Reviews
Julia Kiefert
Very helpful workers, they make things go easier.
★★★★★ 4 years ago
Kim VandenEng
Fantastic customer service, if Sandy can't help you, no one can.
★★★★☆ 7 years ago
Myles Behling
Didn't have the part I needed but they tried really hard for me! Would recommend!
★★★★★ 7 years ago
Chris Cornelius
Very helpful and professional personnel. They had car parts that were not available at other auto places. Items seem pricer than other auto parts stores.
★★★★☆ 8 years ago
Donny Vaquero
They acknowledged my presence right away & helped me get what I needed quickly, nice!!
★★★★★ 4 years ago
Dorothy Kitzinger
I needed to get bulbs for my brake and mot blinker lites the gal said her and I were from back in the day they call them something else now I said thank u we have to keep with the new auto lingo.we chuckled.ive been there b4 they always have what u need.
★★★★★ 6 years ago
Boganmeister
Top notch Shipping and Recieving Dept. Very tight access to dock. Bring a straight truck or a pup! Fast and Friendly service!
★★★★★ 6 years ago
Kandice King
They didn't have my headlight. No other options offered. Just said sorry we don't carry it. It's a common headlight! Go online and they say it's available in store??
★★★☆☆ 6 years ago
Nicholas Martin
Always a positive experience at NAPA, prices are a bit higher on certain items but not always. The employees are always super helpful as well.
★★★★★ 4 years ago
Timothy Kruse
Excellent service help picking out the right fit wipers for my ride & free installation to boot! I like it!
★★★★★ 2 years ago
Amanda Johnson
Not a mask insight! Like COVID never happened. I need the parts, but never going back. One on west side is nicer because they all had masks on.
★☆☆☆☆ 5 years ago
Karen M
They couldn’t provide me the service I needed but jumped my car so I could get to the shop and then called ahead to let the shop know I was coming. Then while I was being jumped he came outside to let me know that shop was down a guy but he called another shop just a bit further up the road and they are expecting me. I didn’t spend a penny but the service was beyond anything I expected!!
★★★★★ 4 years ago
Sharon Petrosky
Went to Napa and ordered some rotors at a good price for my back brakes they were available to pick up the next morning and Justin call me right away to let me know that they were in. Unfortunately I ordered the wrong ones and got front rotors. I lost my receipt but they gave me my refund anyways. If I need car parts again I'll be returning to Napa. Hopefully I'll get the order right next time. Great customer service!!!
★★★★★ 5 years ago
Perry Gardner
Had a plumbing problem at home and attempted to fix it myself. Needed to adapt different fixtures and ran into problems. Stopped at NAPA and received very knowledgeable and EXPERT help.
★★★★★ a year ago
Richard R
Very unprofessional employees. Not sure why they act like you are bothering them every time I go in. I’ll just travel to depere store or the west side Napa. Big guy at the counter needs a new job. Because clearly he hates this one.
★☆☆☆☆ a year ago
Christopher Johnson
Very unprofessional staff placing delivery orders wasting over 30 mins of my time. I have to provide them the information to cancel an order they created. Myself being a delivery driver my time is money and I don’t get paid for your mistakes.
★☆☆☆☆ a year ago
Joey Jicha
Sandra was very helpful with my return, 10/10 service
★★★★★ 3 months ago
Ted Vandermeuse
Didn't have what I needed, but they are always nice at Napa. Found what I needed at O'Reilly's.
★★★★★ 3 weeks ago
Aj M.
I came here for a doordash order. It is required that we have a picture of the customer holding the order or we can lose our jobs..I lost mine. Cassie or whoever she is, was RUDE. She said she wasn't going to take a picture and that someone else did it and to be on my way. I just took a picture of the order and left but I lost my job anyways. She shouldn't even work there with that attitude and I am so disappointed.
★☆☆☆☆ 4 months ago
Shawn V
Purchased an alternator online ship to home, for the simple fact that under the return of used core it specifically stated I could bring to any store located on store locater. Went in very polite and was told I have to ship it to NAPA, I said my email says I can return it to any store and proceeded I can show them. Was cut off and told its company policy. I said it is not and got nothing but zero help from East side location. Called west side, explained it. they said of course you can return used core items to any store in the box it came in. I believe this location was just so arrogant to listen to me and assumed I wanted to return a new one even though I said used core many times. I guess its just to hard for people behind a desk to listen and help customers. I will only go to west side NAPA now, thanks for showing terrible customer service and wasting my TIME AND GAS to have to go to a store that actually listens and helps
★☆☆☆☆ 6 months ago
