Monro Auto Service and Tire Centers

Karina Baumblit

★★★★★

2 months ago

I needed to have my annual reinspection and emissions completed. They got me in on the same day. The staff was amazing. Very helpful. I was told to drive around some more and come back to do the inspections. I paid a service fee and that was it.

Charanna Wise

★★★★★

3 months ago

I'm very late at posting this review but this past summer we were traveling to the York area and ran into issues with a brake hanging up. Of course we were in a time crunch to get it repaired to continue our trip. We called Monro and they told us to bring it right in! We were able to walk around the area for breakfast, coffee, and the thrift store nearby. We were so thankful for their quick service, their kindness, and overall service.

cathrine crossley

★★★★☆

Edited 5 months ago

I'm not a fan of the scheduling process. It took twice as long to schedule the appointment and I was quoted a price of $70 for a synthetic oil change after a $20 rebate which would be applied. The person at the call center was not educated on how the rebate program worked or the fact that the price she quoted was for a standard 5 quart oil change. My vehicle required 8 quarts. Fortunately, Kevin (who has been there for years) is a great communicator and explained everything to me. I've always had a great relationship with this shop and the folks who work there. I know going forward to question anything the call center says. Thanks Kevin for reaching out. It's good to know customer service is still alive and well at the Queen Street location!

Sandra J

★★★★☆

3 months ago

Ive been going to this location for many years. Had 3 different cars pass through here in that time. This has been the only time there were some confusions with scheduling. I know they've had a new call center in place and it seems the right info is not always communicated. My appt had to be pushed back a few hours and twice now after an alignment service. It does t seem either one was done or not done correctly. I go back soon for another service so they can make it right. Kevin and the team all in all are good guys. 👍

William Brindle

★★★★★

2 months ago

Kevin and Michael at the S. Queen St. location in York, PA were awesome! My tire blew out after I hit a curb. I called just before closing on Dec. 23, and Kevin answered all my questions, qualified my needs, and confirmed he would immediately order the new tire and have it on December 24. I went to the service center on the 24th, and Michael jumped into action and replaced my tire in 15 minutes!

Shelley J

★★★★★

a month ago

Every time I go to the shop, the guys are so professional and kind and help educate me. I’ve gotten a bunch of different services with them over the past couple of years. And the rare time if they can’t help me with what is wrong with my car they are so clear in the instructions they provide and help me find someone who can address my needs. they are my go to car shop.

Bethanee Reynolds

★★★★★

7 months ago

A few weeks ago, I blew a tire right outside the Monro Muffler on Queen Street, and Kevin was absolutely amazing. He came out and helped me put on my donut right away, then gave me a precise, accurate quote for new tires and walked me through all the payment options clearly. When it came time to schedule, Wes did a great job picking up where Kevin left off and made the whole process smooth. We ended up replacing all 4 tires on my Nissan Rogue, plus getting an oil change and a rear brake light replaced—all done in a reasonable time. After that, they worked on our Audi Q5, replacing the brakes and sensors and checking out a tire sensor. The entire experience was fantastic. Kevin was personable, knowledgeable, and went above and beyond. Between Kevin and Wes, the customer service was top-notch. Monro has definitely earned our trust, and this will be our go-to shop moving forward!

John Eichelberger

★☆☆☆☆

5 months ago

Scheduled a tire leak and patch and dropped my truck off at 7:30. After 8 hours I called to se what was going on and was told they couldn’t find the leak and to monitor the tire. After arriving at the store to get my truck, I found it parked in a location I didn’t feel was appropriate and told the front desk employee filling in for the typical manager. I stated I didn’t like that it was parked right next to the exit in a non parking spot where traffic pulls in and out. He stated he doesn’t like working in a busy parking lot. I then took my truck home and sprayed the whole tire down locating and eventually plugging the hole. Not only did they not find my leak, but also missed out on getting the tire replacements I did the following week. Poor service, communication and attitude results in none of my future business.

Ben Shanabrook

★★★☆☆

4 months ago

Very easy to get appointment and same day service. Picked up car at the end of the day and was told the low pressure tire warning would go out after driving a couple miles. I drove the car 10 miles and the warning light and sensor failure warning were still on. Called Monro and they asked if I could bring the car back. I brought the car back and met with a persistent mechanic that struggled with the issue but was able to solve the problem. I thought the price was very expensive after I looked up the price of the sensors on the web and saw I paid a much higher price. Chose not to go to the Ford dealer because I thought the price would be high. Not sure I saved any money on what I thought would be an easy fix.

Bonita Sue Kleeb

★★★★★

2 months ago

The service place gets five stars. The call center they use does not get as many stars. They actually got us an appointment in a timely fashion, but it was very difficult to understand the agent. He had to spell his words in order for me to understand him.

Justin Hornung

★★★★★

a month ago

Staff was super friendly and helpful. Went in for an oil change and was in and out in 30 minutes. Quick and efficient with getting the job done.

Erin Royce

★★★★★

5 months ago

just now New The front end staff here is fantastic. I found a nail in my tire and they managed to squeeze me in at the end of the day. They were so busy and I appreciated it so much. Turns out, it didnt puncture the tire, it just got stuck in the track. But the point is that they took the time to help me when they could have easily said "no". I was not charged for a single thing. Those things all mean a lot in this crazy world we live in today. Thank you guys!

Denise Lauer

★★★★★

2 months ago

I called and got an appointment a day later for car inspection and oil change. The staff were super efficient and kind! I will definitely be going back here!

Kevin Childers

★★★★★

Edited 4 months ago

The team at Munro took my vehicle with a surprise appointment within the same day. Then their service was prompt and professional; keeping me apprised of their progress throughout the work. Finally, their price was half of what I would have paid at any other facility for the same service.

Jacob Owens

★★★★★

2 months ago

Got one tire, unfortunately it couldn’t be plugged. Got the tire shipped and done by next day and the guys were super helpful & friendly. Would consider going again for a small job.

Jennifer Ruth

★★★★★

2 months ago

Quick and on time service. They offered me options for issues that my car had and were friendly and thorough with prices up front!

Vicki Langeheine

★★★★☆

4 months ago

I like my local Monro on Queen St. in York. Kevin and Wes and all the guys are very personable and professional. I think the prices are high but they do get you in quick so there's that.