Ciocca Honda York Certified Service Department

Chris caprinolo

★★★★★

3 years ago

Awesome service. Great techs and advisors. Highly recommend this place

Nicole Lee

★★★★★

3 years ago

Apple Honda has an awesome service department. They helped me with all my needs.

Joyce Cruz

★★★★★

2 years ago

Great customer service from service advisor Amy Masimore! Explained everything very thorough.

Anita Dahoff

★★★★★

3 years ago

This is the best place to service your car! Great staff, great location, and they always get me in right away!

Morton Fredriksen

★☆☆☆☆

a year ago

These people are not responsive and not responsible. They will let you hanging on anything that is not obvious to them immediately. And that is just about any problem with car electronics.

Len White

★★★★★

2 years ago

Worked with Amy on a recent repair to our Odyssey van. Drop off that morning was easy, work was completed on-time, and had communication throughout the day - Thanks to Amy for the great service!

Benson Mathew

★★☆☆☆

3 years ago

They recommend maintenance that are not needed. For Brake fluid and transmission fluid change, provided me an estimate for $481.78 which was done last year!! Waited ~ 1.5 hours for an oil change & charged $82.93 although they advertise for $70.99 On the their website!

Jennifer Gustafson

★★★★★

3 years ago

My ac quit working and a noise was coming from my engine. I was told not to drive my car because I could possibly do damage to my engine. I instantly became overwhelmed. Luckily when I purchased my 2013 honda crv I took out an extended warranty. The next morning at 7:30 I took my car to Honda Apple and was immediately greeted by Amy an adviser that works in the service dept. I explained what was going on handed her a copy of my warranty and she took over from there. She explained everything throughly and even made arrangements with the rental car company. She was very transparent and I had no unexpected costs. I would recommend Honda Apple Service Department to anyone needing repairs. Thank you Amy and all that work there for making my experience better then I ever expected.

Bill G

★★★★★

3 years ago

Always great service here. Bought my car from Jennifer King back in 20 and she was great. If I know I'm gonna be in York around the time I need services done I usually wait until then or get them done early cause I know it's in good hands.

Wanda Arble

★★★★★

2 months ago

Carlisle looks great. Thank you.

Anderson Nova

★★☆☆☆

a year ago

Great place, clean and nice people, but it took almost 3 hours for just a yearly car inspection. With so many mechanics, the inefficiency suggests a problem with their hiring or management processes. I think this will be my last visit, even as a longtime customer.

Double A

★☆☆☆☆

4 months ago

No card reader at the customer parts counter. Spent thousands at this dealer groups parts departments this year. Latest sale refused by Greg

RTM

★★★★★

Edited 2 years ago

Seriously, I have had nothing but the best customer service and car service since I purchased my first Honda @ Apple Honda. The car is amazing, but even more important is my experience having the car maintained, which has been exceptional. Thank you, Zach, Tyler, Missy and Chris, and the Apple Honda Service Team!

