Motoro Cars

A P

★★★★★

5 years ago

Want to the dealership to get and oil change and general checkup, no appointments for two weeks. Went to Motoro and they took my car within an hour. Great, prompt service and knowledgeable technicians. Way cheaper than the dealer. Highly recommended. Will return for sure.

Carlos E. Caballero

★☆☆☆☆

Edited 9 months ago

Had to change this review due to a terrible recent experience. I sent this email to the owner and never heard back; Hello Nadir, I hope this message finds you well. I am writing to formally address serious concerns regarding the quality of service I have received at your shops, and to inform you of my decision to discontinue any future business with your organization. I have been a loyal customer for over years, during which time I have observed a marked and consistent decline in service quality. Regrettably, this decline has culminated in a recent experience that I find unacceptable and indicative of broader operational issues. In February of this year, I brought my son’s 2017 Ford Mustang to your shop due to a recurring issue: the vehicle would not restart for at least 45 minutes after refueling. I explained the problem in detail to your employee, David. The following day, I was presented with an estimate nearing $2,000, which included replacement of the alternator, the electrical housing, battery cables, and a sensor. Before authorizing any repairs, I consulted with my brother—an experienced mechanic in Texas—who reviewed the alternator’s output readings via video. He advised that the alternator was functioning properly and was not related to the symptoms we reported. In light of this, and given the quoted cost, I inquired about supplying my own parts—a request you kindly approved. We ultimately incurred approximately $900 in repairs. However, upon the vehicle’s first start-up after service, the check engine light illuminated. When we returned the vehicle to the shop, we were informed the issue was “unrelated to the original repair,” and presented with a new estimate of over $2,000. Due to budget constraints, my son authorized only the replacement of the oxygen sensor. Unfortunately, the core issue—difficulty starting the vehicle after refueling—persisted. The $2k diagnostic indicated a faulty fuel pressure sensor, which, in my view, was likely the root cause of the original issue. It remains unclear why this was not addressed during the February service. David claimed the vehicle left the shop with no active check engine codes, but I later learned the codes had been cleared and returned once the vehicle was driven. As it stands, we spent nearly $900, and the car remains in essentially the same condition as when it was first brought in. To make matters worse, my son is now in Orlando in a business meeting and continues to experience the same issue each time he refuels—having to wait 45 minutes before the car will start. Separately, I had recommended your Doral location to a friend, who brought in his Mercedes-Benz C300. He was met with completely unacceptable service, including black stains on his beige carpets and door handles. The photos he provided are included for your review. I forwarded them to David, who failed to respond. When I followed up by phone, he disclaimed any responsibility for the actions of the Doral location. The experiences I’ve described not only reflect a concerning pattern of negligence and poor customer service but also damage your business’s credibility and integrity. Based on these incidents, I will no longer bring any of my vehicles to your shops, nor will I recommend your business to others. Truly disappointed,

William Mignucci

★★★★★

6 months ago

Shout out to Auto Vice! Went in to get a headlight replaced. Found a few issues, low brakes, damaged steering rod. The guys were great working with, no pressure, gave me several options and worked with my personal schedule to get the car fixed asap. Auto repairs are never fun but it's nice to work with someone you trust are looking out for you and not just trying to make a buck. Shout out to Alex, Johnny and Kenny- Keep up the good work guys! Satisfied client

ALICIA CIDADE-LATHOURAKIS

★★★★★

6 months ago

Took my Ram Roadtrek for radiator fan repair, being sent by Endurance Insurance. Pleasantly surprised by the Decor, Coffee, Friendliness & Professionalism of the crew. Fixed the problem while we waited. You will not be disappointed with this business !

Laura Anne Pelliccio

★★★★★

5 months ago

Customer service was on point. Alex and his team were very personable and professional. They gave guidance on what the most immediate needs were first. Easy to communicate with. I found my new mechanics!

Austin Jay Toniolo

★★★★★

a year ago

Motoro Cars – Unmatched Expertise, Unrivaled Trust When it comes to auto repair, Motoro Cars is a cut above the rest. This isn’t just a mechanic shop—it’s a trusted partner in keeping your vehicle running at its peak. I can confidently say they are the best in the business. Whether you’re dealing with routine maintenance or a complex issue, Motoro Cars delivers exceptional quality and unparalleled customer service every single time. The team at Motoro Cars is in a league of their own. Their dedication to their craft is unmatched, and they make sure your car is treated like it’s their own. They aren’t just mechanics—they’re master technicians who take immense pride in their work. The level of care and precision they bring to every job is nothing short of remarkable. They have an extraordinary ability to diagnose and fix problems that others might miss. They know cars inside and out—there’s nothing they can’t handle. Every visit feels like you’re getting the best service possible. From the moment you step through the door, you’re met with a level of professionalism that’s rare in this industry. The staff is friendly, honest, and incredibly knowledgeable. They go above and beyond to explain issues clearly and provide transparent, upfront pricing—no hidden fees, no unnecessary upselling. They make sure you understand exactly what’s going on with your vehicle and how they’ll fix it. They truly care about their customers and work hard to earn and keep your trust. And let’s talk about the work itself. The quality is always second to none. Whether it’s routine maintenance or complex repairs, Motoro Cars has never let me down. My car always runs smoother, performs better, and feels more reliable after every visit. Their attention to detail is extraordinary, and their reputation for top-notch work is well-deserved. If you’re looking for a shop that always gets it right, this is the place. Motoro Cars has redefined what it means to be a mechanic shop. They have set the standard for professionalism and customer care in the automotive industry. If I could, I’d give them more stars—because they truly deserve it. Every car owner should experience the top-tier service that Motoro Cars provides. They have earned my absolute loyalty, and I wouldn’t trust anyone else with my vehicle. In short, Motoro Cars is the real deal. They don’t just repair cars—they transform them. If you want the best, look no further.

