About Business
For professional Car Repair care in Muskegon, MI, Muskegon, look no further than Muffler Man. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 176 pieces of feedback. They have become an integral part of the Muskegon, MI community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Muskegon, Muffler Man is ready to assist with your next project or repair.
Google Reviews
Calvin'Nae Simmons
★★★★★
a month ago
Great customer service and personalities! The guys got me in and out with an exhaust pipe fix in 30mins for a great price! Highly recommend this establishment..Thanks all!
Laura Huffman
★★★★★
6 months ago
They were awesome. Got me right in. The lady inside was very friendly. The mechanic was friendly and kept me informed at all times. Price was very fair.
Tensan
★
☆☆☆☆
6 months ago
The team doesn't understand left from right or driver or passenger side. The Customer service is abysmal. The communication with the client is non existent and your vehicle will sit for half the day before they reach out to inform you the vehicle is repaired. They don't give you your old parts like they are supposed to. Go to RPM on Ghetty they will treat you right and you'll be happier with the outcome.
Ashley michael
★★★★★
2 months ago
The mechanic mark is awesome, he is a truthful trustworthy guy! Prices are fair as well!
Marisa Anderson
★
☆☆☆☆
8 months ago
I went today to get my Chevrolet Traverse LT done at the muffler man they told me they were going to charge $150-180 but ended up charging me $220 and they said it was first come first serve and I was there first and they worked on other peoples vehicles that was there after mine was there for 2 hours and 30 minutes. I was not impressed I was lied to and I don’t appreciate that!
Hamid Ali
★★★★★
2 years ago
Best customer service I have received in years! They took care of me from beginning to end. From the owner on down. Most companies now are all about money. It used to be pride, and integrity was valued more than money. Customers were actually valued. The majority of businesses and people only care about money(greed)now, which has decreased the quality of service and care. Muffler man showed me that there are still a few of us good people left. 5 stars to them. They deserve it. Hopefully, they will keep this going! We need change for the better in this country!!!
hope lewis
★★★★★
a year ago
I will never go anywhere else except here for car work. I called them at 4:45 and asked if they would just quote me to repair my exhaust and they told me, at first, they would look in the morning, which was fine with me, but then Dave called me back 2 mins later and said please bring your car in and well at least look. Not only did they look, they fixed it and past closing time too. They did a phenomenal job and the hospitality was above and beyond. I will recommend them to everyone I know. I’ve never had good luck with mechanic as they have always up charged me but not these guys. I am so thankful for them and beyond impressed from their customer service
Brett LaBelle
★★★★★
Edited a year ago
I have used them twice in the past year, the first times I've ever taken my vehicle there. They have greatly exceeded every expectation I could have had regarding quality of work, price, speed of service, and customer interaction. It's not located in the best part of town, and they don't take appointments, but those are moot points considering the work they do for the prices they charge.
Jeremy Ingersoll
★★★★★
2 years ago
This location was GREAT! Very friendly and knowledgeable staff. I brought my truck in on a few separate occasions. Each time was quick and I have had no problems afterwards. Even without an appointment, my vehicle was ready in no time. I can't say enough good things about Muffler Man, Dave, and the rest of his mechanics. Will NOT go anywhere else with any of my vehicles. You will not be disappointed going to the Muffler Man on Apple. FYI* The other Muskegon location is a different owner. Go to Apple!! :)
Erik Malone
★★★★★
2 years ago
Title: Exceptional Service and Prompt Repairs at Muffler Man! Rating: ⭐⭐⭐⭐⭐ I recently had an outstanding experience with Muffler Man when I needed exhaust repair and purge valve replacement for my 2011 Chevy Traverse. The level of service provided by Dave and his team was truly exceptional. From the moment I walked into the shop, I felt confident that I had made the right choice. First and foremost, the price for the repairs was incredibly reasonable. Considering the urgency of the situation and the fact that we were on vacation at the time, I was pleasantly surprised by the affordability of the services provided. Muffler Man truly understands the importance of offering fair pricing without compromising on quality. Dave, the technician who worked on my vehicle, demonstrated a high level of expertise and professionalism. He took the time to thoroughly explain the issues with my exhaust system and the purge valve, ensuring that I fully understood what needed to be done. His attention to detail and commitment to customer satisfaction were evident throughout the repair process. I was especially impressed by the timeliness of the service. Given that these were emergency repairs, I was concerned about potential delays. However, Dave and his team managed to complete the job promptly and efficiently. They clearly value their customers' time and strive to deliver repairs within the promised timeframe. The quality of the repairs performed on my Chevy Traverse was impeccable. Muffler Man utilizes top-notch equipment and parts, ensuring that their work meets the highest industry standards. I have been driving my vehicle for a few days now, and I am pleased to report that the exhaust system and purge valve are functioning flawlessly. The repairs have significantly improved the performance and reliability of my vehicle. Overall, I cannot recommend Muffler Man enough for their exceptional service, reasonable pricing, and commitment to customer satisfaction. If you find yourself in need of exhaust repairs or any other automotive services, don't hesitate to visit their shop. With Dave and his skilled team, you can rest assured that your vehicle is in capable hands. They turned what could have been a stressful vacation experience into a seamless and positive one. Thank you, Muffler Man, for going above and beyond my expectations!
