Mobile Auto Works

A Google User

★★★★★

2 years ago

Charles was great. Got a pre-purchase inspection. Came by right on time, checked out the car quickly, pointed out everything he found and explained it all comprehensively. He answered any questions I had in a very kind manner and offered further help in the future. Didn't even pay that much for a PPI. Setting an appointment was easy and quick. Give him a call before you set it online and it's even easier. I would definitely recommend MAW to anyone looking for a kind professional who knows what they're doing.

Kenzie Thomas

★★★★★

2 years ago

Charles came out to my house to give me a repair quote on my Jeep! He’s very knowledgeable, that much is obvious! However is is also extremely kind and took time to explain the repairs! I am scheduling the actual repair work next week, but thought a separate review on the estimate process was warranted!

Johnathan Santana

★★★★★

6 years ago

If I could I would give him a million stars! Charles was amazing helping with my pre-purchase inspection on my car. He was super thorough with the inspection and came straight to the dealership. He went above and beyond my expectations. When I first heard how much it was going to be I almost didn’t make the appointment, but I’m so glad I did. It was so worth the $180 for his services. He gave me his cell number and I was able to consult with him even after he left. Truly a business that looks out for its customers. I would recommend them to anyone in the San Jose area.

Aurelia McConnell

★★★☆☆

11 months ago

Today I paid the following $925 the Crankshaft sensor, Water pump belt and Alternator Belt. The parts were cheap the labor is the sum of my payment plus the markup on each part purchased from the mechanic and not the store which equals 50%. If you need a fair price, I would hire someone other than Charles but if you need your car maintenance in a pinch then...thanks!

Steven Swinkels

★★★★★

a year ago

Charles is an unbelievably skilled technician and consummate professional. Absolutely our go-to mechanic for everything from oil changes to new water pumps. Highly recommended by us highly-satisfied customers with no hesitation.

MITCXHELLXGEIST

★★★★★

Edited 3 years ago

I've used Charles twice now for pre-purchase inspections, and both times he saved me from buying total lemons. He takes his time and goes over every inch of the car. He not only tells you everything that needs to be addressed, but he is able to give you estimates, and is able to break the news to the sellers politely. He is a well of knowledge, and is simply a great person along with being a great mechanic. He is very trustworthy and always has the customer's best interests in mind. His services are worth every penny, you will not be disappointed. Thank you so much Charles!

Jay Lu

★★★★★

2 years ago

I can't say enough appraise for Charles' work! He just saved me from buying into a long-lasting trouble with his thorough inspection. The car I was interested in is expensive and looked fantastic on the surface, but Charles' found out issues that made the car unsafe to drive. I dodged a bullet. Besides, talking on the phone, getting the report and pictures through text and email, convenient appointment online just make everything super efficient.

Irma Sxhowalter

★★★★★

2 years ago

Charles is extremely knowledgeable and cares about doing a good job. He came out to diagnose my dead Ford Ranger. He got her running after a month sitting idle and we have a plan moving forward with maintenance and fine tuning. I would STRONGLY recommend this mechanic. Honest, knowledgeable and reasonably priced. Thanks for the excel service Charles!!

Luvell Loudermilk

★★★★★

11 months ago

Very reliable, he came at a respectable time. During his inspection he wasted no time with letting me know the main issues including the cause and effect. He took as much as 20 minutes to resolve my issue and even after, he offered another respectable time he could come if to ever happen again. Would definitely recommend to the next.

Brock Davis

★★★★★

a year ago

Called Charles for a pre-purchase inspection the morning of, and he got me into his schedule at a very reasonable price. He went independently to the dealer and quickly gave me all the details I needed over the phone. He even suggested a few items to ask for repair, which the dealer did for me. Highly recommend Mobile Auto Works.

Rick Rutter

★★★☆☆

a year ago

I used Charles to replace a dead battery on a weekend. The service was convenient but expensive. Fast forward 3 months, the car won’t start and the battery is the culprit. My regular mechanic tested the battery and determined it has a bad cell. Taking advantage of the battery’s warranty through Charles was going to be extremely inconvenient and expensive. I’d have to take out the battery, drive it to Charles and then pay for him to drive back out to replace it. I understand his time is money, but not a great customer experience when I already overpaid for the initial service. Just something to consider when you’re looking for a longer term relationship with a mechanic.

Destiny Garcia

★☆☆☆☆

9 months ago

I paid $573 for the technician’s time, but the work was left incomplete. After the payment, there was no follow-up from their side — I had to chase them down repeatedly. As a customer, I expected the technician to follow up and ensure the job was completed, not leave me doing the work myself. I even requested a partial refund for the unfinished work, but the technician continued to ignore my messages. I had to finish the job myself, including getting the tail lights, strip lights, and dog lights to work — tasks I clearly mentioned in the beginning. This level of unprofessionalism is unacceptable. I do not recommend this business and would advise others to think twice before hiring them. I am still waiting for a response regarding my refund.

M S

★★★★★

a year ago

Charles was reliable, professional and did a great job on my Volvo battery replacement! It wasn't the right battery at first but he quickly figured it out and fixed the problem. Very knowledgeable and excellent customer service. I would highly recommend Charles and his shop!

Rebecca Kaplan

★★★★★

a year ago

Charles is an excellent mechanic, and cool person as well! I really dislike dealing with all things car related and Charles made the experience easy, comfortable, and even fun! He is extremely knowledgeable, and taught me a lot of helpful things about my car. He listened to what I needed, and solved the problem at hand quickly. I highly recommend his services!

Hassan Abdelrahman Amer

★☆☆☆☆

5 months ago

We booked Charles Armstrong for a pre-purchase vehicle inspection on October 8, 2025 at 10:30 AM. The appointment was confirmed, and we waited for an hour for Charles to come. Charles never showed up and made no attempt to contact me. We reached out multiple times via calls and texts, but received no response. This was extremely unprofessional and a complete waste of our time and money. If you value reliability, communication, and professionalism, I strongly suggest looking elsewhere. Based on my experience, I cannot recommend his services.

Mia H.

★★★★★

11 months ago

Highly recommend for pre purchase inspections. Dont buy a car without Charles! I do all my work on my classic cars and consider myself pretty knowledgeable for a DIYer, but I completely missed the issues Charles found with the car i was considering. He saved me from buying a shiny, freshly painted car that was hiding some pricey suspension issues. SUPER easy to schedule on his website. Shows up on time and did the inspections with the buyer even when i was not able to be there at the same time. Great communication. Super thorough reports and also made a point of calling me after each car inspection to talk it through and answer any questions. Customer service like this doesn't exist anymore. Definitely work with this guy. I'm so happy with the car I ended up buying and happy I didn't get any of those shiny lemons!

Andrew

★☆☆☆☆

2 months ago

Beware of fake prices on their website. Booked an appointment for a pre purchase inspection as I was buying a used vehicle, but they canceled my appointment because they wanted to charge me double the rate even though on their website it was “standard rate”. They wanted me to fork over the money or wait until Monday which wouldn’t work since the car I am seeing is being seen by multiple people looking to buy, and by then it might’ve been too late. The person on the phone that called me to inform me of the cancellation had a rude attitude/tone as well, Charles I believe? Almost like it’s my fault the prices advertised on their website are incorrect. I cannot speak for their services as I never even got the chance to use them, but my first impression wasn’t a good one. My local mechanic did a sufficient enough job for a fraction of the price + a well deserved tip. I’d recommend looking elsewhere for services.