NAPA Auto Parts

Angelina

★★★★★

2 years ago

02/10/2024 0900 Thank you Johnathan for helping me pick out the Optima Yellow battery for my 1988 Cadillac Brougham. It is nice to come to a place where the employees know what they're selling and provide good customer service.

Arthur Canastra

★★★★★

2 years ago

Talked with some guys jamie and john about my car and they gave me some stellar service. I've been relying solely on reddit and youtube videos, so them answering all my questions thoroughly felt reassuring and insightful. As opposed to idk, when i go to autozone sometimes. i feel like they dont care as much. The other time i went to mappa, there was this intimidating lady, but she was really engaged with the questions I was asking . She was very knowledgeable . Cool, Professional workers 5/5 stars, will shop again.

Jose Valcourt

★☆☆☆☆

2 years ago

Google said it closed at 5 pm on Sunday. Showed up at 4 pm and it was closed and it also stated on the door they close at 5.

Ariana Aguilar

★★★★★

3 years ago

The manager at NAPA is absolutely amazing. I believe his name is Rich (young guy with the coolest gray hair). He has amazing customer service skills and is always willing to go the extra step. He even helped me changed my lightbulbs from my Kia one time when I badly needed help. He’s the main reason I keep going back. I hope they treat him well there!

Mr. L

★★★★★

12 years ago

Interesting that there are negative reviews of this place. I only recently (last few months) started going there for my parts and Rich takes such good care of me, that I have been back numerous times. Never tries to up-sell me on things I do not need, is communicative, and does the research to find the correct parts for my cars. I have some cars with hard to find parts that are not readily available, so it is nice to find someone whom will go beyond the computer, pick up a phone, and try to find what you need. So, I have no complaints and only positive thoughts.

natasha santana

★☆☆☆☆

4 years ago

Horrible communication regarding ship store items. You choose this company being that they promise delivery to store to be next day not three days later. From the warehouse in Connecticut. On top of that they don’t communicate. No communication regarding delivery. I had to call and ask. They told me it was there. Finally received the email of delivery after hanging up. I could provide all screen shots of proof. Using triple AAA membership didn’t help with anything. I’ll stick to autozone. They always make things happen. Customer care makes it seem as if it’s a circumstantial issue with the store itself. Napa as a whole whether a franchise or not they should represent themselves accordingly. Horrible experience. I will never use them again.

MDee0210

★☆☆☆☆

7 years ago

Went in quick just to get a new battery, three staff members standing behind the counter, Not One, “hello”, “can I help you”. Went to the counter, asked for what I was looking for, and just got a “where’s your car? I need to see your battery”. Ok...so we proceeded to go out, he checked, went back in, took it off the shelf, started to ring us up. Excuse me if I’m wrong but, I was expecting a “follow me, right this way, it’ll cost so and so”. I’m glad I found what I needed and at a much cheaper price, but their customer service needs a much needed refresher course! It’s definitely keeping me from ever returning in the future.

RyanRNM

★☆☆☆☆

3 years ago

False advertisement on a car battery was supposed to be 180 came out 240 without tax and workers were unprofessional talking on the phone ignoring me. when i tried to ask a question they didn’t listen. Talking about interiors in other cars what they like more brown or red. Highly unprofessional those workers should get fired and suffer consequences for their actions.

Peter Miller

★★★★★

8 years ago

since I have another source who has better prices this store is not my main go to place for parts , but I do use them from time to time and never had any problems with the staff or the merchandise. easy to get to and easy to park and they are open on sunday. what more do you want?

Peter S

★★★★☆

2 months ago

Staff very helpfull

Tonny Kaca

★☆☆☆☆

2 years ago

Lack of knowledge or lazy the counter person is. Refuse to accept used oil for recycle while company website clearly state customer can drop off used oil at nearby NAPA store.

Katie F

★★★★★

9 years ago

Need it? They can get it. Usually same day. I don't think I've ever even gotten the wrong part from them. Even so, when I've needed to exchange other things, they've never given me an issue. To top it off, their prices beat most of their online competition.

Paul Grohman

★★★★☆

5 years ago

In general I'd say this is a nice store with good selection of products. The prices are reasonable and the staff is very helpful and polite. We're fortunate to have a local store like this.

Richard O.

★★★★★

2 years ago

Needed a new battery for my 2018 4runner, Donald was polite and professional, went out to my vehicle to make sure I got the right battery,, then explained clearly how to turn in my used battery. Thank you Donald.

JUAN CHASIPANTA

★★★★★

10 months ago

Very good choice to find Napa, I find what I need for my car, I recommend them and very good service

Rudy Gunther

★★★★★

10 months ago

Great, helpful staff there Sunday morning!

Tony Miles

★☆☆☆☆

6 years ago

This place is a joke seriously couldn’t get anyone to help me ever , looked for the tools I needed and they didn’t have anything good that I needed , if u own a 1990 Honda this is the place for you other than that this place is trash no customer service Bc when I asked for help they gave me a little nasty attitude and barely the tools you need to get a job done this is s place I hope to never have to come to again