Mercedes-Benz of Temecula Service

Mike Casey

★★★★★

Edited 5 years ago

A truly Professional experience, surrounded with excellence. Service Consultant Jose Hernandez first of all listened to the Customer's needs, then politely made suggestions to correct the issue. He assured me that we would accomplish the repairs with my best interest in mind. Jose was in touch with a text message or a phone call every step of the way setting a comfortable and agreeable expectation. I found this to be a comforting experience, and that my Mercedes was in excellent hands. Lulu Rodgers assisted me with a Loaner vehicle, and that piece too was slick and smooth. I am highly impressed with your brilliant, quality, focused, professional staff. Thank you for all you for all you do. You make the dreadful car repair exercise a pleasurable experience. Sincerely, Mike Casey Temecula

James Cossack

★★★★★

5 years ago

Our experience there was truly painless. Elizabeth was our rep, she took charge wrote us up, got us a loaner and we were in and out rather quickly. During the service time she kept us up to date and was very professional. When we picked up our car it looked great, runs great, we are very happy. Thank you

Mechelle Manista

★★★★★

6 years ago

We recently had a service done on my car. Sam was very responsive, and made sure that all of my concerns were adequately addressed. His willingness to go beyond what was required found a serious issue that required a battery replacement. I highly recommend him for your service needs.

Vivian P

★★★★★

6 years ago

I’ve had my car serviced here twice now and both times have been such a great experience. Service advisor, Alvaro Acevedo, is simply amazing! I just call him up and he works on getting my car in right away and always makes sure I have transportation to and from the dealer, whether with a shuttle or loaner. He keeps me updated throughout the service process and ultimately gets me back on the road with my car feeling like new again!

Foxtrot Co

★☆☆☆☆

4 years ago

Have taken our car to this service department a few times and it's always been the same disappointing experience. Service department agents have always been rude and annoyed. They never follow through on their commitments to provide updates. The car has never been ready when they say it will. They show zero remorse for missing on all these basic customer service practices. Not once have they offered to make it right or apologize when we ask why they are not following up or missing deadlines. Overall, completely unsatisfied with this service department. We have experienced the same level incompetency from multiple service agents. Highly recommend making the drive elsewhere if you can. We will be taking our cars to a different dealership moving forward.

Eric Wilson

★★★★★

Edited 5 years ago

My first service experience at MB of Temecula was truly exceptional. From my initial phone call to set the appointment to the time I returned the loaner vehicle and picked up mine, I felt like I was their #1 priority. To Reza and everyone involved in my experience, thank you. Eric Wilson

larri lettman

★☆☆☆☆

3 years ago

Took car in for the yearly service/maintenance/inspection. I was assured there would be a Diagnostic test as well and a test drive. Millage in and out was the same. Yearly inspection not done. Cost $210.00 for a car wash. And they had the car for 2 days! Service manager is not reachable and doesn't return calls. Horrible service! Beware. We will go back to the Escondido dealership from now on.

Cindy Knutson

★★★★★

5 years ago

Nice and easy service. Assigned Riza to look after me and he was very efficient with his follow up.. Dropped off my Van and within two hours got the diagnostics and got it done. Very happy with the work and I got a two year warranty,,,Thank you Mercedes Benz of Temecula.

Barton Van Wey

★★★★★

Edited 6 years ago

Very responsive, polite, was not sure what to expect with my sprinter motor home and their facility to handle it. The engine light had come on with no obvious running issues. Mercedes had to order parts and all repairs completed by the next morning by 9:30 am. Great job guys.

Brenda Aguirre

★☆☆☆☆

2 years ago

SERVICE DEPARTMENT OFFERS HORRIBLE CUSTOMER SERVICE! Being a “high end” dealership they have no professionalism and lack communication skills. If I could give them zero stars I would. I have a 2022 AMG GLE 53 I’ve had to take it in for service and different issues and each time I have to call multiple times to get updates because they have no common courtesy to update you. Each time I’ve picked up my car the only thing they’re good at is charging you. They have NEVER let me know what they did to my car or what they found or what needs to be fixed on it. This last visit I told them NOT to wash my car because it was detailed and guess what they did… they threw it in the car wash and left it with water spots all over. If you’re not going to listen to the customer at least dry it and make it look presentable for when I pick it up. I have left the manager voicemails and I haven’t received a call back to relay my concerns. Save yourself the stress and purchase your car at a different dealer. One where their service “advisors” have common courtesy and actual professionalism.

Li Zhang

★☆☆☆☆

a year ago

The service so terrible. Our car was left there for more than a week and no one called us. The person who helped us was not in the office after that. So there was no one to take it over. We had to took our car to another Mercedes place to get what it needs be done. NEVER come back this place anymore.

Beach City Stairs & Trim

★★★★★

6 years ago

The Temecula Mercedes-Benz dealership was very accommodating to servicing my sprinter around my schedule. Not only did they get their maintenance done quickly, they returned my vehicle very clean. All of my experiences have been pleasurable and goes to show that you get what you pay for.

Connie Jordan

★★★★★

5 years ago

Outstanding service! For an airbag recall during the pandemic, they picked up my car exactly on time, installed the new airbag, washed and cleaned my car inside and out, and filled it with gas, returning it that same afternoon. I was kept apprised of everything every step of the way. Complete professionalism by all involved. Great job!

David Ho

★★★★★

Edited 6 years ago

Here, i get all the service I need and have a great warranty on their work (not that it needs it to begin with since it's always done right). extremely courteous staff from Porter to cashier to SAMUEL LAFOCA, whom I think is the best service advisor I've ever worked with. He always goes the extra miles to shave my bill off here, there and whatever he can do. So if you go to this dealer (and I do recommend you do) and you will be a new client, request for SAM. Totally clean dealership with great coffee 😊😊😁😁. Highly recommended.

Charles Morris

★★★★★

Edited 7 years ago

My experience was excellent. Manny Henshaw was my service manager he presented himself very professional and did an outstanding job. In my opinion he should be promoted at the quickest way possible. Thank you have a great day Sincerely, Charles Morris

Ed and Joanne Letourneau

★★★★★

7 years ago

We are from Michigan and needed an oil change on our class B van. The dealership was friendly and our experience with Manny was excellent! He took the time to thoroughly answer our questions. Very well kept dealership! Highly recommend! Ed and Joanne 😎 😄

Mike Taylor

★★★★★

5 years ago

All of the employees that work here are great. I dropped my car off to be serviced and the loaner car was ready right away. When my car was ready to be picked up they asked when I would be there so, I didn’t have to wait for them to get my car. I simply pulled up gave them the loaner car keys and got in my car and left.