthony & Maggie were amazing at quickly assisting me with brake lights. I came in for a new brake signal as suggested by an auto store and they instructed me how to change bulbs instead. Friendly, professional and customer service focused. I will return to this center for further auto need!

Rachel Block

★★★★★

Edited 2 months ago

Wonderful service and wonderful people! I had to get some hefty brake work done and was aware of everything going on at all times! Happy to have found my new spot for car repairs!

tanya Macias

★★★★★

4 months ago

Everyone from the front desk to the technician was amazing! My experience of getting my battery replaced was seamless. They were able to get me in the same day. Absolutely would return for any future needs.

Moiz Kazmi

★★★★★

Edited a year ago

*Update* 23rd September 2024, I received a call from the manager of the store as he wanted to make my repair right. He talked to me about what had happened and assured me that he will fix the problem if it was their fault, he got my car towed at his expense and went over and beyond in his service to get my car up and running in great shape. Manager Hussain did a fantastic job of turning a bad experience into a lifelong customer. *Old* What should I say about these guys, I went in reading all the great reviews and was expecting great value. On Saturday, 21st September, I called these guys beforehand and wanted to get my alternator replaced. They quoted a competitive price and I got it done same day. I picked my car up and everything looked fine from the "outside". But a horrible experience was awaiting me. I parked my car on the driveway to get the battery charged up after the alternator replacement and went inside. I had to run outside after 20 mins because the neighbors were banging my door as my car was emitting a dense white smoke and there was coolant all over my driveway leaking from my car. I turned the car off and popped the hood open to see that the coolant cap was missing and the coolant was leaking as it could not go in the radiator. I called Meineke and these guys were closing in 10 minutes and my extreme frustration on a dangerous situation was just sidelined by the following words "We did not do it, just get a cap from autozone its just 10$ or you can bring it to us and we'll take a look". That's it. Look at what? You guys missed/loosened the coolant cap and all the coolant overflowed on my driveway, the whole car was up in dense smoke, my neighbors were worried that the car was gonna catch fire. Overall a significant disaster on my first visit just because of their negligence and absolutely no sense of accountability at all. They could've atleast been supportive of the situation which these guys were absolutely not. Just look at the pictures and decide for yourself.

Carlos Rodriguez

★☆☆☆☆

a month ago

Came in today to have 1 tire replaced. Not sure why this establishment feels the need to lie to its customers. I called this morning to confirm that they had my correct tire size. They did not. However, they can order it and have it arrive to their establishment by 4pm. I agreed. When I arrived at 4pm, I was told they received the wrong tire for my vehicle. Therefore my only option was to have the employee personally drive to naperville from bolingbrook to pick up the correct tire for my vehicle. I agreed. 15 min later the employee notifies me that the pick up location was closed. Unless he took a helicopter or a jet to naperville there's no way there was any intention to resolve my issue. My recommendation to who ever runs this business, be honest and sincere to your customers. They are the ones that keep us in business. Its an insult to my intelligence when you look at me straight in the eye and give me false statement. Best regards to this team. Im fully aware we can all face obstacles when we come across these issue. I would've had way more respect for you if you were honest from the start. Best of luck

Wesley Dickson

★★★★★

2 months ago

I am incredibly impressed with the quality care that I receive here! They go above and beyond what is expected, present a thorough analysis of potential issues, and offer solutions and pricing with absolutely no pressure. John (at the front desk) is excellent at setting expectations, finding the best ways to care for my car, and communicating with customers with a genuine desire to serve. FIVE STARS!!!

Steve Constantelos

★★★★★

3 months ago

The dealer told me I needed new brake calipers so I brought my car to Meineke for a competitive estimate, which was texted to me and included images of everything they suggested fixing/replacing. Why Meineke? This location rebuilt brake lines for me a couple of years back and did a fantastic job. This time they replaced the calipers, the brake pads, and serpentine belt for a good price--same day without any fuss. Thanks to John and the rest of the team there.

Rani Laha

★★★★★

3 months ago

I was able to get a super fast appointment for a weekend for an oil change. Prompt and courteous representatives helped me. The new manager was also there. The mechanics were fast and thorough. While there, I was shown other things that could be changed but were not safety concerns at this time. I’m not sure if I will be getting a different car anytime soon or not, so deferred the other things at this time. Thank you! Highly recommended.

Arvin Floresca

★★★★★

3 weeks ago

Quick and easy. John, the manager, provided a number for a tow truck to bring my car in. Videos and price quotes were sent via text where I approved the services. I even paid via phone. It was a very good experience for me since I was busy at work. I just picked up my SUV - all fixed and ready to go - at night (after hours) in front of the shop.

Kristina Frowner

★☆☆☆☆

a month ago

No professionalism at all!!!!!! While talking one the phone I was promised 4 things. Of course just to get my business and money. I work close to the business so I went to get my brakes done because of the convenience, 1. Wasn't able to get an Uber back to work because I came on my lunch break because all the Uber accounts were cancelled, got a ride back in an employee's filth car and was promised my car would be done before 2 pm, the price would be priced matched, the inspection would be waved due to me have a receipt for prior work that was done and I will have a ride @2 to return back to the business at the end of my shift. 2. My car was dropped off at 10am for brakes and rotors. When I was picked up after 2:30pm I then found out that my car was just getting started alittle after 2 and that I would still have the hour long inspection that was supposed to be waved. While have a conversation with the front desk employee (who had given the ride) he promised multiple things after quoting me over 1200 fee for front brakes and rotors. He stated it would be any where from 650 to 780 per Axel I immediately told him to turn around and I will just get my car....... That's where the promises start. 3. When I arrived back to the business no one was on the same page everyone blaming the driver for no communicating. Then the lady/boy wants to go in the garage and start calling me a liar because of the price I paid for my back brakes. Multiple times as if I couldn't hear her and the driver then acts delusional when I say if she has a problem she can just drop my car after wasting 5 hours of my time. She then walks away to continue to open her tarter filled mouth to the other workers meanwhile the driver wants to start arguing stating he doesn't care what I have to say even though he is the reason why I am in the position now because of the lies and thirst of wanted to rip me off. The service was trash the lady/ boy and the no neck driver was very unprofessional. Really hope I don't have to return her for anything they have failed to fix correctly on my car