NAPA Auto Parts - East Palmdale Auto Parts

Eren Yeager

★☆☆☆☆

a year ago

I had a disappointing experience with NAPA Auto Parts. The shock absorbers I bought were defective and made in China. NAPA does not guarantee the quality of their parts and does not offer any warranty. 95% of their inventory is imported from overseas like china.

jorge montes

★★★★☆

Edited a month ago

Had what I needed for oil change. Good prices

Louie

★★☆☆☆

Edited 5 years ago

I'm not sure how I feel about this disorganized place. They're attitude and lack of professionalism is astounding. Then I don't understand why you advertise carrying a product but the minute a customer requests it, the got order it and you pay and gotta wait till the next to receive a call that it's in. So I say to myself I'm already here might as well order it. After an hour of watching three different people try to locate and purchase the product i finally pay for and im told that it will be in by 11am the next day. I show up just passed noon the next day and it hasn't arrived. So im told to come back later. I'm told it should be here by 1pm. I return around 5 pm and I wait and wait as 2 - 3 people look for the product that was ordered and paid for the day before. So I'm told it's missed place, another worker put away and has gone home, trying to reach them. The vendor messed up the order, our system malfunctioned. I told they can re order it. No thanks, just a refund ! Going to order my items online directly through the manufacturer could saved time,money, and gas going online and ordering myself. When that's what is done anyways.

Johnny V

★★★☆☆

4 years ago

I was disappointed I went to get a battery checked before purchasing a new one and I was told it would be a hour before he could help me. Ok that would be a 2 hour waiting time. I got the impression he was having a bad day, and he never even suggested that I could leave it and they could call me when it’s done. I even drive out of my way to shop there. Because I have liked the way i have been helped in the past, “But not so much this time”

Daniel Pomplun

★☆☆☆☆

Edited 4 years ago

Their customer service has really gone and when you call them on it, they become defensive, instead of admitting hey we made a mistake and will fix it..... They used to be 5 stars on my book, not any more...... Will limit my visits to this store

Amazing Staff

★★★★★

2 years ago

Their rep pulled my battery core out of my trunk and put the new one in. Great customer service and best price in town.

David P

★★★★★

5 years ago

This store seems to have more items in stock and more employees working there and are willing to help you out compared to the Napa on 12th West and M-4. If parts have to be special ordered, they will contact you when the parts are there, unlike the other store.

A R

★★★★★

5 years ago

Busy store but when you want the right part this is the place to go. These guys know their stuff. They had my CA approved catalytic converter, they saved me money by not having to buy it from the dealer.

Epic Garage

★★★★★

7 years ago

They got good quality parts better the there next door competitors AZ a bit more at times in price but worth it and there monthly tool deals are good and the tools rock but that's all napas not just this one but these guys seem to know there stuff. "Napa know how" I guess lol

Mike Orlando

★☆☆☆☆

8 years ago

I reserved Parts online and when I tried to pick them up they weren't ready, and they didn't even have one of them in stock. They said that I was supposed to call to make sure it was in stock even though the paper I had said it was in stock and ready for pickup, then they said I came to the wrong store. the pickup address was clearly the store I was at. I drove by three other auto parts stores to get to them because I really believe in Napa. The worst part of all they did not offer any solution or even an apology.

Joel Swanson

★☆☆☆☆

5 years ago

Workers ignored me waiting to make a return while walking around and chatting with friends. Only 2 of 4 employees were wearing masks. Refused to take return of damaged shipment purchased online, or of core return even though the online policy said they should. They had to make multiple phone calls to other managers to figure out how to not do their job.

Kenw69 Word

★★★☆☆

5 years ago

Parts very expensive. Service very slow. Employees had attitude don't bother me. Found same parts online 70% cheaper

Eirana Washington

★☆☆☆☆

a year ago

They are so unprofessional they answer and hang up when somebody asked do i need help then they have you on hold for 20 minutes and hang up still

Ronald Gause

★☆☆☆☆

3 years ago

Called 3 times in search of a part only to sit on hold until the nice recorded lady you're next in line to be helped then after wasting my time with that to be disconnected..... don't waste your time...

Bigheavycruise13 Heavyv13

★☆☆☆☆

4 years ago

This time they did not have what I needed 🤔.. witch was a tire gauge a hight end one that I purchased a few years ago.. there.. they sell them there but no gauge on them anymore 🥺

Wrecker

★★☆☆☆

8 years ago

Half the staff showed up late to opening. Sat at the counter ignored for 5 minutes before one of the clowns that was late asked if I needed any help. Then got to sit another 15 minutes before they even started to make the over priced hydraulic line. I’ll be seeking a new supplier after this trip.

Chad Fuller

★★★☆☆

5 years ago

Place is a little bit scattered. The workers werent in the best mood. However they still know more than Autozone does about parts so theres that.