Monterey Tire Service

Michael Bonds

★☆☆☆☆

a month ago

first off, I am not someone that leaves reviews typically, In fact, This makes my Second one ever. Stay far away from this shop. I had new tires mounted and when they called me and said they were done, I went to the shop, Paid them, And went on my way. However when I got home I noticed one of the rims was severely damaged, and When I looked at the other 3, they were even worse. Large scratches and gashes around every single rim witb 2 having Large pieces of jagged metal hanging off. When I went back the next day and showed them the damage, They look at the rims and said “ Just leave it and we will try to sand and polish everything out”. No apology, No explanation as to why I wasn't Informed of the damage when I paid, Nothing. I had to call their corporate office and Threatened to sue in order to get an apology and get them to replace the damaged rims. it gets worse. When I went back to pick it up while we awaited the new rims to arrive, I noticed two of the brand new tires were now damaged. When they attempted to sand and polish the damaged rims, they sanded the rubber off the sidewall. I had rk purchase 2 more new Tires to replace the ones they damaged. After all was said and done, They put the new tires on the new replacement rims and I thought we were done. Until I started receiving calls and text from the shop stating they needed the damaged rims back Because they could send them back to the company they ordered the replacements from and get a “ Core refund”. I told them I have only heard of that with carw batteries, But never with rims. Obviously my trust with the shop was next to none, So I called the company that we ordered the replacement rims from and asked them If they did a core refund. The company immediately responded and said they currently Don't and never have done any sort of refund like that neither for a retail customer or a shop. So to recap, The shop does an absolute horrible job and will damage your vehicle, They won't tell you about it if they do And will hope you don't see it, And if you do call them out on it don't expect any sort of apology. On a scale of 1-10 I give this shop a -10. Shady

bbob6717k

★★★★★

3 weeks ago

Very friendly, fast and efficient, I called for a tire repair, and was told to come right away. They had me in and out in half an hour. I was truly impressed with the professionalism exhibited and the friendliness of the staff.

Jordan Buntenbach

★★★★★

a month ago

Would highly recommend checking out Monterey tire, have come here a few times before and they have always been very friendly and professional. Came in today to get a tire patched and the got my in and out very quick and didn’t even charge me for it. Definitely coming here for my next set of tires!

Pamela Irving

★★★★★

a month ago

Very friendly, polite and respectful sevices as well as very fair pricing for tires. I would refer everyone to Monterey Tire Service. I will remain a faithful customer. Thank you so much for your beautiful service. Pam

Wanda Scott

★★☆☆☆

2 months ago

Upon arrival They stood two employees one was busy and the others said they are completely just turned away from us. They did not acknowledge us. We went into the office and the gentleman came out and said they were really booked and backed up right now so the service started off not too good. I will not return hopefully you all have a better Experience, it’s my birthday, so maybe I have certain expectations

Mars Obsidian

★★★★★

11 months ago

Bill was the best. We really thought we were going to be stranded out there when another tire shop told us they couldn't fix our rental because of a nail through the side of the tire. Bill fixed it up within 30 minutes and got us set and safe. Absolutely recommend

Adam P

★★★★★

5 months ago

On a roadtrip and realized tires were in worse shape than I thought and needed 4 new before I headed home. Monterey Tire informed me they didn’t take appointments, so I showed up first thing in the morning Saturday. They had a quote back to me in less than 2 minutes and had 4 tires mounted and balanced and back on the car in under an hour. I was back on the road by 9am and didn’t ruin my day or weekend at all. Highly recommend these guys. Tires were name brand so of course they aren’t the cheapest out there but they have fair up front pricing, are friendly and great to work with. Would recommend to anyone.

Demetrius Kastros

★★★★★

3 weeks ago

Great service and a courteous repair of my tire with a bolt in it. They didn't even charge anything!

Nicole Truszkowski

★★★★★

7 months ago

I can’t say enough good things about Monterey Tire Service! I called them one morning about a flat run-flat tire and asked if it was even possible to repair. They were honest and straightforward—told me they operate on a first-come, first-served basis and that there were about six people ahead of me. I appreciated the transparency, so I headed over right away. By the time I arrived, there were several men already waiting, but the staff immediately came out to check my car. Within 10 minutes, they let me know they could absolutely repair the tire—no drama, no upsell, just efficient and knowledgeable service. This was a huge contrast to my previous experience at another tire shop in town, where I was told run-flat tires couldn’t be fixed and that I had to replace all four—at a cost of nearly $3,000. Thank goodness I trusted my instincts and went to Monterey Tire Service instead. The manager and staff were professional, honest, and truly helpful. As a woman, it's refreshing to be treated with respect and given honest service in an industry where that isn’t always the case. Highly recommend!

nxtframemedia

★★★★★

2 years ago

Monterey Tire Service saved my long weekend vacation. Me and my family traveling from LA to Monterey Bay, just right before we reached our destination, we got targeted and tired got stabbed at Salinas, CA. We tow the car to Volvo dealer at Monterey Bay. It's Saturday morning. Unfortunately, the dealer did not have my tire at the moment. And they cannot place an order during the weekend. Which means I have to wait until Monday to place an order and the tire won't be delivered until Tuesday. However, we did finally find a Monterey Tire Service that is willing to place an order for me right the way, and it will be delivered on Monday morning, which is the last day of our vacation. Bill was the person that I talked to and he helped me to get my tire replaced. I really appreciate everything that he did for me.

Jody Hutchinson

★★★★★

2 months ago

My wife’s Civic needed an alignment and new tires. I made the appointment by phone, showed up and was done in exactly 2 hours.

S Grabinski

★★★★★

3 weeks ago

This place is great ! Good tires. Good prices. Great employees.

Dianne Beecher

★★★★★

4 months ago

Luis was great, he helped me as soon as I walked into the door, someone had taken one of my tire stems and he replaced it right away.

Dion Ramirez

★★★★★

7 months ago

Monterey tire service was excellent quick and did a very good job on repairing my semi tire. Great job guys! I was in and out within less than 30 min. They even have enough room for a semi truck

Dan Gardner

★★★★★

9 months ago

I was told that my tires would be in at 9 am at 9:20 after returning from coffee the tires were on and ready to go. That's what I call excellent service. 👍

camera231

★★★★★

2 months ago

Good, friendly service. Very accommodating with my time, and worked with me on the price!

Chuck Nielsen

★★★★★

4 months ago

Excellent friendly and courteous service. Cost for a tire repair on a Carrera GTS was extremely reasonable.