Alice
★★★★★
2 years ago
Had the most wonderful experience getting my muffler serviced today, service was quick, fairly priced and the customer service was beyond incredible. All of the workers were so attentive and kind, coming here for any future car issues.
James VanLinn
★★★★★
5 years ago
Had a muffler and some piping replaced on my 2000 4runner for a very good price. They were extremely busy but they got me in Monday morning and I had the truck back by Tuesday mid-day. Overall very pleased.
Babette Kennealy
★
☆☆☆☆
4 years ago
I paid $1,300 to have my Cadillac converter fixed and my exhaust manifold fixed one month later I had to return for the same thing But instead this time they told me I needed a tune up so I paid another 200 for the tune up and 2 days later my light was back on for my convertor i simply ask for a refund which was denied so could take it somewhere else to get the job done right And one of the guys comes from out of the shop and says how many times do you go to the doctors until they find something wrong Which in my opinion was rude and unprofessional Especially considering I had just left from an appointment where I just found out I had a brain aneurysm. By far the worst experience I've ever had inshop to be honest anywhere with any person
William Du Toit
★★★★★
2 years ago
Great prices!! Took my 84 Pontiac Fiero in for some exhaust work and the result was more than pleasing. Would definitely recommend them to anyone and everyone.
Matthew Price
★★★★★
a year ago
We were camping in Muskegon and my niece had an issue with her muffler so I was a walk in and the Team was able to diagnose the problem and repair within an hour. Appreciate their help!
Tamera Jo Jennings
★★★★★
a year ago
Muffler Man on Apple is THE BEST!!!! They had my van fixed so quickly and the customer service was IMPECCABLE!! Go see RHONDA!!!
annessa sustaita
★
☆☆☆☆
3 years ago
Disgusted with the service. Had the motor mount replaced and tie rods. Got it back and now my windows don't work. Spoke with the mechanic and he blew me off saying that they test all systems before working on the car. Total scam. The windows and doors loks worked perfectly when it was dropped off.
Rick Fish
★★★★★
4 years ago
Very professional, and friendly. Price was very reasonable. I had two different places to try for repairs, but this Muffler Man has a great reputation, and he didn't disappoint me.
Samantha Evans
★★★★★
2 years ago
Dave and the crew have been fixing my families cars for years!! They’re honest about pricing and problems. Very reliable and efficient! Thanks for all the help guys!
Chris Guerrero
★
☆☆☆☆
9 years ago
08/10/2016 I bought a used truck that needed the brakes bled. I called down there to ask if they would do it, they said yes. I had my buddy go down there as I was working and was going to have them bled. The mechanic that came out was incredibly rude, said rotors and pads were junk and he wasn't touching it, turned his back and walked back in. I called the the guy who I talked to earlier, (Bob), and told him what happened and that I too had employees. If one of them talked to a customer, or a potential repeat customer, like this one did, he/she would be out the door. He said, "thanks for letting me know," then, hung up. I can't believe that a small business owner, who had the potential to capture a new customer, would allow the employees to talk to people that way. I will never recommend this brake place, I will make sure that I post on social media and by word of mouth that this small business thinks its customers, and/or potential customers, are theirs to abuse. With so many other places to go, this won't be a hardship on me, just the Small Business Owner that is trying to capture market share. Congratulations on being what people fear most from an automotive place. Completely and totally unprofessional.
