Mercedes-Benz of Seattle Sprinter Service and Auto Parts

David Winters

★★★★★

3 months ago

Our service advisor Arby was a great person to work with. I ran a Volvo specialty shop for over 30 years and really appreciate good customer service. He communicated frequently and quickly but did not over communicate. Got us into a rental van with a trailer hitch! Proactively took care of warranty work on our six-year-old Sprinter van. I could not ask for a better service experience.

Barry Morehart

★★★★★

a year ago

The level of professional service is very apparent every time I have needed to schedule service @ Mercedes of Seattle. The call center answers the phone right away, schedules the appointment immediately, and once at the dealership, everyone in the building is super friendly and helpful. It is honestly one of the best customer service experiences in any industry. The culture established at MB of Seattle Service Department is world-class. On our most recent visit, Jacob Whatmore delivered another great experience. He's actually fun to engage with. Kudos to him and the team at MB of Seattle. Keep it up.

Scott Mosko

★★★★★

4 months ago

Sprinter van recalled because of computer upgrade. After contacting MB, was directed to their Seattle location where same-day appointment made. Was overwhelmed that MB made what I believe were modest accommodations for Arvy, my assigned service coordinator. Arvy's mobility is dependent upon a wheelchair. His workspace was arranged so he could access the shop's computer. He very competently moved from the desk to the vehicle, to the waiting room, and perhaps other locations to take care of me. His service was perfect. But equally impressive is MB willingness to hire and employ him, and make accommodations so he could serve its customers. BRAVO to MB and to Arby!

Tony SIM sim

★★★★★

3 months ago

I brought my 2021 Sprinter in at 7 a.m. for a recall service. The service team completed the work within an hour, and my van now runs much better. I would give Jacob 10 stars if I could—excellent service.

Doug Lee

★★★★★

2 months ago

Really excellent, personalized service. I particularly appreciated his mentioning how to minimize the commute time to the dealership in view of new I-5 lane closures. Thank you, Jacob!

steve white

★★★★★

7 months ago

We had our Sprinter camper van in for maintenance/rodent repairs (!) and this was our first experience with this dealership. From the time we pulled in til we picked up, everyone was friendly, professional, and most helpful. We received a video of the initial assessment, recommended repair costs, and suggested actions. Upon pickup, we were given very useful advice on how to avoid this type of problem in the future.

Evan Dong

★★★★★

a year ago

I recently had Service B done for our motorhome, and I was truly impressed! Their electronic system and notifications were beyond my expectations—getting a virtual walk-around video from the technician along with a detailed service report and recommendations was superb. The level of transparency and professionalism made the whole process smooth and reassuring. I will definitely return for future service and highly recommend them for Sprinter owners! Oh, and yes ask for Jason as your service advisor... he is super friendly and awesome to work with. Thank you Jason Pascual!! Evan

Ivan Likhonin

★★★★★

2 months ago

Jacob and his team done an outstanding job. Vehicle was completed in a timely manner. Would recommend.

Mark Griffith

★★★★★

4 months ago

Arby was a fantastic attendant - super friendly, showed me around, gave me the estimates and took care of me through the process. Highly recommend him - and Mercedes-Benz of Seattle.

Michael David Myers

★★★★★

a month ago

Arby did an excellent job making sure all issues were addressed and keeping me updated through the process.

KIM TRAN

★★★★★

6 months ago

ARBY is greatly helpful to assist our van's service at this away from home location. He's a wonderful person that we needed just so that the work got done & expedite in a timely fashion.

kandace mulitauaopele

★★★★★

a month ago

Jacob Whatmore from the service department is amazing! He went above and beyond! Thank you Jacob!! From Kandace with Ajax parking R Us

April Culbertson

★★★★☆

6 months ago

We were traveling and needed a quick oil change. The service team was able to get us in right away. And get us out in 2 and a half hours. They did however park our vehicle in long term parking even though we were waiting. Overall great experience. Thank you!!!!!

Geoffrey Bean

★★★★★

8 months ago

Jason was my service manager and did a bang-up job. My metris is a work van and as a small business owner with one work vehicle it was challenging to find a slot of time for me to get the check engine light addressed. He was upfront and honest about the amount of time needed for job and determined it was under warranty at my initial visit which was about as good as news you can get when you have a check engine light. He was very communicative, vehicle was ready when he said it would be and loaner was made available for me.

A C

★★★★☆

a year ago

I recently took my 2021 Sprinter-based RV to Mercedes-Benz of Seattle for the first time. My previous dealership had long wait times, so I was pleased to find that I could get my van in for Service B within just a few days. The service itself was completed in just a few hours while I visited the Seattle RV Show next door. The team provided convenient drop-off and pick-up, which was a nice touch. My service advisor, Jason, was incredibly helpful, personable, and took the time to answer all my questions. The only recommendations from the service team were to replace the wiper blades and top up the DEF fluid. I was already aware of the DEF fluid level and declined, as I had some at home. However, I was surprised by the wiper blade recommendation since I had just replaced them in November 2024 and hadn't used my van from December to March. While I appreciated the efficiency and customer service, I was a bit disappointed that, given the $1,350 cost of Service B, neither the DEF top-up nor wiper replacement was included. For that price, I would have expected these small but essential items to be taken care of. Overall, MB of Seattle provided great service, and I would definitely recommend them—especially thanks to Jason's professionalism and support.

e y

★★★★★

Edited 5 months ago

This Dealership is "incredible". What a quality focused and customer oriented dealership. I've owned my Van for six years and it has not only improved my quality of life (spending time with my son, hauling motorcycles, Efoils, Kayaks and taking me on countless hunting and fishing adventures) but I have had absolutely zero issues with its "flawless" operation. During my most recent service appointment, I received Exceptional Customer Service from: 1) Jacob, who has been my Service Advisor for years and is always very professional in ensuring my service appointments are as seemless and trouble free as posible; 2) Meredith, my Service Technician who provided a new service feature, a video with a detailed assessment with recommendations (which I immediately followed); and 3) Dori who was knowledgeable, friendly, informative and very helpful in scheduling my service appointment. Mercedes-benz of Seattle is a quality dealership with exceptional people. The service department is excellent, always providing timely, convenient and quality maintenance. Buying a Sprinter Van from Mercedes-Benz of Seattle was one of the best decisions I've ever made. A happy and satisfied customer. E. Young

A͙r͙t͙u͙r͙ K͙h͙y͙l͙y͙u͙k͙

★★★★★

Edited 4 months ago

One the most amazing people that work here in the service department. Always admire this dealership for professionalism and quality for their services. I’ve been a customer for 4years and can’t say enough THANK YOU for such phenomenal experience)