Zion Bethel

★★★★★

2 years ago

Excellent experience all around. Beautiful interior with complimentary coffee & a seating area. Fast service that was reasonably priced. Received a front & rear brake pad change, oil change, & air filter change on an 2014 Audi A7

Владимир Б

★☆☆☆☆

5 months ago

Since it doesn't allow me to reply directly to your response, I’m posting this here. Thank you for replying, but I did call and schedule an appointment in advance — I’ve attached a screenshot showing the call details. When I arrived on time, I was told that appointments don’t matter because there were too many cars, which is completely unacceptable. I ended up getting the same service done elsewhere the same day, without an appointment, and received professional treatment. This experience unfortunately reflects very poorly on your scheduling process and overall customer service.

David Brooks

★★★★★

a month ago

Great shop! Great detail oriented staff very thorough. Helped me out of a jam with a busted coolant pipe while I was in town. Work done quick.

Shanice Dela Fuente

★★★★★

5 months ago

You dont have to go anywhere else! Welcoming, great knowledge, great customer support and super reliable. Came in for a break pad change and a starter malfunction that needed to be changed for my x5. Fairly priced, good and fast quotes, great advice. Alex took care of us but everyone was so great. I called a few other shops including BMW direct to make sure and autovice is as legit as it gets. They got my car back either super quick turnaround and got to drive it from miami to nyc within the same week with no problems after.

Phil Tatro

★★★★★

a year ago

Recently brought my Porsche Boxster for what I thought was a dead battery. Turned out to be the alternator. Yearly afternoon the next day, car was completely operating, and paying the exact estimate quoted me. Also included was a complete diagnostic check. They work on makes and models foreign & domestic brands. Brakes, tires, and tune ups as well. Very satisfied with professional service and advice. Highly recommended 👍

Christian Pollina

★★★★★

3 months ago

After reading great reviews, took my Range Rover Sport to AutoVice for about 20% the price at the dealership. Fantastic experience. They could not have been more professional. Will go back for any issues with my vehicle going forward.

Lucero Torres

★★★★★

4 months ago

I had an 8am appointment with a coupon, I was attended to promptly. They said about 45 minutes to an hour so I left, and my vehicle was ready when I got back. They also quoted me on a few other items my vehicle needs. Very good customer service.

Suri Sanchez

★★★★★

4 months ago

⭐️⭐️⭐️⭐️⭐️ Truly an Amazing Experience! I can’t say enough good things about Auto Vice! From the moment you walk in, you can tell this is a place built on honesty and care. The team is so knowledgeable and transparent — they’ll tell you exactly what your car needs and never try to upsell you on things you don’t. It’s such a relief to finally find a mechanic you can truly trust. What really sets them apart is their warranty on parts. If anything happens down the line, they stand by their work and will handle it through the warranty — no runaround, no excuses. That level of integrity and accountability is so rare these days, and it means the world when you depend on your car every day. A huge thank you to Nadir for always taking such great care of us and treating us like family. It’s comforting knowing our vehicles are in such capable and honest hands. I wouldn’t take my cars anywhere else — Auto Vice is the only place I trust!

Michelle Holter

★★★★★

a month ago

I had a leaking tire and stopped by without an appointment, and they helped me right away. My car was fixed within 30 minutes, and everyone was incredibly nice, friendly, and helpful. I’ll definitely be coming back if I ever need assistance again!

Seraphina Rose O

★★★★★

a month ago

Another amazing Job at AutoVice!! My engine mounts needed to be changed for a long time now and they took the time, care, and energy to make sure it’s done right! Thank you to the whole team! Especially Cuenny who took take of the job overtime!! I love you all thank you!! Daniela Rose

Jairo Olivares

★☆☆☆☆

2 months ago

A year ago, I went to Auto Vice Miami and they replaced my transmission under warranty. A few days ago, I returned to have the warranty honored again because my car was having issues, but they said the transmission was “perfect” and did not want to inspect it thoroughly. They also claimed that the current engine oil leak at the oil cooler was causing the transmission to “knock,” which I don’t believe explains the full problem. I specifically asked them to check the transmission fluid, and they said it was “normal after one year.” However, another shop later found that the transmission only had 2.5 liters of ATF, when it should have much more. The fluid was black, and the filter was in poor condition, showing the transmission had been running with inadequate lubrication. This is not normal or acceptable for a refurbished transmission under warranty. I do not recommend this shop.