Reviews
Jack Collins
Based on the positive reviews, I brought my 10-year old car in for 100k service. I expected them to perform a bunch of questionable efforts like "check this and check that" along with a big bill. But instead I got a comprehensive and carefully itemized list of recommendations - along with reasonable prices for each. I could check off which ones I approved and which ones I declined. I opted for almost everything - plugs, injector service, transmission fluids, etc, and made an appointement for the following week. Overall, I interacted with several of the front desk people. All were experienced pros who obviously run a quality operation. The ultimate charges were exactly as predicted. No surprises. I recommend them enthusiastically.
★★★★★ 9 months ago
Shannon Clohesy
Excellent service. We went in for an inspection sticker on our new vehicle we got at the Dracut location. Kevin the service manager was very helpful. He went out to the vehicle to explain a few things about the vehicle to us. Very appreciative
★★★★★ 7 months ago
Gretchen Whitworth
Long-time customer using Modern to service a handful of vehicles. Service prices are reasonable and the customer service is excellent. Thank you so much!
★★★★★ 5 months ago
laurie perras
Ken and the whole team addressed my concerns and resolved it in a timely and professional manner and above & beyond! So very pleased with sales (Gianna) and service at Modern Auto!
★★★★★ 5 months ago
Jason Agnew
Ken in service department is a fantastic. Kept me in the loop during the repair process. The whole Team at Modern is A class act! From the time of purchase to 1st oil change and some minimal issues were addressed and they worked well with me. Full shout out to the whole team and the owner! If I had one bad thing to say, it would be that I didn’t get a picture after the purchasing of my vehicle! 🤣😊
★★★★★ 7 months ago
David Eunson
The service they did was good but the technician suggested we get a new battery which was only 1 year old, and said there was an oil leak which I know is not true and wanted us to replace the bearings when there is no looseness in the front end.
★★★☆☆ 3 months ago
Nhat Nguyen
Joe does a great job taking care of me when I have any car issues or am in for a routine oil change. Modern Auto does great work and are extremely helpful. Really nice that they are a one stop shop with the detailer across the street and dealer next door. I'll usually peruse the used car lot while I'm waiting.
★★★★★ 6 months ago
Jeff Fayne
After a recent purchase we did encounter some very minor issues with the car. The service team have been eager to make things right wherever possible. Everything was explained and worked with me to make sure I was happy.
★★★★★ 5 months ago
Steven Wright
Always a great experience with my Modern family they take great care of my pair of MB my GLE & E class cabriolet I can not thank Joe & hit Team enough for keeping me running & always in style 👍
★★★★★ 11 months ago
Josh R
Great first experience for some routine maintenance. The rates were fair and work was done efficiently and well. The loaner car is a huge bonus for someone like myself who works a job on the road and frees me up from down town at work. Got me in two days after I called. Would certainly recommend. Felt with Ken, he was great and communicated well
★★★★★ 7 months ago
Lisa Jarek
We had a great experience with having our car serviced. Communication, pricing and service were excellent. Our vehicle had to be kept longer than expected while awaiting parts and we were given a loaner. We will definitely be back!
★★★★★ 6 months ago
Sandy Pond
Called twice to make and appointment.. no answer. Made an appointment online. I got a text to decline/approve service. No one ever called to explain things to me so I called and got no answer. I approved work and then tried to call later in the day to see if my car was done. Big shock no answer. When my car was finally done once again I only got a text and no call. I never spoke to anyone until pick up. Customer service is obviously not a priority
★★★☆☆ 2 months ago
Krista
I won’t go anywhere else. From the way you can select services to how clean it is, this is the best auto repair shop I’ve ever relied on to help with my car. They keep you updated and informed. I cannot recommend them enough!
★★★★★ 2 months ago
Maureen Logue
I highly recommend Modern Auto service. They were able to diagnose my Jeep wrangler that another mechanic could not. Very professional & fair. I will not be going anywhere else for my vehicle.
★★★★★ a month ago
Farhan A
They are fantastic with their service! got my brake sensors situation fixed! thank you ken! definitely coming back for routine service!
★★★★★ 7 months ago
nphil devoe
Ken was very responsive to understanding what the issue was and devoting the time to fix it. Since he’s very businesslike I couldn’t tell if he didn’t like me or that’s just his usual demeanor. Again, the service itself was great.
★★★★★ a month ago
J X
First time there last week just to get an inspection done. Service was quick & easy ($5 cheaper than other inspections too, a plus!). There was no up selling & I appreciate the welcome email indicating how their business operates & why they are different from the rest. They seem to really care about the customers & want what is best for them. The guys there all seem so friendly & just good vibes overall! My boyfriend & I will definitely come back. :)
★★★★★ 5 months ago
Deb Hiney
The folks at modern auto and tire were awesome. They got my daughter’s 2002 Nissan truck inspected and back on the road in good time. They kept us in the loop on repairs needed right now and repairs to be aware of in the future. They kept in great communication with us and helped us make critical decisions to keep her truck rolling!!
★★★★★ 4 months ago
Jan Ringdahl
We Recently had service done at Modern Auto. After 50 years of purchasing new cars and having service done my cars I can say with great satisfaction that Modern Auto has given me the best service I have ever received. I would highly recommend the sales department and the service department. Our salesman was David P who was just fantastic to work with. He has checked back with us on several occasions to be sure everything was working well and that we were happy with our purchase. I would have no reservation recommending Modern Auto to my family and friends. Five star all the way. Jan & Bill Ringdahl
★★★★★ 5 months ago
Janis Fahey
Hi Joe I not only bought my car there I love the service dept & how smoothly everything goes from start to finish. My car has been a gem & after 5+ yrs I needed to get work done., & having a loaner allowed me to get to work & allowed me to continue with every day activities. I will say your staff are professional & Kevin is outstanding!!! For sure. It's all worth the distance from Salem, nh since we moved there 4 yrs ago. Ty Modern Auto
★★★★★ Edited a week ago