Jason Ye

★☆☆☆☆

8 months ago

I took my car in for a grinding noise that got louder while braking, which I thought was an issue with warped brake rotors (the brake pads were in like-new condition). I called in beforehand to see if it could be covered under warranty. I left a voicemail on the service advisor line since they were all "busy." They didn't get back to me by the end of the next day, so I went to the line for scheduling an appointment and they were able to connect me to a service advisor within a minute. After the diagnosis, they told me they couldn't get it covered under warranty. Fair enough. They tried to charge me the full $168 for diagnosis instead of half-price for a standard half hour diagnosis. Mind you, the diagnosis took at most 17 minutes because the technician got in my car at 9:44 AM and the service advisor showed me the estimate at 10:01 AM. For context, I had recently installed a new dashcam and checked it since it was occasionally not recording due to a loose power connector. I came across the footage of my technician being unprofessional and dismissive of the issue. While talking to a colleague, they even took a jab at my service advisor. His colleague said, "It's Amanda's right?" to which my technician replied, "Yeah, always is. It's always garbage." He later mumbled to himself, "What the [expletive] you want me to do? A [expletive] grinding noise like... [expletive] [expletive]." He couldn't hear the grinding noise after taking the car for a drive, even though I could hear it in the video. He also didn't put his seat belt on despite the warning sound going off for 2 minutes straight. I went in-person to talk to the service manager about my technician's behavior, who apologized on the technician's behalf and said he would talk to the technician, but offered no further details. They ruled out machining the rotors and wanted to replace all 4 brake rotors, costing $514 for parts and $600 for labor (roughly $300 per hour). It's unclear if the technician was able to properly diagnose the issue, so it's possible that replacing all the rotors was unnecessary. They also charged $4 for some sort of cleaning, which was buried at the end of the final invoice but not listed on the initial estimate. Immediately after the service was complete, I started hearing a pop near the B-pillar on the driver's side and a creaking sound near the passenger side door, especially when going over bumps or up a hill. This was not an issue before I took my car in for service. After hearing it 1-3 times a day for a week, I went in person to ask about the issue and got a hold of my service advisor, who got a hold of the shop manager. The shop manager drove around with me to try to recreate the issue, but unfortunately I was unable to at the time. However, he was very patient and understanding. He explained that this issue would be covered under warranty as long as it's not caused by external factors, and advised to me to come back when the issue was more noticeable. This explanation suggests they are reluctant to take responsibility for issues they create during vehicle service. And my experience corroborates the experience my brother had here when he brought his car in for a seat belt safety recall. A wire in the seat was not properly reconnected which caused a warning to come up on the dashboard. They charged him over $200 to fix it. All in all, I called into the service advisor line three times, all of which led to voicemail. They did call back immediately the second time after seeing a missed call. They didn't greet me when I walked into the service department, only when I dropped off my car. Both times I walked in after the service, I stood there for several minutes without being acknowledged and had to walk up to someone. So while my main problem was resolved, it came at a steep premium and created a secondary issue. The service was fast, with a turnaround time of 3 1/2 hours for a diagnosis, oil change, state inspection, and full rotor replacement. However, from a cost and service standpoint, I do not recommend this place.

kristi becker

★☆☆☆☆

6 months ago

WORST SERVICE GARAGE!!! NEGLIGENT AND FAULTY WORKMANSHIP!! I took my 2018 Honda Accord Hybrid into Ciocca Honda on July 30 for a new head gasket and also to replace fuel pump that was covered under a recall. I picked up the car on July 31st with no other further instructions. August 6th, six days later, I was driving on the turnpike when my engine started making a horrible sound and was unable to accelerate over 55/60mph. About 1.5 miles I stopped at the service station, popped the hood and noticed the container for coolant was almost empty and there was an enormous amount of heat coming off the engine. After adding more coolant I tried to drive but the engine sound was even worse. So, I parked the car again and called a tow truck since Honda doesn't offer towing. Two days later, on August 8th, Adam, the service manager, called me stating that the head gasket wasn't defective but now I need a new engine! They would cover the labor but I need to pay for a new engine. So, now I'm not only out for the head gasket but now I need to pay for another engine! He stated that there had to be something wrong with the engine before they serviced the head gasket. I told him that this was clearly negligence on their part and I wanted to speak to someone above him. On August 13th I finally got to speak with Luke, the GM. Right away I could tell he wasn't going to take responsibility for the negligence and had a very stand offish attitude. I told him my garage will verify that nothing was wrong with my engine before they worked on it, since it was just in for an inspection the day before, July 29th. I've taken my car to the same mechanic since I bought it in 2018 and Mike was more than willing to reach out to Luke to verify the quality of my engine. After I got my car back from Honda on the 31st for the head gasket replacement I notice that there wasn't an oil change sticker on my window and my dash maintenance still showed my oil at 40%, same as when I brought it in. Looking at the charges there is no way they changed the oil when I was only charged $17.20! Only when I spoke to my regular mechanic afterwards did he explain the catastrophe that can happen when the oil isn't changed and the system isn't flushed from the contaminants. This is by far the worst dealership I've ever come into contact with and I will NEVER go to them for ANYTHING again. They have definitely destroyed the Ciocca name!!

Damien Wilkerson

★★★★★

a month ago

Worked with Jennifer Sanchez as my service advisor. She went above and beyond to help my situation. Very good customer service.

Ryan Keelan

★☆☆☆☆

a month ago

I am extremely disappointed with the pricing transparency and customer service at this location. My wife brought her SUV in for a routine oil change & wiper replacement. She asked them to look at a software glitch with the rear hatch. The "repair" consisted of a simple BCM reset (unplugging the battery), yet we were charged $179 for this five-minute procedure. When I contacted the manager, Jason, to discuss the fairness of this charge, he was dismissive and sarcastic. He asked me, "Well the car is working, isn't it?" Rather than addressing the clear price inflation for a part-free fix, he was uncooperative. I gave him the opportunity to resolve the very obvious price gouging and he refused. We expected professional integrity, but unfortunately, we will not be returning.