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About Business
Mr. Tire Auto Service Centers brings expert Car Repair solutions to the local community in Albany, NY, Albany. From Tire shop, Auto repair shop, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Albany, NY appreciate their attention to detail, leading to a consistent 4.7/5 rating from 898 reviewers. By focusing on the specific requirements of the Albany, NY area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Albany, NY and beyond.
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Google Reviews
J
★☆☆☆☆ Was dealing with some car problems and took it to them for an inspection on 12/12 at around 12:00pm-1:00pm. Firstly, I noticed the front desk guy was extremely rude to this customer who had some concerns about what the manager was saying, then just flat out refused him service and wouldn't let the guy speak. I figured maybe the customer was rude or something before I started paying attention so I gave them the benefit of the doubt. Then he tells me the problems with my car and how much it's going to cost to fix(extremely upcharged for everything), and then I asked for an itemized bill he was very dodgy, stating that his "computer froze" so he was only able to print 1/2 the bill. This was an obvious lie and the version of the bill he printed for me did not include 1 of the services I was apparently going to have to spend over 1,000 dollars for. He then tried to change the subject for a while to my car I imagine in hopes of me not asking for a fully itemized bill, then I asked him for it again and he gave the same excuse but eventually complied. The "proper" version of the bill didn't even say the specific service by name and just said "miscellaneous labor". I told him I was going to get quotes from other shops (since he was obviously trying to finesse me out of hundreds of dollars at least), and then he was like alright that'll be 54 dollars for the inspection, which may be standard but one it was not mentioned at all until this moment, and also on the bill it specifically said "Free Inspection with Every Visit", so I told him I wasn't going to pay for something advertised as free that wasn't told to me until last minute. He then tried to escalate the situation, saying that he wasn't going to give me the car and he was calling the cops, but he lied about calling the cops and then I called the cops since I actually wanted them to mediate the situation. Then, a few minutes later when he realized I wasn't going to be scared of police interaction, they just gave the car back. I don't want to say the entire shop or the individual mechanics are fishy or have bad customer service due to this experience alone, but I can only suspect thats the case. At the very least the front desk person definitely is rude and lied to me multiple times in our brief interaction which I suspect is how he is with all customers. I can not speak to their ability to actually work on cars though, I imagine that it's pretty good from the reviews, so if you don't care about price or don't mind being swindled out of money, then this is probably a pretty good shop.
Saundra Neumann
★★★★★ I had a fantastic experience at Mr.Tire last Friday. I need a tire patched and my battery checked. James was awesome and took care of the issues quickly. Very happy with the service!
Samantha Luvz
★☆☆☆☆ Came here to get my inspection and the guy at the front was horrible. Tim was very rude and started to raise his voice and yell at me over just a normal question. I didn’t feel comfortable having this place inspect my car after the horrible experience I had with both Tim and the inspector. Horrible people and very unprofessional. He seems to not all be there, I don’t think I would trust anyone who works here with my car ever again.
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